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- </head><body><div id="__next"><div><div class="common-navbar-wrapper"><header class="common-navbar-container"><div class="common-navbar"><a href="/pages/security.html"><img class="navbar-logo" src="./faq_files/imTokenLogo.svg" alt="imToken Logo"></a><nav id="navbar-links"><div><a class="ant-dropdown-link link-hover ant-dropdown-trigger" href="https://token.im/faq#">功能<!-- --> <img src="./faq_files/arrow-down.svg"></a><a class="ant-dropdown-link link-hover ant-dropdown-trigger" href="https://token.im/faq#">多链<!-- --> <img src="./faq_files/arrow-down.svg"></a><a href="https://token.im/staking" class="navbar-link link-hover">质押</a></div><div><a class="navbar-link link-hover" href="/pages/blog.html">博客</a><a class="navbar-link link-hover" href="/pages/support.html">帮助中心</a><a href="/pages/download.html" class="ant-btn ant-btn-primary"><span>立即下载</span></a></div></nav></div><div id="space" class=""></div></header></div><div class="faq-page"><section class="content"><h1>常见问题</h1><div class="sections"><div class="section"><p class="section-title">热点问题</p><a class="article-title" href="https://token.im/hc/zh-CN/articles/360006310654">转账成功但对方没收到怎么办？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/360003122973">导入助记词，提示不正确或无效怎么办？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/19967535751065">如何在 imToken 获得以太坊测试币？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4560640264345">从交易所提币到钱包，提示「地址无效」怎么办？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/360004396434">为什么有些代币没有价格？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/115002091853">钱包被盗怎么办？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/12965082800153">imToken 常见问题系列（一）</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/13019056977561">imToken 常见问题系列（二）</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/13189736093081">imToken 常见问题系列（三）</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/12980713438745">imToken 常见问题系列（四）</a></div><div class="section"><p class="section-title">TRX 钱包</p><a class="article-title" href="https://token.im/hc/zh-CN/articles/4512881199769">TRX 钱包转账失败或提示没有带宽怎么办 ？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4513200787609">如何激活 TRX 钱包地址?</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/360037636294">如何获得带宽与能量？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4591236512793">转帐 USDT 失败但币却没有退回</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4604436481177">为什么我的带宽一直都是 0 ？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4591618892185">冻结 TRX 获取了带宽和能量，为什么还会转账失败？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4587929835673">为什么我的 TRX 钱包无故收到空投代币？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4588249886489">冻结时提示账户不存在？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4513324315929">转账时提示「对方地址未激活」</a></div><div class="section"><p class="section-title">ETH 钱包</p><a class="article-title" href="https://token.im/hc/zh-CN/articles/360006278634">有收款通知但币不显示怎么办？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/115003745553">导入钱包后，币不见了怎么办？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/360003102394">转账显示「未发送」怎么办？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/360035116474">转账显示「失败」怎么办？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4594760540953">转账提示「ETH 余额不足……」怎么办？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/360035116414">交易未发送原因</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/360035116514">转账提示「请勿重复发送相同交易」怎么办？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/115000903593">转错地址怎么办？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/360004426513">为什么搜索不到某个代币?</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/115000906314">imToken 收不到币怎么办？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/360034563713">代币为什么显示 UNKNOWN？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/115000903013">转入 imToken 不支持的代币怎么办?</a></div><div class="section"><p class="section-title">FIL / ATOM 钱包</p><a class="article-title" href="https://token.im/hc/zh-CN/articles/4593908802841">FIL 钱包转账显示「失败」怎么办？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4592210642073">FIL 钱包转账显示「等待确认」怎么办？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4562173176729">从交易所转 ATOM 到 imToken，备注（MEMO）填写什么？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4562303576601">为什么 ATOM 钱包无法转账？</a></div><div class="section"><p class="section-title">Layer2 / EVM </p><a class="article-title" href="https://token.im/hc/zh-CN/articles/8169931655705">代币从 ETH 钱包充值到 zkSync 钱包，多久能到账？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/8170058662297">从 zkSync 钱包提现到 ETH 钱包，多久能到账？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/8170207929241">zkSync 钱包支持哪些代币？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/8170351511065">为什么 zkSync 钱包充提时的矿工费仍旧较高？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/8170444114969">什么情况下 zkSync 钱包转账矿工费会较高？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/8170558529177">为什么充值 ERC20 代币至 zkSync 钱包需要授权？</a></div><div class="section"><p class="section-title">BTC / BCH / LTC 钱包</p><a class="article-title" href="https://token.im/hc/zh-CN/articles/360005001894">如何添加比特币地址？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/7530820192409">BTC 钱包中的数字 1、3、bc1p 以及 bc1q 开头的地址能互相转账吗？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/7517856607257">如何导出 BTC 钱包子地址私钥？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/7518395695385">如何使用 BTC 钱包子地址接收代币？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/7530957750553">为什么 BTC 钱包的余额和区块浏览器上的余额不一致？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/7518043505049">BTC 钱包转账显示「未完成」或者显示「转账超时」怎么办？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/7517484502681">将其他钱包的助记词导入 imToken，BTC 钱包余额怎么是 0？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/7531058261145">BTC 钱包中的 BTC 能兑换成 USDT 吗？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/7531016152729">如何用 imBTC 或 WBTC 赎回 BTC？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/7530915204249">BTC 钱包子地址能收款 Omni-USDT 吗？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/7518217082905">BTC 钱包在转账 USDT 时提示「矿工费不足」</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4561939943193">交易所提币至 BCH 钱包，为什么会提示地址格式错误 ?</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4561762699417">BCH 误转入 3 开头的 BTC 钱包地址，如何找回 ？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/900000089686">如何使用 BCH 钱包转账、收款</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4473319067417">为什么转账 LTC 提示「不正确的钱包地址」？</a></div><div class="section"><p class="section-title">DOT / KSM 钱包</p><a class="article-title" href="https://token.im/hc/zh-CN/articles/4563640015897">转账或绑定 KSM、DOT 时提示「网络请求超时，请检查你的网络」</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4571554888089">为什么 DOT 转账后余额为 0 了？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4571876483865">DOT 已经解绑了，为什么还是显示锁定？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4571825672217">DOT 解绑等待了 28 天，为什么还没到账？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4571394977305">为什么 DOT 钱包的质押挖矿没有获得激励奖励？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/900001490063">什么是转账的小费？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4570887203609">解绑 KSM 时提示「无效交易，无法支付费用」</a></div><div class="section"><p class="section-title">CKB / EOS / XTZ 钱包</p><a class="article-title" href="https://token.im/hc/zh-CN/articles/900000089706">如何使用 CKB 钱包进行转账？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4563081051033">为什么无法访问 ckb.pw?</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/900004089646">如何使用 XTZ 钱包转账收款？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/360005955393">ETH 钱包中的 EOS 代币如何转出？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4575017577625">映射后为什么大部分的 EOS 处于抵押状态？该如何赎回？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/360006465214">如何创建 Vaulta 账户？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4576020363161">导入映射得到的 EOS 私钥，提示「私钥格式不正确」怎么办？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4575810256025">导入映射得到的 EOS 私钥，提示「EOS 账户名不存在」怎么办？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4577419449625">Vaulta 钱包转账提示「CPU 不足」怎么办？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4577033800601">注册 Vaulta 账户为什么需要付费？</a><a class="article-title" href="https://token.im/hc/zh-CN/articles/4576590542873">EOS 账户注册失败怎么办？</a></div><div class="section"></div></div></section></div><footer class="common-footer"><nav class="nav-links"><div class="links-wrap"><div class="links-item"><h4 class="links-item-title">功能</h4><a href="/pages/wallet.html">多链钱包</a><a href="/pages/hardwareWallets.html">硬件钱包</a><a href="/pages/DApp.html">DApp 浏览器</a><a href="https://token.im/staking">质押</a><a href="/pages/card.html">imToken Card</a></div><div class="links-item"><h4 class="links-item-title">多链</h4><a 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最新资讯</span></div></div></nav><div class="disclaimer">重要声明：目前 imToken 未在任何司法辖区接受监管，也未获得相关监管机构的许可。imToken 不提供包括但不限于新加坡金融管理局依据《2019 年支付服务法案》所管辖的任何金融及支付服务。</div></footer></div></div><script type="text/javascript"></script><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"faq":[{"id":360006436234,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/sections/360006436234.json","html_url":"/pages/support.html/sections/360006436234","category_id":360002220313,"position":0,"sorting":"manual","created_at":"2019-12-04T08:21:35Z","updated_at":"2025-02-10T04:25:29Z","name":"热点问题","description":"","locale":"zh-cn","source_locale":"zh-cn","outdated":false,"parent_section_id":null,"theme_template":"section_page","articles":[{"id":360006310654,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360006310654.json","html_url":"/pages/support.html/articles/360006310654","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-460,"vote_count":1168,"section_id":360006436234,"created_at":"2018-06-28T08:23:02Z","updated_at":"2024-12-25T02:29:33Z","name":"转账成功但对方没收到怎么办？","title":"转账成功但对方没收到怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-12-02T04:12:04Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e请按下表选择解决办法\u003c/span\u003e\u003c/p\u003e\n\u003ctable style=\"border-collapse: collapse; width: 100%; height: 141px;\" border=\"1\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 31px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 25%; height: 31px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e转账类型\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 25%; height: 31px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e到帐时间\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 25%; height: 31px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e常见原因\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 25%; height: 31px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e解决办法\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd style=\"width: 25%; height: 44px;\" rowspan=\"2\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e向 imToken 钱包转账\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 44px;\" rowspan=\"2\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e即时到账\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e收款地址填写错误\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e联系收币方转回\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e收币方网络不稳定\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e联系对方刷新资产页\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e转账到其他钱包\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e钱包类型不同，到帐时间差异较大\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e/\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e联系对应钱包客服处理\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd style=\"width: 25%; height: 44px;\" rowspan=\"2\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e转账到交易所\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 44px;\" rowspan=\"2\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e通过审核后才会更新账户余额\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e未审核完毕\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e联系交易所客服尽快审核处理\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e未转到对应币种的充值地址\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e不同交易所处理方式不同，需联系交易所客服\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-underline wysiwyg-color-black\"\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e关键词：「成功」，「未收到」，「没收到」、「转错」、「交易所」\u003c/span\u003e\u003c/em\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":360003122973,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360003122973.json","html_url":"/pages/support.html/articles/360003122973","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":92,"vote_count":1756,"section_id":360006436234,"created_at":"2018-04-14T02:01:33Z","updated_at":"2024-12-25T02:29:33Z","name":"导入助记词，提示不正确或无效怎么办？","title":"导入助记词，提示不正确或无效怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-02-18T07:17:10Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e请对照钱包的提示选择解决办法\u003c/p\u003e\n\u003ch3 class=\"wysiwyg-text-align-justify\"\u003e提示：无效助记词\u003c/h3\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e说明你导入的助记词中有单词并不在 \u003ca href=\"https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt\" target=\"_self\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eBIP39\u003c/span\u003e\u003c/a\u003e 词库，请根据软件提示检查一下，将错误的单词改正，不断尝试直到导入成功。\u003c/p\u003e\n\u003ch3 class=\"wysiwyg-text-align-justify\"\u003e提示：助记词长度不正确\u003c/h3\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e说明你输入的助记词数量不对，一个助记词通常是 12 个单词。请检查一下是否遗漏或输入了多余的单词，请在查正后重新导入。\u003c/p\u003e\n\u003ch3 class=\"wysiwyg-text-align-justify\"\u003e提示：助记词校验位不正确\u003c/h3\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e助记词的第 12 个单词是它的校验位，该单词由前 11 个单词推导生成，起到验证的作用。一般以下三种情况会出现「校验位不正确」的提示：\u003c/p\u003e\n\u003col class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli\u003e前 11 个单词顺序有误，前 11 个单词中的某一个单词不在 \u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt\" target=\"_self\"\u003eBIP39\u003c/a\u003e\u003c/span\u003e 词库中；\u003c/li\u003e\n\u003cli\u003e前 11 个单词中，某一个单词被改成了 \u003ca href=\"https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt\" target=\"_self\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eBIP39\u003c/span\u003e\u003c/a\u003e 词库里的另外单词；\u003c/li\u003e\n\u003cli\u003e前 11 个单词都是对的，但第 12 个单词不在 \u003ca href=\"https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt\" target=\"_self\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eBIP39\u003c/span\u003e\u003c/a\u003e 词库中。\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e以上三种情况均是由于你在起初备份助记词时记录错误导致的，建议你查找正确的助记词（正确的 BIP39 单词与正确的单词顺序）。\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e另外，如果你有保存私钥，也可以使用私钥来恢复钱包。\u003c/p\u003e"},{"id":19967535751065,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/19967535751065.json","html_url":"/pages/support.html/articles/19967535751065","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":2,"vote_sum":74,"vote_count":136,"section_id":360006436234,"created_at":"2023-06-25T01:14:41Z","updated_at":"2024-12-25T02:29:33Z","name":"如何在 imToken 获得以太坊测试币？","title":"如何在 imToken 获得以太坊测试币？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-04-16T08:54:49Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003ch2 id=\"h_01HQ9QT6J46JRHMZSD8317ZQ3A\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSepolia 简介\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003ca href=\"https://www.alchemy.com/dapps/sepolia\"\u003e\u003cspan style=\"color: #1155cc;\"\u003eSepolia\u003c/span\u003e\u003c/a\u003e \u003cspan style=\"background-color: #ffffff;\"\u003e是一个稳定的以太坊测试网\u003c/span\u003e，允许开发者在部署代码到以太坊主网之前进行区块链开发测试。\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9QT6J4MAXZQJCSJQB515JZ\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e切换网络至 Sepolia 测试网\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e打开 ETH 钱包，点击左上角 Logo 进入账户切换页面，然后点击右上角\u003cspan style=\"background-color: #ffffff;\"\u003e「管理」，\u003c/span\u003e选择\u003cspan style=\"background-color: #ffffff;\"\u003e「添加账户」，下滑到底部「展开测试网」找到「\u003c/span\u003eEthereum Sepolia Testnet\u003cspan style=\"background-color: #ffffff;\"\u003e」添加即可。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan style=\"background-color: #ffffff;\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/31276303882777\" width=\"1600\" height=\"1000\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9QT6J4T83R3CSRA2CZSYYD\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如何获得测试币\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003ch3 id=\"h_01HQ9QT6J4B7D4G0QX4CJPJBMV\"\u003e\u003cspan style=\"color: #434343;\"\u003e购买测试币\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e准备工作：\u003cspan style=\"background-color: #ffffff;\"\u003e在 ETH 钱包中准备充足的 ETH 作为购买费用\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. 在 imToken 的\u003cspan style=\"background-color: #ffffff;\"\u003e「\u003c/span\u003e浏览\u003cspan style=\"background-color: #ffffff;\"\u003e」\u003c/span\u003e页面输入\u003cspan style=\"background-color: #ffffff;\"\u003e「\u003c/span\u003e\u003ca href=\"https://testnetbridge.com/\"\u003e\u003cspan style=\"color: #1155cc;\"\u003ehttps://testnetbridge.com\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"background-color: #ffffff;\"\u003e」并\u003c/span\u003e进入 TestNet Bridge（一款用于跨链兑换 Sepolia 测试币的网页）\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e2. 在页面底部点击\u003cspan style=\"background-color: #ffffff;\"\u003e「\u003c/span\u003eCONNECT\u003cspan style=\"background-color: #ffffff;\"\u003e」并选择「\u003c/span\u003eimToken\u003cspan style=\"background-color: #ffffff;\"\u003e」连接钱包\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"background-color: #ffffff;\"\u003e3. 选择支付网络并输入购买数量，点击「TRANSFER」发起交易，然后耐心等待测试币到账即可\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"background-color: #ffffff;\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/31276341851801\" width=\"1600\" height=\"1000\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01HQ9QT6J5CGH14JM9YTDYWRZY\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"color: #434343;\"\u003e领取免费测试币\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e你可以在以下网站领取少量的免费测试币：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"color: #1155cc;\"\u003ehttps://www.alchemy.com/faucets/ethereum-sepolia\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.infura.io/faucet/sepolia\"\u003e\u003cspan style=\"color: #1155cc;\"\u003ehttps://www.infura.io/faucet/sepolia\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sepolia-faucet.pk910.de/\"\u003e\u003cspan style=\"color: #1155cc;\"\u003ehttps://sepolia-faucet.pk910.de/\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"h_01HQ9QT6J58WYMGBX1BGDY1E6V\"\u003e\u003cstrong\u003e写在最后\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"background-color: #ffffff;\"\u003e以太坊测试网络主要是提供给开发人员进行相关测试使用，测试网络的 ETH 与以太坊主网的 ETH 价值不可相提并论，任何打着「测试币会升级成主网币」的旗号售卖测试币的都是骗局。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"background-color: #ffffff;\"\u003e如果你遇到任何问题，可以通过电子邮件 \u003c/span\u003e\u003ca href=\"mailto:[email protected]\"\u003e\u003cspan style=\"color: #1155cc; background-color: #ffffff;\"\[email protected]\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"background-color: #ffffff;\"\u003e 咨询我们。\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #999999; background-color: #ffffff;\"\u003e风险提示：本文内容均不构成任何形式的投资意见或建议。imToken 对本文所提及的第三方服务和产品不做任何保证和承诺，亦不承担任何责任。数字代币投资有风险，请谨慎评估该等投资风险，咨询相关专业人士后自行作出决定。\u003c/span\u003e\u003c/p\u003e"},{"id":4560640264345,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4560640264345.json","html_url":"/pages/support.html/articles/4560640264345","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":-3,"vote_count":67,"section_id":360006436234,"created_at":"2022-03-01T06:41:40Z","updated_at":"2025-02-10T04:25:29Z","name":"从交易所提币到钱包，提示「地址无效」怎么办？","title":"从交易所提币到钱包，提示「地址无效」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2025-02-10T04:21:16Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果交易所提示「地址无效」，说明你输入的「钱包地址格式」和你选择的「提币网络」不匹配。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在从交易所提取代币前，需先了解 imToken 是否支持管理的区块链网络。如果你使用了 imToken 不支持的区块链网络，会发生交易所显示提币成功，但钱包内代币不显示的问题。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在下面的表格中，我们列出了 imToken 支持的账户类型和对应的提币网络，供你参考。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003eimToken 内公链钱包对应的提币网络可查看下表\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cdiv\u003e\n\u003ctable style=\"border-collapse: collapse; width: 87.7143%; height: 330px;\" border=\"1\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e账户类型\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e提币网络\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eETH 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eERC20、ERC721、ERC1155\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBTC 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBitcoin\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eATOM 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCosmos\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTRX 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTRC10、TRC20\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCKB 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eNervos\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBCH 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBitcoin Cash\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eLTC 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eLitecoin\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eKSM 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eKusama\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDOT 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePolkadot\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFIL 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFilecoin\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eXTZ 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTezos\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eEOS 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eEOS\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDoge 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDogechain\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOsmosis 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOsmosis\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003c/div\u003e\n\u003cdiv\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/div\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003eimToken 内 Layer2 钱包对应的提币网络可查看下表\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cdiv\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/div\u003e\n\u003cdiv\u003e\n\u003ctable style=\"border-collapse: collapse; width: 87.8572%; height: 330px;\" border=\"1\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e账户类型\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e提币网络\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eArbitrum 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eArbitrum One\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOptimism 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOptimism\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ezkSync Era 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ezkSync Era\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBase 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBase\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eScroll 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eScroll\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eLinea 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eLinea\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eArbitrum Nova 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eArbitrum Nova\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePolygon zkEVM 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePolygon zkEVM\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBlast 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBlast\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTaiko 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTaiko\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ezkLink Nova 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ezkLink Nova\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eManta Pacific 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eManta Pacific\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMint 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMint\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eVizing 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eVizing\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\n\u003c/div\u003e\n\u003cdiv\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/div\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003eimToken 内 EVM 兼容链钱包对应的的提币网络可查看下表\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cdiv\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/div\u003e\n\u003cdiv\u003e\n\u003ctable style=\"border-collapse: collapse; width: 88%; height: 418px;\" border=\"1\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e账户类型\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e提币网络\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBSC 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBNB Smart Chain(BEP20)\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePolygon 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePolygon\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOKX Chain 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOKX Chain \u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAvalanche 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAvalanche C-Chain\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMantle 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMantle \u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBitlayer 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBitlayer\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eConflux eSpace 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eConflux eSpace\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMerlin 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMerlin \u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eX Layer 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eX Layer\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFantom 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFantom\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMetis Andromeda 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMetis Andromeda\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePlatON 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePlatON \u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eopBNB 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eopBNB\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGnosis Chain 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGnosis Chain\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eKaia 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eKaia\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCelo 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCelo \u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCronos 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCronos \u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAurora 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAurora \u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eHarmony 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eHarmony\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSmartBCH 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSmartBCH \u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"color: #0d0d0d; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ' Segoe UI' , Roboto, Ubuntu, Cantarell, ' Noto Sans' , sans-serif, ' Helvetica Neue' , Arial, ' Apple Color Emoji' , ' Segoe UI Emoji' , ' Segoe UI Symbol' , ' Noto Color Emoji' font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\"\u003e免责声明： 代币交易服务由第三方提供，文章不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e\n\u003c/div\u003e"},{"id":360004396434,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360004396434.json","html_url":"/pages/support.html/articles/360004396434","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":6,"vote_sum":-10,"vote_count":144,"section_id":360006436234,"created_at":"2018-05-17T07:41:55Z","updated_at":"2024-12-25T02:29:33Z","name":"为什么有些代币没有价格？","title":"为什么有些代币没有价格？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-12-02T03:13:55Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 目前的价格数据由 CoinGecko、CoinMarketCap 等多家数字资产信息数据平台提供。若你所持有的代币未在 imToken 中显示价格，这可能是因为该代币尚未被这些平台收录，或者其市场排名在 5000 名之后。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注：代币不显示价格并不会影响你管理资产，你仍可以正常发起转账。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-underline wysiwyg-color-black\"\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e关键词：「价格」、「多少钱」\u003c/span\u003e\u003c/em\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":115002091853,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/115002091853.json","html_url":"/pages/support.html/articles/115002091853","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":7,"vote_sum":-194,"vote_count":1014,"section_id":360006436234,"created_at":"2017-09-16T08:12:04Z","updated_at":"2024-12-25T02:29:33Z","name":"钱包被盗怎么办？","title":"钱包被盗怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-21T10:23:04Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":["recommend"],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 是一款区块链钱包，有严格的安全审计和风控措施保障用户代币安全。作为一款去中心化钱包，imToken 不保管用户敏感信息，用户私钥自持，拥有对代币的绝对控制权。私钥自持也意味着用户需要有良好的安全意识和习惯。如果发生了非你本人操作的转账时，说明你的私钥可能泄露。此时请保持冷静，按照以下步骤进行应对。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ5JX61VSWKVTJC6WRPRRFP3\"\u003e\n\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e第一步：转移钱包内剩余代币\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\n\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 是一个去中心化钱包，它不像普通银行，无法对你或盗币者的钱包账户进行冻结。因此当你发现代币被盗后，请检查你在 imToken 的所有钱包地址中是否还有未被转走的代币。如有，请立刻将剩余代币转移至安全的钱包地址或交易所账户。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ5JX61V8CC62R67V20FCJHT\"\u003e\n\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e第二步：排查原因，搜集可疑线索\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\n\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e代币被盗的原因主要分为两种：\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e助记词、私钥或 Keystore 泄露\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e无意中授予骗子转走代币的权限\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e请注意，发生以上两种情况时，盗币者无需获取你的钱包密码，即可转走你钱包内的代币。\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01HQ5JX61VT2DD35TBNJZQ5PNZ\"\u003e\n\u003cspan class=\"wysiwyg-color-black\"\u003e原因一：助记词、私钥或 Keystore 泄露\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\n\u003c/h3\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e使用 imToken 创建钱包时，会看到一则提醒：获得助记词等于拥有钱包代币所有权。这意味着，一旦你的助记词发生泄露，他人就可以转走你的代币。\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/6898433572889\" alt=\"image2.png\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e导致泄露的常见原因有：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e曾经在假冒网站、非官方渠道下载安装过假的 imToken 钱包 App；\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e抄写在本子上的助记词、私钥被身边人看到了；\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e把助记词、私钥截图 / 拍照保存在手机相册里；\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e把助记词、私钥保存在微信收藏、备忘录、邮箱、电脑文件夹、网盘、U 盘中或使用邮件、聊天工具传输助记词、私钥；\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在第三方网站或其他软件中输入了助记词、私钥；\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e将第三方风险钱包生成的助记词 / 私钥导入 imToken；\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e将 imToken 生成的助记词 / 私钥导入第三方风险钱包；\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e复制粘贴过助记词 / 私钥等。\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e为什么钱包密码没有泄露，他人也可以转走你的代币？\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 是一个去中心化钱包，可用于管理助记词、私钥和 Keystore 等密钥信息，但并不存储你的代币。你的代币是存于区块链上，而非 imToken 内，你在钱包里看到的代币数量，是 imToken 从区块链上拉取的数据。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在区块链上，助记词代表着代币所有权。一旦他人获取了你的助记词，就可以在其他设备上导入并设置不同的密码，盗走你的代币，这是区块链的「特点」之一。区块链技术确保了用户对其代币拥有绝对控制权，同时也意味着用户需要独自承担保护代币安全的责任。\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01HQ5JX61VY6DYYGFYQSRXN5YW\"\u003e\n\u003cspan class=\"wysiwyg-color-black\"\u003e原因二：无意中授予骗子转走代币的权限\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\n\u003c/h3\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e骗子常通过诱导用户使用 imToken 的浏览页访问第三方风险网站从而骗取代币授权，相当于你给第三方开通了「亲密付」，他人不用经过你的允许，就能转走你的代币。为了增强钱包安全性， imToken 最新版在授权过程中做出了风险提示👇。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/6898386317081\" alt=\"image3.png\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e若你授权给了恶意第三方，即授予了骗子转走你资产的权限，对方在不知晓你助记词的情况下，也能盗走你的资产。骗取授权的常见方式有：空投代币、资金盘、假客服和二维码收款。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e空投代币\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e骗子在波场（TRON）链上空投代币至你的地址，代币信息中包含「空投币兑换等量 TRX」等虚假内容，诱导你进入第三方网站进行兑换，从而骗取转账权限。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e资金盘\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e假借「挖矿」、「稳定收益」等名义诱导你参与所谓的「投资」，并宣称与行业内知名公司达成了合成。当你被高额收益吸引，点击他发送给你的链接参与其中时，则授予了骗子转账权限。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注意：imToken 里的 DApp 浏览器是一个开放的入口，可以从 imToken 打开某项目网站，并不代表 imToken 和这些项目有合作关系，或者有信用背书。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e假客服\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在微信、Telegram 等第三方渠道冒充 imToken 客服让你参与活动，从而骗取转账权限。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e二维码收款\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e骗子以 OTC 交易为由，给你发送一个链接或假冒钱包收款的二维码，你扫码后会进入假冒的转账页。一旦在该页面点击「确认」，则授予了骗子转账权限。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e若你想查询钱包的授权情况并取消危险的授权，可查看这篇文章：\u003ca href=\"/pages/support.html/articles/900006746566\" target=\"_self\"\u003e安全提醒｜请警惕代币授权骗局\u003c/a\u003e。\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ5JX61V0PSMFQETEMTBTMA6\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e第三步：报警立案，寻求警方帮助\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e前往你所在地的派出所、公安局报警立案。因为区块链的转账无法被撤销、冻结，所以只能由警方找出盗币人，才有机会追回损失。如警方有任何问题，可以通过发送邮件至 [email protected] 联系我们。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ5JX61VRF0R8QZVE4J7T446\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e常见问题\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. 中国大陆警方不予以立案怎么办？\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e数字货币盗窃是一类新型犯罪案件，中国大陆已经有警方处理过这类案件。在报案时，可以将相关案件报道提供给警方。\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://mp.weixin.qq.com/s/Gz6d2F3z2KptxW4kGHu5eA\" target=\"_self\" rel=\"undefined\"\u003e被强行转走的18.88个比特币 | 现场直击\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://mp.weixin.qq.com/s/peZCwnPhRISTFbPiMvQKDw\" target=\"_self\" rel=\"undefined\"\u003e最新案例｜深圳法院：盗窃以太坊，构成盗窃罪\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://mp.weixin.qq.com/s/CLqXuY0V3avUx4ELzriBjw\" target=\"_self\" rel=\"undefined\"\u003e朱某某等入侵「虚拟货币交易所」盗取 18.86 个比特币，被判刑\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://mp.weixin.qq.com/s/f9yd150t9RJQXsKZ3MVCOQ\" target=\"_self\" rel=\"undefined\"\u003e广州侦破一特大盗窃网络虚拟货币团伙案 缴获现金400万元\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\n\u003ca href=\"https://www.toutiao.com/i6847367386232783373/?tt_from=weixin\u0026amp;utm_campaign=client_share\u0026amp;wxshare_count=8\u0026amp;from=timeline\u0026amp;timestamp=1594277331\u0026amp;app=news_article\u0026amp;utm_source=weixin\u0026amp;isappinstalled=0\u0026amp;utm_medium=toutiao_ios\u0026amp;use_new_style=1\u0026amp;req_id=2020070914485101013107516627511051\u0026amp;group_id=6847367386232783373\" target=\"_self\" rel=\"undefined\"\u003e开法拉利？住别墅？温州警方摧毁特大涉区块链“智能合约”技术犯罪团伙\u003c/a\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e2. 如何检查自己下载的是否为正版 imToken App？\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e校对安装包的 SHA256 值与 imToken 官方提供的 SHA256 值是否一致，如果一致则说明你下载的是正版 imToken。校对教程：\u003ca href=\"/pages/support.html/articles/4405264410393\" target=\"_self\"\u003e近期诈骗频发，警惕假官网和假应用！\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ5JX61V8GS3SPRV9TP5BGZF\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如何安全保管代币?\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e下载时认准 imToken 官网 \u003ca href=\"https://token.im\" target=\"_self\"\u003ehttps://token.im\u003c/a\u003e，确保自己使用的是正版 imToken\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e尽量采用物理介质备份助记词，比如手抄在一张纸上，或者使用\u003ca href=\"https://support.imkey.im/hc/zh-cn/articles/360019738773-%E4%BB%80%E4%B9%88%E6%98%AF%E5%8A%A9%E8%AE%B0%E8%AF%8D%E5%AF%86%E7%9B%92-\" target=\"_self\"\u003e imKey 助记词密盒\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e了解有关数字代币的常见骗局，提高警惕性\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e了解更多：\u003ca href=\"/pages/support.html/articles/900000043823\" target=\"_self\"\u003e如何确保资产安全？\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":12965082800153,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/12965082800153.json","html_url":"/pages/support.html/articles/12965082800153","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":8,"vote_sum":5,"vote_count":11,"section_id":360006436234,"created_at":"2022-11-29T03:00:23Z","updated_at":"2024-12-25T02:29:33Z","name":"imToken 常见问题系列（一）","title":"imToken 常见问题系列（一）","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-23T00:46:55Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003ch2 id=\"h_01HQ9PD5FMMYCJ04DAQ2V0PPVK\" class=\"wysiwyg-text-align-left\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. imToken 是一款钱包吗？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 是一款非托管数字钱包，帮助用户管理比特币、以太坊等主流公链和 Arbitrum、Optimism 等 Layer2 网络上的代币和 NFT 等数字资产，同时支持去中心化币币兑换功能与开放的 DApp 浏览器。此外，你可以通过访问\u003ca href=\"https://token.im/\"\u003e imToken 官网\u003c/a\u003e了解更多关于 imToken 的信息。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9PD5FMKPQFQV914T0FXCGW\" class=\"wysiwyg-text-align-left\"\u003e\u003cstrong\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e2. imToken 是一款冷钱包吗？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 是一款软件钱包。如果你在隔绝网络的情况下使用 imToken，imToken 是一款冷钱包；如果你在联网的情况下使用 imToken，imToken 是一款热钱包。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e另外，如果你对安全有更高的需求，推荐你使用 imToken 投资孵化的专业硬件钱包——\u003ca href=\"http://imkey.im\"\u003e imKey\u003c/a\u003e。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9PD5FM2KAZ9FX1J6NVXZ87\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e3. imToken 是一个好钱包吗？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 是一款好钱包。自 2016 年成立以来，imToken 已为全球 150 余个国家和地区的 1400 万用户提供了安全可信赖的数字资产管理服务，帮助用户管理加密数字世界的资产、身份和数据。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在安全方面，imToken 自 2016 年创立以来，安全 0 事故；在功能方面，imToken 支持管理比特币、以太坊等主流公链和 Arbitrum、Optimism 等 Layer2 网络上的代币和 NFT 等数字资产，同时支持去中心化币币兑换功能与开放的 DApp 浏览器；在易用方面，imToken 2021 年全年转账成功率 97.77 %，高于以太坊全网平均水平 96.52 %......\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9PD5FMYKCPA3T99HZF5ZPK\" class=\"wysiwyg-text-align-left\"\u003e\u003cstrong\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e4. imToken 总部在哪里？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 总部位于新加坡，目前已在全球 3 个国家和地区设立办公场所。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9PD5FM4DRMD7MX5RJF39C6\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e5. imToken 是什么时候成立的？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 成立于 2016 年。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9PD5FMFS53Q9ETXQ3PF04J\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e6. imToken 的创始人是谁？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 在 2016 年由何斌（imToken 创始人 \u0026amp; CEO）等共同创立。\u003c/span\u003e\u003cbr\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9PD5FM9S67N1JXETF91WKB\" class=\"wysiwyg-text-align-left\"\u003e\u003cstrong\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e7\u003c/span\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e. imToken 钱包的所有者是谁？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 是由何斌（imToken 创始人 \u0026amp; CEO）等人在 2016 年共同创立的一款去中心化钱包。imToken 用户私钥自持，对钱包有完全掌控权。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9PD5FMY5Q2ZZJ9HPZ0CAXS\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e8. 我可以使用 imToken 做什么？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：目前，imToken 支持管理比特币、以太坊等主流公链和 Arbitrum、Optimism 等 Layer2 网络上的代币和 NFT 等数字资产，同时支持去中心化币币兑换功能与开放的 DApp 浏览器。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9PD5FMHZVZFSD1HTKF2EHJ\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e9. 什么是 imToken？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 是一款非托管数字钱包，你可以访问 \u003ca href=\"https://token.im/\"\u003eimToken 官网\u003c/a\u003e后下载使用。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e免责声明： 交易所等服务由第三方提供，文章不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e"},{"id":13019056977561,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/13019056977561.json","html_url":"/pages/support.html/articles/13019056977561","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":9,"vote_sum":3,"vote_count":9,"section_id":360006436234,"created_at":"2022-11-30T10:32:56Z","updated_at":"2024-12-25T02:29:33Z","name":"imToken 常见问题系列（二）","title":"imToken 常见问题系列（二）","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-12-01T06:19:05Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003ch2\u003e\u003cstrong\u003e1. imToken 是合法的吗？\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e答：i\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003emToken 在 2018 年落地新加坡，面向全球提供数字资产管理工具。作为一家国际化的公司，imToken 一直\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e站在保护用户的角度，\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e遵循\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e不同属地的监管要求，合法地为用户提供技术支持和服务。\u003c/span\u003e\u003c/p\u003e\n\u003ch2\u003e\u003cstrong\u003e2. 如何验证我下载的 imToken 是真的？\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e答：下载 imToken 的官方渠道有以下 3 种：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003e直接访问 imToken 官网 \u003c/span\u003e\u003ca href=\"https://token.im\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ehttps://token.im\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e 进行下载\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003e发送标题为「\u003c/span\u003e\u003cstrong\u003e下载\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e」的邮件至官方邮箱 \u003c/span\u003e\u003ca href=\"mailto:[email protected]\"\u003e\u003cspan style=\"font-weight: 400;\"\[email protected]\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e 获取 imToken 应用进行下载\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e从 App Store 或者 Google Play 应用商店搜索 「imToken」，并认准开发者为 IMTOKEN PTE.LTD. 开发的 App 进行下载\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果你是通过这三种方式进行的下载，那么你所下载的 imToken 就是真的。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果你是通过非官方渠道\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e，如朋友发送的链接、第三方网站等方式\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e获得了 imToken 应用安装包，在安装前请通过校对安装包的 SHA256 值和 imToken 官方提供的 SHA256 值是否一致，来判断你所下载的 imToken 是否真的。\u003c/span\u003e\u003ca href=\"/pages/support.html/articles/4405256632601\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e点此查看安装包校对教程\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e。\u003c/span\u003e\u003c/p\u003e\n\u003ch2\u003e\u003cstrong\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e3. imToken 是安全的吗？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e答：imToken 非常安全，作为非托管钱包，imToken 钱包的私钥由用户自己保管。 除了用户之外，没有人可以转移他们的资产。imToken 还开发了行业领先的安全风控系统，会主动识别并标记诈骗代币和风险 DApp，降低用户被骗的风险。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e2018 年 10 月，imToken 核心代码开源，并由慢雾和派盾等知名安全公司进行了第三方审计。为了给用户提供最高级别的安全防护，imToken 集成了专业硬件钱包 imKey，避免用户资产遭到网络攻击。\u003c/span\u003e\u003c/p\u003e\n\u003ch2\u003e\u003cstrong\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e4. imToken 是去中心化的吗？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e答：imToken 是一款去中心化\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e钱包，始终坚持用户自主管理私钥原则\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e，为用户提供安全可靠的产品和服务 。\u003c/span\u003e\u003c/p\u003e"},{"id":13189736093081,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/13189736093081.json","html_url":"/pages/support.html/articles/13189736093081","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":10,"vote_sum":13,"vote_count":33,"section_id":360006436234,"created_at":"2022-12-05T17:56:30Z","updated_at":"2024-12-25T02:29:33Z","name":"imToken 常见问题系列（三）","title":"imToken 常见问题系列（三）","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-09-26T10:18:26Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003ch2 id=\"h_01HQ9NRSZT5B2HFTV82EZ5W2G0\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. 如何把代币从 imToken 转入我的银行账户？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e答：imToken \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e不提供出金服务\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e，你无法把代币直接转入你的银行账户。如果你有出金需求的话，可以将代币从 imToken 转账到交易所或其他提供出金服务的平台，并咨询其客服如何完成出金的操作。 \u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9NRSZTWWB1AD1Z6QHPDC0V\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e2.如何把我的代币从 imToken 转入币安交易所？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e答：你可以按照以下步骤操作，这里以把 USDT 从 ETH 钱包转入币安交易所为例。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e1. 进入币安交易所，依次点击「资产」-「充值」-「USDT」，选择网络为「ERC20」，点击复制 USDT 充值地址。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e2. 打开 ETH 钱包，在\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e代币\u003c/span\u003e\u003c/span\u003e页点击「转账」，在弹窗界面中选择「USDT」，粘贴币安的充值地址，输入提币金额，点击「下一步」，支付矿工费后即可完成转账。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9NRSZTPAWC9046440M214K\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e3. 如何在 imToken 中获取代币？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e答：imToken 钱包常见获取代币的方式有两种：购买代币、交易所提币、跨链桥转账和其它钱包转入。\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e下面以 imToken 内的 ETH 钱包为例，逐一说明如何通过这四种方式获取代币。\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01J8PW6AYXDHG4FHJSKZ5TKFKN\"\u003e\u003cfont color=\"#000000\"\u003e购买代币\u003c/font\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 已集成 OpenC 和 MoonPay 第三方法币入金服务。你可以通过 Apple Pay、Google Pay、Visa 等支付方式直接购买 imToken 支持的主链和网络上的热门数字资产，包括 BTC、ETH、USDT、TRX、BCH、LTC 等。无需通过交易所，在 imToken 内点击「购买」即可一站式完成代币购买。\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01HQ9NRSZT1A31WQQX2C52XQ3K\"\u003e\u003cstrong\u003e\u003cfont color=\"#000000\"\u003e交易所提币\u003c/font\u003e\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. 复制 imToken 内 ETH 钱包地址。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e2. 在交易所选择提现代币，在提币页中设置提现数量和网络（ETH 或 ERC20）并粘贴该地址。然后点击「提交」确认提币。\u003c/span\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01J8PW99RQJ9WZD3GTD1BDD3KR\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e跨链桥转账\u003c/strong\u003e\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e你可以通过官方或第三方跨链桥将 Arbitrum 和 Optimism 等网络的资产转入以太坊钱包。\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01J8PWBFPKKBRP0NCSY98XVYCH\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e其它钱包转入\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e你可以直接将你在其他区块链钱包中的资产转入 imToken，高效管理资产。\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9NRSZTF94S9B1WXBHC41FS\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e4. 如何在 imToken 上兑换？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e答：\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003eimToken 不提供相关服务，但你可以使用第三方应用，比如 Tokenlon 进行兑换。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e你可以打开 imToken 并点击「市场」，进入由 Tokenlon 提供的「闪兑」页面。Tokenlon 目前提供在 Ethereum、Arbitrum、Polygon、Base、BSC、Optimism 以及 zkSync Era 网络上的币币兑换服务。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果你想询问 Tokenlon 的相关问题，可以发送邮件到 \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003ca href=\"mailto:[email protected]\"\[email protected]\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e，会有 Tokenlon 的工作人员会为你解答。\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9NRSZTV8651NWXQA3TANHR\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e5. 如何恢复我的 imToken 钱包？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e答：\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e请根据你的钱包备份情况导入助记词、私钥或 Keystore 恢复你的钱包。\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/360002074233-%E4%BB%80%E4%B9%88%E6%98%AF%E5%8A%A9%E8%AE%B0%E8%AF%8D%E4%BB%A5%E5%8F%8A%E5%A6%82%E4%BD%95%E9%80%9A%E8%BF%87%E5%AF%BC%E5%85%A5%E5%8A%A9%E8%AE%B0%E8%AF%8D%E6%81%A2%E5%A4%8D%E9%92%B1%E5%8C%85\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e如何通过导入助记词恢复钱包\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/360002074073-%E4%BB%80%E4%B9%88%E6%98%AF%E7%A7%81%E9%92%A5%E4%BB%A5%E5%8F%8A%E5%A6%82%E4%BD%95%E9%80%9A%E8%BF%87%E5%AF%BC%E5%85%A5%E7%A7%81%E9%92%A5%E6%81%A2%E5%A4%8D%E9%92%B1%E5%8C%85\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e如何通过导入私钥恢复钱包\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/360002074313-%E4%BB%80%E4%B9%88%E6%98%AF-Keystore-%E4%BB%A5%E5%8F%8A%E5%A6%82%E4%BD%95%E9%80%9A%E8%BF%87%E5%AF%BC%E5%85%A5-Keystore-%E6%81%A2%E5%A4%8D%E9%92%B1%E5%8C%85\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e如何通过导入 Keystore 恢复钱包\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"h_01HQ9NRSZTR88SJMKY79N4MVFW\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e6. 如何在 imToken 上参与链上活动得到激励？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e答：\u003cspan style=\"color: #0d0d0d; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ' Segoe UI' , Roboto, Ubuntu, Cantarell, ' Noto Sans' , sans-serif, ' Helvetica Neue' , Arial, ' Apple Color Emoji' , ' Segoe UI Emoji' , ' Segoe UI Symbol' , ' Noto Color Emoji' font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\"\u003e使用 imToken 你可以很容易地参与区块链活动，获取区块链给予的激励\u003c/span\u003e。具体请查看教程：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/4404515033625\" target=\"_self\" rel=\"undefined\"\u003e如何在 imToken 中参与非托管 ETH 质押\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/10041310843289\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如何通过 Rocke Pool 参与 ETH 质押\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/9992787324313\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如何通过 Lido 参与 ETH 质押\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"h_01HQ9NRSZT7S5JR7E5PVJCXEMV\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e7. 如何使用 imToken 钱包？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e答：你可以打开 imToken，依次点击「我」-「帮助与反馈」-「新手指南」，学习如何使用 imToken 钱包。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e免责声明： 交易所等服务由第三方提供，文章不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e"},{"id":12980713438745,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/12980713438745.json","html_url":"/pages/support.html/articles/12980713438745","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":11,"vote_sum":2,"vote_count":10,"section_id":360006436234,"created_at":"2022-11-29T09:59:45Z","updated_at":"2024-12-25T02:29:33Z","name":"imToken 常见问题系列（四）","title":"imToken 常见问题系列（四）","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-23T00:54:11Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003ch2 id=\"h_01HQ9Q51P8XXHNY31T463JPR3E\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. 数字代币保管在哪里最安全？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：我们推荐你小额代币存放在热钱包，例如 imToken，MetaMask 等；大额代币存放在冷钱包，例如 imKey、Ledger 等。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9Q51P8RME1ZH3XNV7TJKJ2\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e2. 我应该将我的数字代币放在冷钱包里吗？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：冷钱包是目前公认最安全的存储数字代币的方式之一。如果你想要管理你的以太坊钱包，我们推荐你使用软件冷钱包，例如：imToken 等；如果你有多链的需求，或者拥有大量代币，我们推荐你使用硬件冷钱包，例如：imKey、Ledger 等。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9Q51P8H81T2GSK19KAWHXB\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e3. 你可以把 USDT 换取成现金吗？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 不支持这项服务，你可以将 USDT 从 imToken 转入到第三方平台换取现金，例如：币安、欧易等。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9Q51P85W2K9BY90CAP41JW\"\u003e\u003cstrong\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e4. 如何判断一个代币是否是 ERC20 代币？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 支持管理所有的 ERC20 代币。你可以通过打开以太坊区块浏览器——\u003ca href=\"https://etherscan.io/\"\u003eEtherscan\u003c/a\u003e，输入代币的合约地址后查看「Overview」来判断一个代币是否是 ERC20 代币。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果上述方法无法帮助你判断，可以联系 imToken 官方客服 \u003ca href=\"mailto:[email protected]\"\[email protected]\u003c/a\u003e 协助你。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9Q51P8SR4F4WC95RAB6ECW\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e5. 什么是 TRC20 钱包地址？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：TRC20 是波场网络的一种代币规范，TRX 钱包地址就是 TRC20 钱包地址。在 imToken 钱包，TRX 钱包支持管理所有的 TRC20 代币。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e免责声明： 交易所等服务由第三方提供，文章不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e"}]},{"id":360006457153,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/sections/360006457153.json","html_url":"/pages/support.html/sections/360006457153","category_id":360002220313,"position":1,"sorting":"manual","created_at":"2019-12-04T08:57:23Z","updated_at":"2024-12-25T04:26:29Z","name":"TRX 钱包","description":"","locale":"zh-cn","source_locale":"zh-cn","outdated":false,"parent_section_id":null,"theme_template":"section_page","articles":[{"id":4512881199769,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4512881199769.json","html_url":"/pages/support.html/articles/4512881199769","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-113,"vote_count":283,"section_id":360006457153,"created_at":"2022-02-25T06:15:38Z","updated_at":"2024-12-25T04:26:30Z","name":"TRX 钱包转账失败或提示没有带宽怎么办 ？","title":"TRX 钱包转账失败或提示没有带宽怎么办 ？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2023-02-13T13:39:02Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":["recommend"],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003eTRX 钱包转账 USDT 等代币需消耗带宽、能量等资源，若钱包中没有足够可用的 TRX 来提供这些资源，转账时就会出现失败或被提示没有足够的带宽。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e建议你向钱包中转入 50～100 个 TRX，即可成功发起转账等操作。 \u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e相关阅读：\u003c/span\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"/pages/support.html/articles/4404302141721-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e在波场转账时的能量和带宽是什么？\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":4513200787609,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4513200787609.json","html_url":"/pages/support.html/articles/4513200787609","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":18,"vote_count":180,"section_id":360006457153,"created_at":"2022-02-25T06:35:07Z","updated_at":"2024-12-25T04:26:30Z","name":"如何激活 TRX 钱包地址?","title":"如何激活 TRX 钱包地址?","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-31T02:25:09Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e向钱包地址中转入 TRX 即可激活账户。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e激活后如果要发起转账，需消耗带宽、能量等资源。若钱包中没有足够可用的 TRX 来提供这些资源，转账时就会出现失败或被提示没有足够的带宽。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e因此建议你向钱包中转入 50～100 个 TRX，即可激活账户并满足后续转账等操作的需求。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e相关阅读：\u003c/span\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"/pages/support.html/articles/4404302141721-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e在波场转账时的能量和带宽是什么？\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":360037636294,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360037636294.json","html_url":"/pages/support.html/articles/360037636294","author_id":360821463833,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":-204,"vote_count":3458,"section_id":360006457153,"created_at":"2019-10-30T10:07:26Z","updated_at":"2024-12-25T04:26:30Z","name":"如何获得带宽与能量？","title":"如何获得带宽与能量？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-09-24T10:18:18Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003ch2 id=\"h_01HH1X1AWY9B7P5BWVD3GEHVTA\" class=\"wysiwyg-text-align-left\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e什么是带宽与能量？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e波场中的能量和带宽是一种系统资源，用于转账和智能合约调用，其中：\u003c/span\u003e\u003c/p\u003e\n\u003col class=\"wysiwyg-text-align-left\"\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/4404302141721-\" target=\"_blank\" rel=\"noopener\"\u003e带宽\u003c/a\u003e代表发送交易大小的字节数，比如转账交易大小为 250 字节则消耗 \u003cwbr\u003e\u003c/wbr\u003e250 带宽。\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/4404302141721-\" target=\"_blank\" rel=\"noopener\"\u003e能量\u003c/a\u003e代表智能合约执行消耗时间，比如智能合约执行消耗 100 μs 则消耗 100 能量。\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch2 id=\"h_01HH1X1AWY7GFB89HM0WXNY3P2\" class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e如何获得带宽与能量？\u003c/strong\u003e\u003c/span\u003e\u003c/h2\u003e\n\u003ch4 id=\"h_01HH1X1AWYDH6A5J7TA1R5TMWZ\" class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e如果你想获得能量或带宽，有三种方法👇\u003c/span\u003e\u003c/h4\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e方法一：用 TRX 租赁（推荐）\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击 TRON 钱包首页的\u003cspan style=\"background-color: #ffffff;\"\u003e功能栏「能量租赁」\u003c/span\u003e，进入 Feee.io 的快捷能量租赁页面，输入需要租赁的能量数量以及时间，点击「支付」即可完成能量的租赁。\u003ca href=\"/pages/support.html/articles/26120309524377\"\u003e点击\u003c/a\u003e了解具体教程。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e方法二：直接燃烧 TRX\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e向 TRX 钱包中转入 50～100 个 TRX 代币，转账时会自动燃烧少量 TRX 以抵扣转账所需的带宽和能量。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e方法三：冻结 TRX\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在 TRON 钱包首页\u003cspan style=\"background-color: #ffffff;\"\u003e的功能栏左滑找到「资源管理」入口\u003c/span\u003e，进入 Tron \u003cspan style=\"color: #39414a;\"\u003eStake 2.0 \u003c/span\u003e界面，选择想获得的资源类型，输入需冻结的 TRX 数量，建议冻结 11000～12000 个。冻结的 TRX 可以立即发起解冻操作，但需等待 14 天并手动执行取回操作，之后资金才会回到钱包中。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注：Stake 1.0 已停止冻结服务，仅支持解冻服务，若你想取回 Stake 1.0 中冻结的 TRX，请在「资源管理」页面中点击「解冻 V1 质押的 TRX」进入 Stake 1.0 页面进行解冻。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e提示：\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e 部分交易需要消耗能量，比如智能合约调用（TRC-20 转账和 DApp 使用）\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e被消耗的带宽与能量资源将会 24 小时内逐渐恢复\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e"},{"id":4591236512793,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4591236512793.json","html_url":"/pages/support.html/articles/4591236512793","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-28,"vote_count":60,"section_id":360006457153,"created_at":"2022-03-03T06:25:21Z","updated_at":"2024-12-25T04:26:30Z","name":"转帐 USDT 失败但币却没有退回","title":"转帐 USDT 失败但币却没有退回","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-03T06:34:00Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e出现转账失败时 USDT 代币是不会被扣除的，只会消耗少量 TRX 作为发起转账交易的手续费。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e你可以在区块浏览器中输入你的钱包地址查询并核对所有转账和收款记录。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTRX 钱包区块链浏览器： \u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://tronscan.org/#/\" target=\"_self\"\u003ehttps://tronscan.org/#/\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":4604436481177,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4604436481177.json","html_url":"/pages/support.html/articles/4604436481177","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":3,"vote_count":51,"section_id":360006457153,"created_at":"2022-03-04T03:45:58Z","updated_at":"2024-12-25T04:26:30Z","name":"为什么我的带宽一直都是 0 ？","title":"为什么我的带宽一直都是 0 ？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2023-09-05T09:46:45Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e说明你的账户还没有被激活，向账户中转入 TRX 即可激活。激活后的账户每 24 小时可以免费获得 600 B 的带宽资源。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e激活后如果要发起转账，需消耗带宽、能量等资源。若钱包中没有足够可用的 TRX 来提供这些资源，转账时就会出现失败或被提示没有足够的带宽。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e因此建议你向钱包中转入 50～100 个 TRX，即可激活账户并满足后续转账等操作的需求。\u003c/span\u003e\u003c/p\u003e"},{"id":4591618892185,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4591618892185.json","html_url":"/pages/support.html/articles/4591618892185","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":-8,"vote_count":70,"section_id":360006457153,"created_at":"2022-03-03T06:48:54Z","updated_at":"2024-12-25T04:26:30Z","name":"冻结 TRX 获取了带宽和能量，为什么还会转账失败？","title":"冻结 TRX 获取了带宽和能量，为什么还会转账失败？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-12-04T03:17:05Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在波场网络中，每一笔转账都会消耗资源。以转账 USDT (TRC20) 为例，目前你需冻结约 11,000~12,000 个 TRX 来获得能量和带宽资源，可用于 1 至 2 次免费转账。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e即使冻结了 TRX，转账仍可能失败，主要原因如下：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e冻结的 TRX 不足，无法获取足够的资源；\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e冻结 TRX 获取的资源在被消耗后，需等待 24 小时才能恢复。如果能量和带宽被消耗至很少，就无法支撑转账所需的资源，导致转账失败。\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"color: #253642; background-color: #ffffff;\"\u003e解决办法：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e冻结足够的 TRX，请参考波场官方资源计算器工具：\u003ca href=\"https://tronscan.org/#/tools/tronstation\"\u003eTRONSCAN\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e向钱包中转入 50～100 个 TRX（不进行冻结），即可满足后续多次转账需求。\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e相关阅读：\u003ca href=\"/pages/support.html/articles/4404302141721\" target=\"_self\"\u003e在波场转账时的能量和带宽是什么？\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":4587929835673,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4587929835673.json","html_url":"/pages/support.html/articles/4587929835673","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":6,"vote_sum":5,"vote_count":21,"section_id":360006457153,"created_at":"2022-03-03T03:15:14Z","updated_at":"2024-12-25T04:26:30Z","name":"为什么我的 TRX 钱包无故收到空投代币？","title":"为什么我的 TRX 钱包无故收到空投代币？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-21T03:53:19Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTRON（TRX） 链上存在不少「毫无价值」的空投假币和诈骗代币。骗子会通过区块浏览器查找近期的活跃地址，如刚刚发生过收款、转账的地址，并空投假币至这些地址。然后以「可兑换等值 TRX」或「挖矿生息」为由，诱导你进入第三方恶意网站从而实施诈骗，盗取代币。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e因此当你发现钱包中无故出现空投代币时，请不必理会。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e了解更多：\u003ca href=\"/pages/support.html/articles/4402167159449\"\u003e\u003cspan style=\"color: #1155cc;\"\u003e空投诱饵骗局\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e最后\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e为了保障用户代币安全、打造优质加密生态，imToken 致力于普及安全资讯并提供解决方案。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 是一款有温度、有责任的区块链数字钱包，有严格的安全审计和风控措施保障用户代币安全，遍布 150 多个国家，超千万区块链爱好者的选择。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 官方下载链接：\u003ca href=\"https://token.im/download\"\u003e\u003cspan style=\"color: #1155cc;\"\u003ehttps://token.im/download\u003c/span\u003e\u003c/a\u003e \u003c/span\u003e\u003c/p\u003e"},{"id":4588249886489,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4588249886489.json","html_url":"/pages/support.html/articles/4588249886489","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":7,"vote_sum":0,"vote_count":16,"section_id":360006457153,"created_at":"2022-03-03T03:33:29Z","updated_at":"2024-12-25T04:26:30Z","name":"冻结时提示账户不存在？","title":"冻结时提示账户不存在？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-03T03:40:28Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e冻结 TRX 获取资源时提示「Account does not exist」（账户不存在），说明你的钱包账户还未激活，请转入 TRX 至钱包激活账户。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e激活后如果要发起转账等操作，需消耗带宽、能量等资源。若钱包中没有足够可用的 TRX 来提供这些资源，操作时就会出现失败或被提示没有足够的带宽。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e建议你向钱包中转入 50～100 个 TRX，即可满足很多次转账等操作的需求。\u003c/span\u003e\u003c/p\u003e"},{"id":4513324315929,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4513324315929.json","html_url":"/pages/support.html/articles/4513324315929","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":8,"vote_sum":0,"vote_count":30,"section_id":360006457153,"created_at":"2022-02-25T06:41:29Z","updated_at":"2024-12-25T04:26:30Z","name":"转账时提示「对方地址未激活」","title":"转账时提示「对方地址未激活」","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-03T03:49:13Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e这是因为对方此前没有向该收款地址转入过 TRX，仍处于未激活状态。未激活的钱包地址也可用于正常收款，请不必担心。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e需注意的是，向未激活的地址转账会额外消耗你 1.1 个 TRX，所以在全额转账 TRX 时请在钱包中预留不少于 1.1 个以上的 TRX，否则会导致无法正常转账。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e了解更多：\u003c/span\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"/pages/support.html/articles/4513200787609\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如何激活 TRX 钱包地址\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e"}]},{"id":360006457133,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/sections/360006457133.json","html_url":"/pages/support.html/sections/360006457133","category_id":360002220313,"position":2,"sorting":"manual","created_at":"2019-12-04T08:56:44Z","updated_at":"2025-02-05T04:04:10Z","name":"ETH 钱包","description":"","locale":"zh-cn","source_locale":"zh-cn","outdated":false,"parent_section_id":null,"theme_template":"section_page","articles":[{"id":360006278634,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360006278634.json","html_url":"/pages/support.html/articles/360006278634","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-155,"vote_count":399,"section_id":360006457133,"created_at":"2018-06-27T09:29:35Z","updated_at":"2024-09-26T09:50:37Z","name":"有收款通知但币不显示怎么办？","title":"有收款通知但币不显示怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-20T03:52:15Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cdiv class=\"containner___2gaCl\"\u003e\n\u003cdiv class=\"article-detail\"\u003e\n\u003cdiv class=\"content___1GRXL\"\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e首先，请耐心确认：\u003c/span\u003e\u003c/p\u003e\n\u003col class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e手机网络稳定；\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e已切换至对应的收款地址钱包。\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e然后，\u003c/span\u003e\u003cstrong\u003e点击「钱包」首页的「+」号按钮，再点击「我的所有资产」添加该代币。\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e此外，如果你的代币种类比较多，可以通过顶部「搜索」功能查找添加。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-underline wysiwyg-color-black\"\u003e\u003cstrong\u003e\u003cem\u003e关键词：\u003c/em\u003e\u003c/strong\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e「收币不显示」「不显示」「资产不显示」\u003c/span\u003e\u003c/em\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e"},{"id":115003745553,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/115003745553.json","html_url":"/pages/support.html/articles/115003745553","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":-212,"vote_count":878,"section_id":360006457133,"created_at":"2017-11-20T09:40:58Z","updated_at":"2024-09-26T09:47:31Z","name":"导入钱包后，币不见了怎么办？","title":"导入钱包后，币不见了怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-20T03:57:17Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果你将助记词 / 私钥导入 imToken 恢复钱包后，发现代币不见了，请检查你导入后的钱包地址和你原来的钱包地址是否一致。\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003e若一致，需要你进行「\u003c/span\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"/pages/support.html/articles/360004344834-%E5%A6%82%E4%BD%95%E6%90%9C%E7%B4%A2%E6%B7%BB%E5%8A%A0%E4%BB%A3%E5%B8%81-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e搜索添加代币\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e」；\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003e若不一致，说明你导入的助记词 / 私钥有误，请按照以下 3 种情况排查原因：\u003c/span\u003e\n\u003cul\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e你拥有多个助记词 / 私钥，导入的不是对应想恢复的钱包，请你找到正确助记词 / 私钥后重新导入；\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e你所备份的助记词 / 私钥有误或在导入时输错了助记词 / 私钥，但恰巧生成了新的地址，请你仔细检查，确保正确后再导入；\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e导入助记词时选择了错误的路径：导入助记词的时候，选择默认路径，不要随意修改路径。如果你的助记词不是在 imToken 生成的，请你去创建的 App 进行导入。\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ol\u003e"},{"id":360003102394,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360003102394.json","html_url":"/pages/support.html/articles/360003102394","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":-2255,"vote_count":4947,"section_id":360006457133,"created_at":"2018-04-14T07:54:58Z","updated_at":"2024-12-02T03:29:41Z","name":"转账显示「未发送」怎么办？","title":"转账显示「未发送」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-07T08:45:59Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e说明交易没有成功发出，请点击「重新发送」重发交易。如果你有多笔交易都处于「未发送」状态，请你从最早的一笔开始逐个进行「重新发送」。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e说明：\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在交易未成功前，发送的代币不会被扣除；\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果交易失败，由于矿工已经付出算力，因此仍会收取矿工费，不会退还。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-underline wysiwyg-color-black\"\u003e\u003cem\u003e关键词：「转账」、「交易」、「失败」、「不成功」、「确认」、「未发送」、「加速」\u003c/em\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e"},{"id":360035116474,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360035116474.json","html_url":"/pages/support.html/articles/360035116474","author_id":360821463833,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-512,"vote_count":1280,"section_id":360006457133,"created_at":"2019-09-10T09:39:45Z","updated_at":"2024-09-27T04:18:21Z","name":"转账显示「失败」怎么办？","title":"转账显示「失败」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-28T10:18:28Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":["App 内链文章"],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e当你看到一笔交易，在 imToken 上显示转账「失败」的时候，通常是由以下原因造成的：\u003c/span\u003e\u003c/p\u003e\n\u003col class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003eOut of Gas（Gas 不足）\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003eBad Instruction（指令错误）\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003eReverted（回退）\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e你可以在交易详情页面点击「到 Etherscan 查询更详细信息」，查看并确认交易失败的具体原因，并尝试根据具体原因解决问题：\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003eOut of Gas（Gas 不足）\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e是由于 GAS 不足导致的转账失败，请根据 \u003c/span\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"/pages/support.html/articles/4405822971033-EIP-1559-%E7%9F%BF%E5%B7%A5%E8%B4%B9%E8%AE%BE%E7%BD%AE%E6%95%99%E7%A8%8B\" target=\"_self\" rel=\"undefined\"\u003eEIP-1559 矿工费设置教程\u003c/a\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e提高 Gas；\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003eBad Instruction（指令错误）\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e是由于智能合约自身的问题，导致的交易失败。常见的原因有：\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cul class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e钱包余额不足：比如你钱包有 100 个币，你连续发了两笔 60 个代币的转账，当第一笔转账成功，第二笔转账就会失败；\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e项目方关闭了该代币的转账功能：如果你想了解具体原因和解决办法，请自行联系该代币项目方\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e\u003cstrong\u003eReverted（回退）\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e是由于智能合约的自身问题，导致的交易失败。常见的原因有：\u003c/span\u003e\u003c/p\u003e\n\u003cul class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e项目方对代币进行锁仓\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e项目方设置了地址黑名单\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e项目方关闭了此代币的转账功能\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e如果你想了解具体原因和解决办法，请自行联系该代币项目方。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e注意：当交易失败时，发送的代币不会被扣除，但\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"/pages/support.html/articles/115000903413-%E4%B8%BA%E4%BB%80%E4%B9%88%E8%BD%AC%E8%B4%A6%E5%A4%B1%E8%B4%A5%E4%BC%9A%E6%94%B6%E7%9F%BF%E5%B7%A5%E8%B4%B9-\" target=\"_self\"\u003e矿工费依然被矿工收取\u003c/a\u003e\u003c/span\u003e。\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e"},{"id":4594760540953,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4594760540953.json","html_url":"/pages/support.html/articles/4594760540953","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":-9,"vote_count":51,"section_id":360006457133,"created_at":"2022-03-03T09:54:48Z","updated_at":"2024-04-10T00:10:54Z","name":"转账提示「ETH 余额不足……」怎么办？","title":"转账提示「ETH 余额不足……」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-14T06:37:12Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eETH 钱包转账需要 ETH 支付矿工费，转账时遇到这个提示，需要你准备或留出足够的 ETH 用于支付矿工费。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注：推荐钱包内有至少约 0.02 ETH。\u003cspan style=\"font-weight: 400;\"\u003e矿工费由以太坊网络收取，imToken 不收取任何费用。\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":360035116414,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360035116414.json","html_url":"/pages/support.html/articles/360035116414","author_id":360821463833,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":-687,"vote_count":2789,"section_id":360006457133,"created_at":"2019-09-10T09:37:51Z","updated_at":"2024-12-02T02:20:05Z","name":"交易未发送原因","title":"交易未发送原因","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2023-12-15T06:53:38Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":["App 内链文章"],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e造成「交易未发送」的原因可能是：\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003col class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e网络状态不稳定\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e以太坊区块链等待确认的交易过多\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e你可以尝试通过以下两种方式解决该问题：\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003col class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e检查手机网络是否通畅，可以尝试切换一下手机网络 WiFi 或 4G\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在「记录」页面中的列表里找到对应交易，并点击「重新发送」\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e当交易成功发送后，状态会更新为「等待确认」。\u003c/span\u003e\u003c/p\u003e"},{"id":360035116514,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360035116514.json","html_url":"/pages/support.html/articles/360035116514","author_id":360821463833,"comments_disabled":true,"draft":false,"promoted":false,"position":7,"vote_sum":-23,"vote_count":365,"section_id":360006457133,"created_at":"2019-09-10T09:41:12Z","updated_at":"2024-09-27T07:17:53Z","name":"转账提示「请勿重复发送相同交易」怎么办？","title":"转账提示「请勿重复发送相同交易」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-07T09:19:28Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":["App 内链文章"],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e之所以会出现这个提示，是因为你要发送的交易已存在，请你检查之前已提交但未完成的交易。面对这种情况：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e你可以耐心等待之前的交易完成后再发起新交易；\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e如果之前的交易记录有「加速」按钮，你可以点击该按钮并支付矿工费加速该交易。\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e"},{"id":115000903593,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/115000903593.json","html_url":"/pages/support.html/articles/115000903593","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":8,"vote_sum":-128,"vote_count":890,"section_id":360006457133,"created_at":"2017-07-31T09:50:30Z","updated_at":"2024-04-09T16:51:22Z","name":"转错地址怎么办？","title":"转错地址怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-20T04:19:59Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e区块链上的转账成功后，是无法进行取消、撤回等操作，只能联系收款方为你转回。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果你不小心转错了地址，只有你找到地址的拥有者，才有可能找回你的代币。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e请你仔细回想这个收款地址的来源，并尝试进行找回：\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果收款地址是你在其它平台的收款地址：请联系收款平台的工作人员进行退回；\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果收款地址是你朋友的收款地址：请联系你的朋友说明情况，让朋友退给你；\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果收款地址是某个代币的合约地址：请联系项目方，询问对方是否可以帮你转回。\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e"},{"id":360004426513,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360004426513.json","html_url":"/pages/support.html/articles/360004426513","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":9,"vote_sum":-7,"vote_count":251,"section_id":360006457133,"created_at":"2018-05-17T07:17:07Z","updated_at":"2024-12-02T07:16:00Z","name":"为什么搜索不到某个代币?","title":"为什么搜索不到某个代币?","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-12-02T07:11:52Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 是一个支持多链多币种的钱包。用户可以使用搜索添加代币功能将新代币添加到自己的资产列表，\u003ca href=\"/pages/support.html/articles/360004344834\"\u003e\u003cspan style=\"color: #1155cc;\"\u003e点击查看操作步骤\u003c/span\u003e\u003c/a\u003e。 \u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e为了方便用户管理代币，我们会筛选大部分社区流行的代币添加到我们的搜索列表，而未被添加的代币则无法通过直接搜索代币名来添加，但这并不表示 imToken 不支持此代币，只要它属于\u003ca href=\"/pages/support.html/articles/115001657313\"\u003e imToken 支持的币种\u003c/a\u003e，就可以使用 imToken 管理。\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01HQ28ZHVGPBM300BTBXB3DFPZ\" class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e说明\u003c/span\u003e\u003c/h3\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003eimToken 搜索列表里的所有代币只是为了方便用户管理和添加代币而收录的，并未经过「审核」，请用户切勿以此作为判断代币好坏的依据。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-underline wysiwyg-color-black\"\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e关键词：「\u003c/span\u003e\u003c/em\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e搜不到代币\u003c/span\u003e\u003c/em\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e」、「\u003c/span\u003e\u003c/em\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e找不到代币\u003c/span\u003e\u003c/em\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e」、「\u003c/span\u003e\u003c/em\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e不支持代币\u003c/span\u003e\u003c/em\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e」\u003c/span\u003e\u003c/em\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":115000906314,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/115000906314.json","html_url":"/pages/support.html/articles/115000906314","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":11,"vote_sum":-1674,"vote_count":4500,"section_id":360006457133,"created_at":"2017-07-31T09:31:44Z","updated_at":"2024-09-26T10:02:15Z","name":"imToken 收不到币怎么办？","title":"imToken 收不到币怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-02-23T07:49:59Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eimToken 收不到币通常由于发币方（交易所 / 个人）没有发币导致，所以请及时与对方确认。注：部分交易所会提示提币成功，但实际并未转币。\u003c/span\u003e\u003c/p\u003e\n\u003ch3\u003e\u003cspan style=\"font-weight: 400;\"\u003e如何确认发币方是否转币？\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003e方法一：（小白版）\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e点击钱包首页的「＋」按钮，选择「我的所有资产」。如果看不到币，或者币的数量不正确，说明代币还未转入你的钱包，这种情况要联系发币方尽快转币。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e方法二：（专业版） \u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e打开「浏览」页面的区块浏览器\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e查看自己的地址是否有新的转入记录\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e若没有转账记录则说明代币还未转入你的钱包\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch3\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果转入了 imToken 不支持的代币\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eimToken 无法管理不支持的代币，如果遇到这种情况，请联系代币的项目方技术人员处理。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e关键词：「收不到币」、「不到账」、「币不到账」\u003c/span\u003e\u003c/em\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":360034563713,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360034563713.json","html_url":"/pages/support.html/articles/360034563713","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":12,"vote_sum":20,"vote_count":70,"section_id":360006457133,"created_at":"2019-08-19T06:15:39Z","updated_at":"2025-02-05T04:04:10Z","name":"代币为什么显示 UNKNOWN？","title":"代币为什么显示 UNKNOWN？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2025-02-05T04:03:33Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e近期有用户反映有人利用同名代币进行诈骗。针对此类情况，对于未提交代币信息（Token Profile）的同名代币，imToken 会在其代币名称后默认添加「_UNKNOWN」标记，以帮助用户更好地区分同名代币。\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01JKA4449G9BEK238H70J2DQGN\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e对于 imToken 用户\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果你收到了有「_UNKNOWN」标记的代币，请谨慎判断，以防受骗。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e示例：上方为币安官方 BNB，下方为同名代币。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/43143240244377\" alt=\"截屏2025-02-05 11.58.27.png\" width=\"405\" height=\"206\"\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01JKA4449GEBH93936EF1QT3H9\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e对于项目方\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果你们发行的代币被添加了「_UNKNOWN」标记，表明代币名称与已有项目重复。如需去掉此标记，可向 imToken 提交代币信息（Token Profile），通过后即可去掉「_UNKNOWN」标记。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e点击了解 \u003ca href=\"https://github.com/consenlabs/token-profile/blob/master/README.zh-CN.md\" target=\"_self\"\u003e如何自主提交代币信息\u003c/a\u003e。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e关键词：「UNKNOWN」、「同名代币」\u003c/span\u003e\u003c/span\u003e\u003c/em\u003e\u003c/p\u003e"},{"id":115000903013,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/115000903013.json","html_url":"/pages/support.html/articles/115000903013","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":13,"vote_sum":-77,"vote_count":327,"section_id":360006457133,"created_at":"2017-07-31T09:30:06Z","updated_at":"2024-12-02T04:15:21Z","name":"转入 imToken 不支持的代币怎么办?","title":"转入 imToken 不支持的代币怎么办?","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-20T06:25:48Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 无法收到不支持的代币，在使用 imToken 接收代币之前，请务必确认 \u003ca href=\"/pages/support.html/articles/115001657313\"\u003eimToken 是否支持此币种\u003c/a\u003e。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果你误转了 VNT、CMT 等 imToken 不支持的代币至钱包，需要联系代币项目方的技术人员协助解决，找回代币。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注：虽然 VNT、CMT 等代币地址格式与 ETH 钱包地址格式相同，但无法使用 ETH 钱包进行收款和管理。\u003c/span\u003e\u003c/p\u003e"}]},{"id":4467161773337,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/sections/4467161773337.json","html_url":"/pages/support.html/sections/4467161773337","category_id":360002220313,"position":3,"sorting":"manual","created_at":"2022-02-21T10:28:53Z","updated_at":"2024-04-23T07:21:59Z","name":"FIL / ATOM 钱包","description":null,"locale":"zh-cn","source_locale":"zh-cn","outdated":false,"parent_section_id":null,"theme_template":"section_page","articles":[{"id":4593908802841,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4593908802841.json","html_url":"/pages/support.html/articles/4593908802841","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":16,"vote_count":36,"section_id":4467161773337,"created_at":"2022-03-03T09:00:33Z","updated_at":"2024-04-22T09:50:59Z","name":"FIL 钱包转账显示「失败」怎么办？","title":"FIL 钱包转账显示「失败」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-03T09:13:36Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFIL 钱包转账失败一般是由于转账所需的矿工费不足导致的。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e如何解决？\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e请在钱包中保留更多 FIL 代币用于支付转账费用。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如仍有问题，请在 App 内点击「帮助与反馈」联系我们。\u003c/span\u003e\u003c/p\u003e"},{"id":4592210642073,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4592210642073.json","html_url":"/pages/support.html/articles/4592210642073","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":10,"vote_count":18,"section_id":4467161773337,"created_at":"2022-03-03T07:19:22Z","updated_at":"2023-08-07T15:59:12Z","name":"FIL 钱包转账显示「等待确认」怎么办？","title":"FIL 钱包转账显示「等待确认」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-03T08:49:43Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e使用 FIL 钱包进行转账时，矿工费设置过低会导致交易一直处于「等待确认」状态，可以继续等待或者进行交易加速，加速的具体操作步骤如下：\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在交易记录页找到「加速」按钮\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击「加速」并支付矿工费即可\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e"},{"id":4562173176729,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4562173176729.json","html_url":"/pages/support.html/articles/4562173176729","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":18,"vote_count":22,"section_id":4467161773337,"created_at":"2022-03-01T08:28:57Z","updated_at":"2024-03-31T13:06:56Z","name":"从交易所转 ATOM 到 imToken，备注（MEMO）填写什么？","title":"从交易所转 ATOM 到 imToken，备注（MEMO）填写什么？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-22T08:14:35Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e备注（MEMO）是交易所分配给每个用户的标识符。因为交易所只使用一个或几个地址接收多名用户的 ATOM 代币，所以需要通过「备注」进行区分。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 是一款去中心化钱包，每个用户都拥有属于自己的钱包地址，所以从交易所转 ATOM 到 imToken，备注（MEMO）是不需要填写的。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e反之，从 imToken 转 ATOM 到交易所，必须填写交易所提供的备注（MEMO）。\u003c/span\u003e\u003c/p\u003e"},{"id":4562303576601,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4562303576601.json","html_url":"/pages/support.html/articles/4562303576601","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":13,"vote_count":23,"section_id":4467161773337,"created_at":"2022-03-01T08:36:33Z","updated_at":"2024-01-18T16:24:31Z","name":"为什么 ATOM 钱包无法转账？","title":"为什么 ATOM 钱包无法转账？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-10T09:40:18Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e由于 Cosmos 网络在 8,695,000 区块高度（2021 年 12月14日 22:57）进行了 Vega 升级，导致 imToken 2.9.10 以下的版本无法使用 ATOM 钱包转账等功能。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e若想要使用 ATOM 转账等功能，请升级 imToken 至 2.9.10 及以上版本。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如何下载 / 更新至 imToken 最新版：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e方法一：在 imToken 中依次点击「我」-「关于我们」-「版本更新」\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\n\u003cspan class=\"wysiwyg-color-black\"\u003e方法二：打开 imToken 官网：\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://token.im\" target=\"_self\"\u003ehttps://token.im\u003c/a\u003e\u003c/span\u003e 下载最新版\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注意：请务必认准官网，不要从其他第三方渠道进行下载\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ul\u003e"}]},{"id":4467199576601,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/sections/4467199576601.json","html_url":"/pages/support.html/sections/4467199576601-Layer2-EVM","category_id":360002220313,"position":4,"sorting":"manual","created_at":"2022-02-21T10:30:34Z","updated_at":"2024-04-23T07:21:59Z","name":"Layer2 / EVM ","description":"","locale":"zh-cn","source_locale":"zh-cn","outdated":false,"parent_section_id":null,"theme_template":"section_page","articles":[{"id":8169931655705,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/8169931655705.json","html_url":"/pages/support.html/articles/8169931655705","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":1,"vote_sum":14,"vote_count":18,"section_id":4467199576601,"created_at":"2022-07-05T07:21:18Z","updated_at":"2024-03-21T03:08:14Z","name":"代币从 ETH 钱包充值到 zkSync 钱包，多久能到账？","title":"代币从 ETH 钱包充值到 zkSync 钱包，多久能到账？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-07-05T07:21:27Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e交易在以太坊网络上等待 10 个区块确认后，充值的代币即可在 zkSync 钱包中显示到账。\u003c/span\u003e\u003c/p\u003e"},{"id":8170058662297,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/8170058662297.json","html_url":"/pages/support.html/articles/8170058662297","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":2,"vote_sum":11,"vote_count":19,"section_id":4467199576601,"created_at":"2022-07-05T07:24:39Z","updated_at":"2023-08-11T21:20:21Z","name":"从 zkSync 钱包提现到 ETH 钱包，多久能到账？","title":"从 zkSync 钱包提现到 ETH 钱包，多久能到账？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-07-05T07:24:42Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e将代币从 zkSync 钱包提现到 ETH 钱包的预计到账时间为 10 分钟 - 7 小时，具体到账时间由 zkSync 网络情况决定。\u003c/span\u003e\u003c/p\u003e"},{"id":8170207929241,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/8170207929241.json","html_url":"/pages/support.html/articles/8170207929241","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":3,"vote_sum":13,"vote_count":13,"section_id":4467199576601,"created_at":"2022-07-05T07:27:32Z","updated_at":"2023-08-07T15:59:18Z","name":"zkSync 钱包支持哪些代币？","title":"zkSync 钱包支持哪些代币？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-07-05T07:29:52Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ezkSync 钱包支持 ETH 和 ERC20 标准的代币，详细代币列表点击\u003c/span\u003e\u003ca href=\"https://zkscan.io/tokens\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e这里\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e查看。 \u003c/span\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":8170351511065,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/8170351511065.json","html_url":"/pages/support.html/articles/8170351511065","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":4,"vote_sum":11,"vote_count":13,"section_id":4467199576601,"created_at":"2022-07-05T07:30:58Z","updated_at":"2023-10-26T09:06:00Z","name":"为什么 zkSync 钱包充提时的矿工费仍旧较高？","title":"为什么 zkSync 钱包充提时的矿工费仍旧较高？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-07-05T07:31:01Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003ezkSync 钱包充值和提现操作涉及以太坊网络交易。如果以太坊网络拥堵，调用 zkSync 合约充值或提现资产就要花费较高的矿工费。\u003c/span\u003e\u003c/p\u003e"},{"id":8170444114969,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/8170444114969.json","html_url":"/pages/support.html/articles/8170444114969","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":5,"vote_sum":12,"vote_count":14,"section_id":4467199576601,"created_at":"2022-07-05T07:33:39Z","updated_at":"2023-08-07T15:59:21Z","name":"什么情况下 zkSync 钱包转账矿工费会较高？","title":"什么情况下 zkSync 钱包转账矿工费会较高？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-07-05T07:33:42Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e以下两种场景，使用 zkSync 钱包转账矿工费会相对较高。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e场景一：zkSync 钱包的第一笔转出交易\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003ezkSync 钱包的第一笔转出交易包含了「生成 signer key」、「设置账户公钥」、「转账签名」这三个步骤，所以这笔转账的矿工费会比较高。后续转账交易的矿工费就会恢复到正常水平。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e场景二：向未激活 zkSync 钱包地址转账\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e向未激活 zkSync 钱包地址转账时，你需额外支付一笔激活费用，因此转账矿工费会高于正常水平。\u003c/span\u003e\u003c/p\u003e"},{"id":8170558529177,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/8170558529177.json","html_url":"/pages/support.html/articles/8170558529177","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":6,"vote_sum":-2,"vote_count":4,"section_id":4467199576601,"created_at":"2022-07-05T07:36:17Z","updated_at":"2024-02-21T07:28:40Z","name":"为什么充值 ERC20 代币至 zkSync 钱包需要授权？","title":"为什么充值 ERC20 代币至 zkSync 钱包需要授权？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-07-05T08:09:37Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e让 zkSync 的智能合约获得代币转账权限，便于后续将代币充值到 zkSync 钱包。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e了解更多：\u003c/span\u003e\u003ca href=\"/pages/support.html/articles/900000420726\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e代币授权\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e"}]},{"id":360006457173,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/sections/360006457173.json","html_url":"/pages/support.html/sections/360006457173","category_id":360002220313,"position":5,"sorting":"manual","created_at":"2019-12-04T08:58:21Z","updated_at":"2025-02-12T07:27:08Z","name":"BTC / BCH / LTC 钱包","description":"","locale":"zh-cn","source_locale":"zh-cn","outdated":false,"parent_section_id":null,"theme_template":"section_page","articles":[{"id":360005001894,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360005001894.json","html_url":"/pages/support.html/articles/360005001894","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":68,"vote_count":160,"section_id":360006457173,"created_at":"2018-05-25T09:15:19Z","updated_at":"2025-02-12T07:27:08Z","name":"如何添加比特币地址？","title":"如何添加比特币地址？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2025-02-12T07:26:43Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 的比特币（BTC）钱包支持四种类型的地址：数字 1 开头的 Legacy 地址、数字 3 开头的 Nested SegWit 地址、bc1q 开头的 Native SegWit 地址、以及 bc1p 开头的 Taproot 地址。点此了解\u003ca href=\"/pages/support.html/articles/33990532648345\"\u003e\u003cspan style=\"color: #1155cc;\"\u003e四种比特币地址类型的区分\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在创建或导入钱包、添加比特币账户时，你可以根据实际使用需求选择添加不同的地址类型。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HYD0M4DH7GDC354S6JAPQH7H\" class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e\u003cstrong\u003e操作步骤：\u003c/strong\u003e\u003c/span\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e1. 打开 imToken，依次点击「我」- 「钱包管理」-「添加账户」\u003cbr\u003e2. 在「添加账户」页面 Layer 1 列中找到「Bicoin」网络，点击下方的「+」。在弹框中选择所需的地址类型（Taproot、Native SegWit、Nested SegWit 或 Legacy），然后点击「确认」。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/41515795216409\" width=\"602\" height=\"400\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e3. 返回钱包首页，即可进入刚刚添加好的 BTC 地址账户。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HHP3EPR2T7WY2JBSJSWR1820\" class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e注意：\u003c/strong\u003e\u003c/span\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. Native SegWit、Nested SegWit 以及 Taproot 这三类比特币地址比 Legacy 地址转账所需的矿工费更少。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e2. 四种地址类型的代币不互通，如果要转移资产，发送转账即可。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e相关阅读：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/360005042213\"\u003e\u003cspan style=\"color: #1155cc;\"\u003e隔离见证 SegWit\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e"},{"id":7530820192409,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7530820192409.json","html_url":"/pages/support.html/articles/7530820192409","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":1,"vote_sum":22,"vote_count":60,"section_id":360006457173,"created_at":"2022-06-15T23:59:49Z","updated_at":"2024-12-25T02:26:47Z","name":"BTC 钱包中的数字 1、3、bc1p 以及 bc1q 开头的地址能互相转账吗？","title":"BTC 钱包中的数字 1、3、bc1p 以及 bc1q 开头的地址能互相转账吗？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-07-01T09:37:44Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 的比特币（BTC）钱包支持四种类型的地址：数字 1 开头的 Legacy 地址、数字 3 开头的 Nested SegWit 地址、bc1q 开头的 Native SegWit 地址、以及 bc1p 开头的 Taproot 地址。\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果要转移代币，发送转账即可。\u003c/span\u003e\u003c/p\u003e"},{"id":7517856607257,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7517856607257.json","html_url":"/pages/support.html/articles/7517856607257","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":2,"vote_sum":-4,"vote_count":8,"section_id":360006457173,"created_at":"2022-06-15T10:07:07Z","updated_at":"2024-12-25T02:26:47Z","name":"如何导出 BTC 钱包子地址私钥？","title":"如何导出 BTC 钱包子地址私钥？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-05-21T05:53:11Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. 打开 BTC 钱包，在资产首页点击右上角的「\u0026gt;」-「管理子地址」\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e2. 选择需导出私钥的 BTC 子地址左划并输入钱包密码\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e3. 根据安全提示备份私钥，并妥善保管\u003c/span\u003e\u003c/p\u003e"},{"id":7518395695385,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7518395695385.json","html_url":"/pages/support.html/articles/7518395695385","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":3,"vote_sum":11,"vote_count":15,"section_id":360006457173,"created_at":"2022-06-15T10:23:57Z","updated_at":"2024-12-25T02:26:47Z","name":"如何使用 BTC 钱包子地址接收代币？","title":"如何使用 BTC 钱包子地址接收代币？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-05-21T05:49:52Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBTC 钱包默认使用主地址接收代币，如果想要指定某个子地址进行收款，可按以下教程操作：\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e打开 imToken 的 BTC 钱包首页，点击右上角「\u0026gt;」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击「管理子地址」- 选择指定的子地址\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e返回 BTC 钱包首页，点击「收款」进入收款界面\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击右下角的「…」-「子地址」，即可将收款地址切换到指定的子地址。\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e温馨提示：切换子地址的设置只会生效一次，退出收款界面后重新进入，将继续默认使用主地址进行收款。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e相关阅读：\u003ca href=\"/pages/support.html/articles/360002162893-%E4%BB%80%E4%B9%88%E6%98%AF%E6%AF%94%E7%89%B9%E5%B8%81%E9%92%B1%E5%8C%85%E7%9A%84%E5%AD%90%E5%9C%B0%E5%9D%80-\" target=\"_self\"\u003e什么是比特币钱包的子地址？\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":7530957750553,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7530957750553.json","html_url":"/pages/support.html/articles/7530957750553","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":4,"vote_sum":20,"vote_count":22,"section_id":360006457173,"created_at":"2022-06-16T00:04:04Z","updated_at":"2024-12-25T02:26:47Z","name":"为什么 BTC 钱包的余额和区块浏览器上的余额不一致？","title":"为什么 BTC 钱包的余额和区块浏览器上的余额不一致？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-06-16T00:04:08Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e区块浏览器上查看到的是单个地址上的 BTC 余额，而 imToken 内 BTC 钱包中显示的金额是：主地址+子地址+找零地址上的所有 BTC，所以两个地方的余额显示不一样。\u003c/span\u003e\u003c/p\u003e"},{"id":7518043505049,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7518043505049.json","html_url":"/pages/support.html/articles/7518043505049","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":5,"vote_sum":-1,"vote_count":11,"section_id":360006457173,"created_at":"2022-06-15T10:12:45Z","updated_at":"2024-12-25T02:26:47Z","name":"BTC 钱包转账显示「未完成」或者显示「转账超时」怎么办？","title":"BTC 钱包转账显示「未完成」或者显示「转账超时」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-01-05T02:13:51Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在转账 BTC 时，若设置了较低的矿工费，会导致这笔转账长时间无法成功，一直显示「未完成」。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e当转账时间超过 48 小时，交易状态会变成「转账超时」。请注意，这并不意味着你的交易失败或被取消。比特币网络的特性使得交易一旦上链就无法取消。此时，你有两种选择\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e耐心等待比特币网络的矿工费水平降低，从而使你的交易得以处理。\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e使用第三方付费加速服务\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e加速操作如下：\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在 imToken 的 BTC 钱包资产首页的功能栏找到「交易加速」入口进入 TXA.CC。\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e输入待加速交易的交易号（Transaction ID），点击「查询」查看加速所需支付的费用，并选择支付方式，点击「立即支付」并完成付款。\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e付款完成后可停留在该页面或返回钱包首页等待加速结果。\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e"},{"id":7517484502681,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7517484502681.json","html_url":"/pages/support.html/articles/7517484502681","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":6,"vote_sum":1,"vote_count":3,"section_id":360006457173,"created_at":"2022-06-15T09:57:13Z","updated_at":"2024-12-25T02:26:47Z","name":"将其他钱包的助记词导入 imToken，BTC 钱包余额怎么是 0？","title":"将其他钱包的助记词导入 imToken，BTC 钱包余额怎么是 0？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-07-01T03:02:09Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在 imToken 导入 BTC 钱包助记词时，默认导入地址类型为：Taproot，路径为：m/86'/0'/0'。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果你将其他钱包的助记词导入 imToken 后发现 BTC 钱包地址发生了变化，余额为 0，则可能是导入地址类型和路径不一致导致的。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e请咨询对方钱包的客服，询问导入地址类型和路径信息，接着在 imToken 的 Bitcoin 网络「高级模式」中，选择相应的地址类型添加即可。点此了解\u003ca href=\"/pages/support.html/articles/360005001894\"\u003e如何添加数字 1、3 或 bc1q 开头的比特币地址？\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e相关阅读：\u003ca href=\"/pages/support.html/articles/900000581566\" target=\"_self\"\u003e导入助记词后，我的资产为什么「归零」了？\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":7531058261145,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7531058261145.json","html_url":"/pages/support.html/articles/7531058261145","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":7,"vote_sum":16,"vote_count":40,"section_id":360006457173,"created_at":"2022-06-16T00:07:49Z","updated_at":"2024-12-25T02:26:47Z","name":"BTC 钱包中的 BTC 能兑换成 USDT 吗？","title":"BTC 钱包中的 BTC 能兑换成 USDT 吗？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-03-04T03:27:30Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cstrong\u003e\u003cem\u003e\u003cspan style=\"color: #ff0000;\"\u003eimBTC 业务更新：\u003c/span\u003e\u003c/em\u003e\u003c/strong\u003e\u003ca href=\"https://support.tokenlon.im/hc/zh-cn/articles/23069399363860\"\u003e\u003cstrong\u003e\u003cem\u003e\u003cspan class=\"wysiwyg-underline\" style=\"color: #1155cc;\"\u003eTokenlon 比特币跨链网关服务下线公告\u003c/span\u003e\u003c/em\u003e\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBTC 无法在钱包内直接兑换成 USDT，但可通过以下两种方式实现兑换。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HKSC3B8N4TRTNMPAB5ST94GW\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e交易所交易\u003c/strong\u003e\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e你可以将 BTC 充入中心化交易所，如 OKX 交易所或币安交易所，在交易所将 BTC 兑换成 USDT。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOKX 交易所官网：\u003ca href=\"https://www.okx.com/\"\u003e\u003cspan class=\"wysiwyg-underline\" style=\"color: #1155cc;\"\u003ehttps://www.okx.com\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e币安交易所官网：\u003c/span\u003e\u003cspan class=\"wysiwyg-underline\" style=\"color: #1155cc;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"https://www.binance.com\"\u003ehttps://www.binance.com\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HKSC4AYT1XXCS37M1ZP676JG\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003eTokenlon 跨链认购兑换（仅限已认证机构）\u003c/strong\u003e\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e你可以将 BTC 认购成在以太坊网络发行的 imBTC 或者 WBTC，并使用 Tokenlon 将它兑换成 USDT。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注：这项服务仅适用于经过认证的机构，不对个人投资者开放，详见《\u003ca href=\"https://support.tokenlon.im/hc/zh-cn/articles/18533388323476-%E6%AF%94%E7%89%B9%E5%B8%81%E8%B7%A8%E9%93%BE%E7%BD%91%E5%85%B3%E6%9C%8D%E5%8A%A1%E8%B0%83%E6%95%B4%E5%85%AC%E5%91%8A\"\u003e\u003cspan class=\"wysiwyg-underline\" style=\"color: #1155cc;\"\u003e比特币跨链网关服务调整公告\u003c/span\u003e\u003c/a\u003e》\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e具体步骤如下：\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. 发送电子邮件至 \u003ca href=\"mailto:[email protected]\"\u003e\u003cspan class=\"wysiwyg-underline\" style=\"color: #1155cc;\"\[email protected]\u003c/span\u003e\u003c/a\u003e 申请认证 KYB\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e2. 通过 KYB 审核后，便可以使用 BTC 认购 WBTC 或 imBTC\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e3. 打开 imToken 中的 ETH 钱包，点击「封装」-「封装比特币」\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e4. 选择「imBTC」或「WBTC」，点击「认购」-「BTC」 \u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e5. 认购完成后，点击钱包底部的「市场」，进入 Tokenlon\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e6. 在 Tokenlon 中使用 WBTC 或 imBTC 兑换为 USDT\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e温馨提示：使用 Tokenlon 兑换 USDT 时，请确保 ETH 钱包内有充足的 ETH 支付矿工费。\u003c/span\u003e\u003c/p\u003e"},{"id":7531016152729,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7531016152729.json","html_url":"/pages/support.html/articles/7531016152729","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":8,"vote_sum":14,"vote_count":14,"section_id":360006457173,"created_at":"2022-06-16T00:05:57Z","updated_at":"2024-12-25T02:26:47Z","name":"如何用 imBTC 或 WBTC 赎回 BTC？","title":"如何用 imBTC 或 WBTC 赎回 BTC？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-03-02T04:28:32Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003e\u003cem\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-red\"\u003eimBTC 业务更新：\u003ca href=\"https://support.tokenlon.im/hc/zh-cn/articles/23069399363860\"\u003eTokenlon 比特币跨链网关服务下线公告\u003c/a\u003e\u003c/span\u003e\u003c/strong\u003e\u003c/em\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003e\u003cspan class=\"wysiwyg-color-red\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e---\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e请点击 ETH 钱包首页「封装」-「封装比特币」，选择 imBTC 或 WBTC。如果你钱包内有待赎回的 BTC，会看到一个「赎回」按钮，点击「赎回」并根据提示操作即可赎回 BTC。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果你持有的 imBTC 或 WBTC 无法赎回，可能有以下原因：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e imBTC 或 WBTC 是通过兑换获取的\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e未满足最小可赎回数额 0.01 BTC\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e你还可以通过 Tokenlon 的闪兑功能，将 imBTC 或 WBTC 兑换成 USDT 等资产。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e温馨提示：为了使得 imBTC 代币更加合规，现已取消 imBTC 持币派息权益，持有 imBTC 的用户需要尽快把 imBTC 兑换为其它资产，详见《\u003ca href=\"https://support.tokenlon.im/hc/zh-cn/articles/18533388323476-%E6%AF%94%E7%89%B9%E5%B8%81%E8%B7%A8%E9%93%BE%E7%BD%91%E5%85%B3%E6%9C%8D%E5%8A%A1%E8%B0%83%E6%95%B4%E5%85%AC%E5%91%8A\"\u003e\u003cspan style=\"color: #1155cc;\"\u003e比特币跨链网关服务调整公告\u003c/span\u003e\u003c/a\u003e》。如果你有任何问题，请发邮件至 \u003ca href=\"mailto:[email protected]\"\u003e\u003cspan class=\"wysiwyg-underline\" style=\"color: #1155cc;\"\[email protected]\u003c/span\u003e\u003c/a\u003e 联系 Tokenlon 团队获取更多帮助。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black40\" style=\"color: #0d0d0d; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ' Segoe UI' , Roboto, Ubuntu, Cantarell, ' Noto Sans' , sans-serif, ' Helvetica Neue' , Arial, ' Apple Color Emoji' , ' Segoe UI Emoji' , ' Segoe UI Symbol' , ' Noto Color Emoji' font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\"\u003e免责声明： 代币兑换服务由第三方提供，文章不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e"},{"id":7530915204249,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7530915204249.json","html_url":"/pages/support.html/articles/7530915204249","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":9,"vote_sum":14,"vote_count":16,"section_id":360006457173,"created_at":"2022-06-16T00:02:08Z","updated_at":"2024-12-25T02:26:47Z","name":"BTC 钱包子地址能收款 Omni-USDT 吗？","title":"BTC 钱包子地址能收款 Omni-USDT 吗？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-06-05T08:57:59Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e如果你想将 USDT 转入 BTC 钱包，请使用主地址进行收款。若 USDT 转入了子地址，会出现钱包内不显示的情况。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e此时你可以导出子地址私钥，然后点击「我」-「钱包管理」- 下方「+添加钱包」-「导入钱包」-「私钥」，然后导入该私钥生成添加一个新的 BTC 钱包查看到账的 USDT。\u003c/span\u003e\u003c/p\u003e"},{"id":7518217082905,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7518217082905.json","html_url":"/pages/support.html/articles/7518217082905","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":10,"vote_sum":0,"vote_count":4,"section_id":360006457173,"created_at":"2022-06-15T10:18:11Z","updated_at":"2024-12-25T02:26:47Z","name":"BTC 钱包在转账 USDT 时提示「矿工费不足」","title":"BTC 钱包在转账 USDT 时提示「矿工费不足」","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-06-16T00:10:43Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果出现这个提示，请向你的 BTC 钱包转入至少 0.0001 BTC，之后就可以正常转账了。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e因为 OMNI USDT 依附于 BTC 的主链，为了确认身份以及防止微尘攻击，每笔 OMNI USDT 转账都会伴随着一笔 0.00000546 BTC 的转账。\u003c/span\u003e\u003c/p\u003e"},{"id":4561939943193,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4561939943193.json","html_url":"/pages/support.html/articles/4561939943193","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":11,"vote_sum":0,"vote_count":6,"section_id":360006457173,"created_at":"2022-03-01T08:08:36Z","updated_at":"2024-12-25T02:26:47Z","name":"交易所提币至 BCH 钱包，为什么会提示地址格式错误 ?","title":"交易所提币至 BCH 钱包，为什么会提示地址格式错误 ?","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-23T00:03:01Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 支持两种格式的 BCH 地址\u003c/span\u003e\u003c/p\u003e\n\u003cul class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCashAddr：以单词 bitcoincash 开头\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eLegacy：以数字 1 开头\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e由于部分交易所不支持向 CashAddr 类型的地址转账，所以会提示地址格式错误，此时你可以通过在钱包内切换地址，解决此问题。具体步骤如下：\u003c/span\u003e\u003c/p\u003e\n\u003col class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e打开 BCH 钱包，点击以单词 bitcoincash 开头的地址\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e进入收款页面后，点击「Legacy」切换至数字 1 开头的地址\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e将该地址输入交易所进行提币\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e温馨提示：\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 代币首页默认显示 CashAddr 类型的地址，由于 CashAddr 和 Legacy 两类 BCH 钱包地址中的代币是互通的，因此你使用 Legacy 类型地址进行的收款，也会在代币首页中正常显示。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e了解更多：\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"/pages/support.html/articles/900000072963\" target=\"_self\"\u003e什么是 BCH 的 Cash Address 地址?\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e免责声明： 代币交易服务由第三方提供，文章不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e"},{"id":4561762699417,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4561762699417.json","html_url":"/pages/support.html/articles/4561762699417","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":12,"vote_sum":2,"vote_count":8,"section_id":360006457173,"created_at":"2022-03-01T07:58:17Z","updated_at":"2024-12-25T02:26:47Z","name":"BCH 误转入 3 开头的 BTC 钱包地址，如何找回 ？","title":"BCH 误转入 3 开头的 BTC 钱包地址，如何找回 ？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-01T08:03:08Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果你误将 BCH 转入 3 开头的 BTC 钱包地址，只能通过联系 BTC.com 来找回你的 BCH。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e具体教程：\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://imtoken.fans/t/topic/25488\" target=\"_self\"\u003e误转 BCH 到 BTC 钱包？imToken 教你如何找回\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBTC.com 联系方式如下：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBTC.com 官网地址：\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://btc.com/\" target=\"_self\"\u003ehttps://btc.com/\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBTC.com Discord：\u003ca href=\"https://discord.gg/fmXUe9a5\" target=\"_self\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003ehttps://discord.gg/fmXUe9a5\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e"},{"id":900000089686,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/900000089686.json","html_url":"/pages/support.html/articles/900000089686","author_id":360821463833,"comments_disabled":true,"draft":false,"promoted":false,"position":13,"vote_sum":9,"vote_count":51,"section_id":360006457173,"created_at":"2020-01-07T08:03:49Z","updated_at":"2024-12-25T02:26:47Z","name":"如何使用 BCH 钱包转账、收款","title":"如何使用 BCH 钱包转账、收款","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-22T23:59:08Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eBCH 地址有三种不同的格式，imToken 支持其中的 \u003ca href=\"/pages/support.html/articles/900000072963\" target=\"_self\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eCash Address 地址\u003c/span\u003e\u003c/a\u003e。由于不同钱包、交易所支持的地址格式都不相同，所以用户在转币、收币的时候一定要使用正确的地址，以免出现代币损失的情况。\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01HQ9M2V8N45MYG0VQ7RY6Q0XA\" class=\"wysiwyg-text-align-justify\"\u003e\u003cstrong\u003e使用 imToken 转出 BCH\u003c/strong\u003e\u003c/h3\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/900000215146\" alt=\"mceclip4.png\"\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01HQ9M2V8NH3K4BJNJPR1ETX32\" class=\"wysiwyg-text-align-justify\"\u003e\u003cstrong\u003e使用 imToken 接收 BCH\u003c/strong\u003e\u003c/h3\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/900000215166\" alt=\"mceclip5.png\"\u003e\u003c/p\u003e\n\u003ch4 id=\"h_01HQ9M2V8NFQ2DGXA1ZT2MQ8FX\" class=\"wysiwyg-text-align-justify\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e注意\u003c/span\u003e\u003c/h4\u003e\n\u003cul\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e不要将 BCH 转入 BTC 钱包地址，也不要将 BTC 转入 BCH 钱包地址\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e同一 BCH 钱包的不同格式地址是同一把私钥推导出来的，它们之间是一一对应的关系，不能互相转账\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eimToken BCH 交易记录中的地址统一显示为 Cash Address 格式。例如，用户填写的收币地址是 1QHHy8EdWSN72Uw5GivUK95U7RGSQMoX35，在交易记录中会自动转换并显示为 bitcoincash:qrl4ldj6p27d602z7y806qs2wz4jdxv3eyq9jgv4gm\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\"\u003e地址转换工具链接：https://bch.btc.com/tools/address-converter\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e免责声明： 代币交易服务由第三方提供，文章不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e"},{"id":4473319067417,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4473319067417.json","html_url":"/pages/support.html/articles/4473319067417","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":14,"vote_sum":-6,"vote_count":12,"section_id":360006457173,"created_at":"2022-02-22T04:06:55Z","updated_at":"2025-02-10T01:44:27Z","name":"为什么转账 LTC 提示「不正确的钱包地址」？","title":"为什么转账 LTC 提示「不正确的钱包地址」？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2025-02-10T01:44:02Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eimToken 目前支持三种 LTC 地址格式：\u003c/span\u003e\u003c/p\u003e\n\u003cul class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eP2PKH：以 L 开头\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eP2SH-P2WPKH：以 M 开头\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eNative SegWit：以 ltc1q 开头\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e但是暂不支持以 3 开头的旧地址格式，如果你在转账时，收款地址是以 3 开头，imToken 会提示「不正确的钱包地址」。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e如何解决？\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e以 3 开头的地址为例，这里提供两种解决方法\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e方式一：\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e将 LTC 钱包\u003c/span\u003e\u003ca href=\"/pages/support.html/articles/360038987874-%E5%A6%82%E4%BD%95%E5%A4%87%E4%BB%BD%E9%92%B1%E5%8C%85-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e助记词导出\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e，导入其他支持 3 开头地址的钱包内，再进行转账。\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr\u003e\u003c/span\u003e\u003cstrong\u003e方法二：\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e将 LTC 转入支持 3、L 和 M 开头地址的交易所，如币安，再进行转账。\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e免责声明： 交易所服务由第三方提供，文章不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e"}]},{"id":360006436174,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/sections/360006436174.json","html_url":"/pages/support.html/sections/360006436174","category_id":360002220313,"position":6,"sorting":"manual","created_at":"2019-12-04T08:18:35Z","updated_at":"2025-06-10T10:45:13Z","name":"DOT / KSM 钱包","description":"","locale":"zh-cn","source_locale":"zh-cn","outdated":false,"parent_section_id":null,"theme_template":"section_page","articles":[{"id":4563640015897,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4563640015897.json","html_url":"/pages/support.html/articles/4563640015897","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":13,"vote_count":15,"section_id":360006436174,"created_at":"2022-03-01T10:12:07Z","updated_at":"2024-01-13T08:29:42Z","name":"转账或绑定 KSM、DOT 时提示「网络请求超时，请检查你的网络」","title":"转账或绑定 KSM、DOT 时提示「网络请求超时，请检查你的网络」","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-06-21T08:21:41Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e出现该提示通常是因为你所使用的 imToken App 版本过低导致的，请升级至 imToken 最新版本后再进行操作。\u003c/p\u003e\n\u003cp\u003e如何下载 / 更新至 imToken 最新版：\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e方法一：在 imToken 中依次点击「我」-「关于我们」-「版本更新」\u003c/li\u003e\n\u003cli\u003e方法二：打开 imToken 官网：\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://token.im\" target=\"_self\"\u003ehttps://token.im\u003c/a\u003e\u003c/span\u003e 下载最新版\u003cbr\u003e注意：请务必认准官网，不要从其他第三方渠道进行下载\u003c/li\u003e\n\u003c/ul\u003e"},{"id":4571554888089,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4571554888089.json","html_url":"/pages/support.html/articles/4571554888089","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":14,"vote_count":16,"section_id":360006436174,"created_at":"2022-03-02T03:11:37Z","updated_at":"2024-02-21T04:20:33Z","name":"为什么 DOT 转账后余额为 0 了？","title":"为什么 DOT 转账后余额为 0 了？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-21T04:19:03Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e为防止粉尘地址过多，Polkadot 官方规定 DOT 地址余额少于 1 DOT 时，会将余额燃烧并清零地址。为了避免这种情况的发生，请确保转帐后，你地址内 DOT 余额仍大于 1。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e相关阅读：\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://wiki.polkadot.network/docs/build-protocol-info#existential-deposit\" target=\"_self\" rel=\"undefined\"\u003ePolkadot Protocol Information\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e温馨提示：如果你的地址使用了 DOT 网络提供的质押服务，则无需担心此问题。\u003c/span\u003e\u003c/p\u003e"},{"id":4571876483865,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4571876483865.json","html_url":"/pages/support.html/articles/4571876483865","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":11,"vote_count":13,"section_id":360006436174,"created_at":"2022-03-02T03:30:58Z","updated_at":"2024-02-21T05:04:12Z","name":"DOT 已经解绑了，为什么还是显示锁定？","title":"DOT 已经解绑了，为什么还是显示锁定？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-21T05:03:25Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003eDOT 官方规定，DOT 解绑后需要等待 28 天，28 天后你可以打开 imToken 点击「委托」-「取回」，即可取回你解绑的 DOT。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cfont color=\"#000000\"\u003e免责声明：质押委托是 DOT 网络提供的服务，本文仅供学习，不构成任何投资建议。\u003c/font\u003e\u003c/p\u003e"},{"id":4571825672217,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4571825672217.json","html_url":"/pages/support.html/articles/4571825672217","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":9,"vote_count":11,"section_id":360006436174,"created_at":"2022-03-02T03:27:19Z","updated_at":"2024-02-21T04:31:14Z","name":"DOT 解绑等待了 28 天，为什么还没到账？","title":"DOT 解绑等待了 28 天，为什么还没到账？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-21T04:30:05Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003eDOT 解绑 28 天后，你需要手动点击「取回」DOT 才能到账。你可以打开 imToken 点击「委托」-「取回」即可取回你解绑的 DOT。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black40\" style=\"font-weight: 400;\"\u003e注意：质押服务由 Polkadot 网络所提供，文章不构成任何投资建议\u003c/span\u003e\u003c/p\u003e"},{"id":4571394977305,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4571394977305.json","html_url":"/pages/support.html/articles/4571394977305","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":8,"vote_count":20,"section_id":360006436174,"created_at":"2022-03-02T03:04:18Z","updated_at":"2024-02-21T06:00:52Z","name":"为什么 DOT 钱包的质押挖矿没有获得激励奖励？","title":"为什么 DOT 钱包的质押挖矿没有获得激励奖励？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-21T06:00:25Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDOT 质押挖矿没有获得奖励奖励的原因较多，目前主要为以下 3 种情况，你可以结合自身提名情况进行判断：\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1）提名的验证人处于「超额认购」状态（超过 256 人提名）\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e判断：打开 \u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://polkadot.js.org/apps/#/staking\" target=\"_self\"\u003ehttps://polkadot.js.org/apps/#/staking\u003c/a\u003e\u003c/span\u003e，查看提名的验证人是否为「超额认购」状态。当验证人处于该状态时，只有前 256 提名人可以获得质押奖励。若你未获得奖励，则说明你是在 256 人后进行的提名。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e解决：修改提名的验证人，尽量提名 16 个高排名、高得分、低佣金的验证人，并避开「超额认购」的验证人。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e2）提名的验证人处于候选状态，未参加出块\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e判断：打开 \u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://polkadot.subscan.io/waiting\" target=\"_self\"\u003ehttps://polkadot.subscan.io/waiting\u003c/a\u003e\u003c/span\u003e，搜索提名的验证人，如果成功搜索到，说明其处于候选状态，未参加出块。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e解决：修改提名的验证人，尽量提名 16 个高排名、高得分、低佣金的验证人，并避开「超额认购」的验证人。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e3）质押激励奖励没有领取\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e判断：如果前两种都不符合你的情况，可能你需要手动领取质押挖矿奖励。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e解决：打开 DOT 钱包，点击「质押挖矿」-「认领奖励」，领取质押奖励。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果以上三种方式都无法获取质押奖励，请你通过 App 内的「帮助与反馈」联系我们。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e免责声明：质押委托是 DOT 网络提供的服务，本文仅供学习，不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e"},{"id":900001490063,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/900001490063.json","html_url":"/pages/support.html/articles/900001490063","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":14,"vote_count":68,"section_id":360006436174,"created_at":"2020-06-22T07:03:35Z","updated_at":"2024-03-24T09:34:44Z","name":"什么是转账的小费？","title":"什么是转账的小费？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-04-05T03:58:51Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e在 Polkadot 和 Kusama 网络中，用户转账的时候可以支付一笔额外的费用来提高这笔交易的优先级，使交易快速成功。这笔额外的费用就是「转账的小费」。\u003c/span\u003e\u003c/p\u003e\n\u003ch3\u003e\u003cspan style=\"font-weight: 400;\"\u003e说明\u003c/span\u003e\u003c/h3\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e小费是可选项，用户可以根据实际场景选择是否支付小费\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e在相同情况下，支付了小费的交易会被矿工优先打包\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3\u003e\u003cspan style=\"font-weight: 400;\"\u003ePolkadot \u0026amp; Kusama 转账矿工费如何计算\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003ePolkadot \u0026amp; Kusama 网络中的转账矿工费是基于以下三个参数计算的：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e每字节收费（也称为「长度收费」）：每字节费用与交易体积大小（以字节为单位）的乘积。\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e权重费：权重是一个固定数字，旨在管理验证区块所花费的时间。每笔交易都包含基本权重和派遣权重。基本权重取决于交易包含的开销（例如签名验证），派遣权重则说明了执行交易的时间。总权重乘以每权重的费用即可计算出交易的权重费用。\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e小费（可选）：是一种可选的交易费用，用户可以添加小费以赋予交易更高的优先级。\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e这三种费用共同构成了交易费用。在执行交易之前，将从用户的帐户中扣除这笔费用。\u003c/span\u003e\u003c/p\u003e"},{"id":4570887203609,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4570887203609.json","html_url":"/pages/support.html/articles/4570887203609","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":7,"vote_sum":0,"vote_count":0,"section_id":360006436174,"created_at":"2022-03-02T02:35:11Z","updated_at":"2022-03-10T09:47:00Z","name":"解绑 KSM 时提示「无效交易，无法支付费用」","title":"解绑 KSM 时提示「无效交易，无法支付费用」","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-02T02:46:09Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e钱包中除了绑定的 KSM 之外还需要有其他可用的 KSM 来支付手续费，否则将无法成功解绑。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e请向你的钱包转入 0.01 个左右的 KSM，即可成功解绑。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e注：解绑后的 KSM 有 7 天等待期，等待期结束后可取回已解绑的 KSM。\u003c/span\u003e\u003c/p\u003e"}]},{"id":360006436774,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/sections/360006436774.json","html_url":"/pages/support.html/sections/360006436774","category_id":360002220313,"position":7,"sorting":"manual","created_at":"2019-12-04T08:59:00Z","updated_at":"2025-06-11T09:49:37Z","name":"CKB / EOS / XTZ 钱包","description":"","locale":"zh-cn","source_locale":"zh-cn","outdated":false,"parent_section_id":null,"theme_template":"section_page","articles":[{"id":900000089706,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/900000089706.json","html_url":"/pages/support.html/articles/900000089706","author_id":360821463833,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":19,"vote_count":43,"section_id":360006436774,"created_at":"2020-01-07T08:18:30Z","updated_at":"2023-08-07T15:59:38Z","name":"如何使用 CKB 钱包进行转账？","title":"如何使用 CKB 钱包进行转账？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-10T09:39:29Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e由于 CKB 独特的 Cell 模型，用户转账 CKB 需要注意以下几点：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e每笔转账最小数量为 61 CKB\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e每笔转账后「账户剩余 CKB 数量」必须大于等于 61 CKB 或者直接清零\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e举例说明：\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果用户钱包中有 200 CKB，转账时要同时满足上面两个条件，也就是说可转账 CKB 数量在 61~139 CKB 之间，或者全部转出。\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果用户 CKB 钱包中有 120 CKB，用户只能选择将 120 CKB 全部转出，不能转账其它数量，因为转账其它数量无法同时满足上面两个条件。\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cstrong\u003eCKB 全部转出操作步骤：\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e输入 CKB 收币地址并设置矿工费\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e点击「余额」即可自动填写 CKB 数量\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e点击「下一步」输入交易密码发送交易\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e"},{"id":4563081051033,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4563081051033.json","html_url":"/pages/support.html/articles/4563081051033","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":-8,"vote_count":34,"section_id":360006436774,"created_at":"2022-03-01T09:29:43Z","updated_at":"2023-08-07T14:36:30Z","name":"为什么无法访问 ckb.pw?","title":"为什么无法访问 ckb.pw?","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-10T09:39:20Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e为匹配用户属地国家的监管政策，自新加坡时间 2021 年 10 月 31 日起，imToken 限制了中国境内用户使用和访问 Staking 等第三方金融服务。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e若有 ckb.pw 相关问题，请在微信公众号中搜索「PortalWallet钱包」联系其官方咨询。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e相关阅读：\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"/pages/support.html/articles/4407182275353\" target=\"_self\"\u003e致中国境内用户：imToken 产品政策调整说明\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":900004089646,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/900004089646.json","html_url":"/pages/support.html/articles/900004089646","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":12,"vote_count":76,"section_id":360006436774,"created_at":"2021-01-08T02:46:46Z","updated_at":"2024-02-23T00:11:55Z","name":"如何使用 XTZ 钱包转账收款？","title":"如何使用 XTZ 钱包转账收款？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-23T00:11:55Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e请根据以下步骤进行转账操作：\u003c/p\u003e\n\u003col class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli\u003e在 XTZ 钱包首页点击 XTZ 代币\u003c/li\u003e\n\u003cli\u003e点击「转账」\u003c/li\u003e\n\u003cli\u003e输入收款地址和金额\u003cbr\u003e注意事项：\u003cbr\u003ea. 转账需要以 XTZ 支付矿工费，推荐钱包内有至少约 0.01 XTZ；\u003cbr\u003eb. 矿工费由 Tezos 网络矿工收取，imToken 不收取任何费用；\u003c/li\u003e\n\u003cli\u003e点击「下一步」确认并发出交易\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e请注意，转账时务必输入正确的收款地址：\u003c/p\u003e\n\u003col\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\n\u003cstrong\u003e转入交易所：\u003c/strong\u003e请在交易所选择「Tezos」充值网络，再将其提供的充币地址输入 imToken 的收款地址框\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\n\u003cstrong\u003e转入其他钱包：\u003c/strong\u003e请将 Tezos 主网钱包地址输入 imToken 的收款地址框。\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e免责声明： 交易所服务由第三方提供，文章不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e"},{"id":360005955393,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360005955393.json","html_url":"/pages/support.html/articles/360005955393","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":6,"vote_sum":11,"vote_count":909,"section_id":360006436774,"created_at":"2018-06-15T08:27:15Z","updated_at":"2023-12-28T10:34:21Z","name":"ETH 钱包中的 EOS 代币如何转出？","title":"ETH 钱包中的 EOS 代币如何转出？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-02T07:12:54Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":["zh-cn","App 内链文章"],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003eEOS 已经在 2018 年 6 月 1 日上线主网，ETH 钱包中的 EOS 现已无法转出。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e但不用担心，你可以将这些旧币映射到 EOS 主网。教程如下：\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e🔗 \u003c/span\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://imtoken.fans/t/topic/933\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如何转出 imToken 的 ETH 钱包中的 EOS?\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e如仍有问题，请在 App 内点击「帮助与反馈」联系我们。\u003c/span\u003e\u003c/p\u003e"},{"id":4575017577625,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4575017577625.json","html_url":"/pages/support.html/articles/4575017577625","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":7,"vote_sum":2,"vote_count":2,"section_id":360006436774,"created_at":"2022-03-02T06:19:17Z","updated_at":"2023-08-07T14:36:37Z","name":"映射后为什么大部分的 EOS 处于抵押状态？该如何赎回？","title":"映射后为什么大部分的 EOS 处于抵押状态？该如何赎回？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-02T06:29:43Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e你账户中被抵押的 EOS 是 EOS 官方为了主网顺利上线自动抵押的。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e你可以自行赎回账户中被抵押的 EOS。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e温馨提示：赎回需要钱包中有充足的 CPU 资源，你可以通过以下步骤免费获取👇\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e打开 EOS 钱包首页\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击「资源管理」-「CPU 租赁」\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击 「EOS Powerup」\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e输入 EOS 账户名，点击「POWERUP」\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e了解更多：\u003ca href=\"/pages/support.html/articles/360006464294-%E5%A6%82%E4%BD%95%E4%BA%A4%E6%98%93-EOS-%E8%B5%84%E6%BA%90-\" target=\"_self\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003e如何交易 EOS 资源？\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":360006465214,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360006465214.json","html_url":"/pages/support.html/articles/360006465214","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":8,"vote_sum":144,"vote_count":1314,"section_id":360006436774,"created_at":"2018-07-03T07:37:12Z","updated_at":"2025-06-11T09:25:43Z","name":"如何创建 Vaulta 账户？","title":"如何创建 Vaulta 账户？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2025-06-11T09:11:02Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":["zh-cn","App 内链文章"],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e🪧 根据 EOS 官方公告，EOS 网络已于新加坡时间 2025 年 5 月 14 日正式更名为 Vaulta，如果你还有 EOS 代币没有升级，请尽快参考此\u003ca href=\"/pages/support.html/articles/47097920243737\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e教程\u003c/a\u003e完成代币升级。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e根据 Vaulta 官方要求，创建 Vaulta 账户时需要支付一笔注册费用，\u003cstrong\u003e目前需要请已有 Vaulta 账户的好友扫码代付。\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01JXF40A4Q7NJC7XVC4BKNYXVE\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e初次下载使用 imToken 的新用户\u003c/strong\u003e\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e初次下载 imToken 后都需要创建「\u003ca href=\"/pages/support.html/articles/28921881978265-%E5%A6%82%E4%BD%95%E5%88%9B%E5%BB%BA%E9%92%B1%E5%8C%85\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e钱包\u003c/a\u003e」，创建钱包时，可以给钱包添加 Vaulta 等在内的多种账户，创建完成后即可在钱包管理中看到「待创建」的 Vaulta 账户。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/47867541573017\" alt=\"如何创建 Vaulta 账户 - 1 - ZH.png\"\u003e再根据以下步骤进行注册：\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击「待创建」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击「注册 Vaulta 账户」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e设置 Vaulta 账户名后点击「注册」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e设置账户名时注意命名规则\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击「注册」后弹出支付二维码\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e让朋友扫码为你支付一定的代币作为费用\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/47867541573401\" alt=\"如何创建 Vaulta 账户 - 2 - ZH.png\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01JXF41F934D19W0NE6V7MS7SJ\" class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e已经「创建钱包」，但钱包中没有 Vaulta 账户的用户\u003c/strong\u003e\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e可以通过以下步骤添加 Vaulta 账户：\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击「我」→「钱包管理」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e选择要添加 Vaulta 账户的钱包\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击「添加账户」，勾选 Vaulta 账户后点击「确认」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击「待创建」进行注册\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e参照上图步骤进行注册\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch2 id=\"h_01JXF41V25KRD3YYMFX1DASVDA\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e需要在钱包中添加多个 Vaulta 账户的用户：\u003c/strong\u003e\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e除了钱包中已有的 Vaulta 账户以外，还可以额外添加 Vaulta 账户。添加方式如下：\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e打开 imToken App 后依次点击「我」-「钱包管理」，选择要添加 Vaulta 账户的钱包，在「钱包设置」页面点击「添加账户」，勾选 Vaulta 账户后点击「确认」完成添加。 \u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e了解更多：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/28921881978265-%E5%A6%82%E4%BD%95%E5%88%9B%E5%BB%BA%E9%92%B1%E5%8C%85\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e如何创建钱包\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/28939711215897-%E4%BB%80%E4%B9%88%E6%98%AF%E8%B4%A6%E6%88%B7\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e什么是账户？\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e"},{"id":4576020363161,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4576020363161.json","html_url":"/pages/support.html/articles/4576020363161","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":9,"vote_sum":-4,"vote_count":20,"section_id":360006436774,"created_at":"2022-03-02T07:05:43Z","updated_at":"2022-07-10T11:43:46Z","name":"导入映射得到的 EOS 私钥，提示「私钥格式不正确」怎么办？","title":"导入映射得到的 EOS 私钥，提示「私钥格式不正确」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-02T07:05:47Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e遇到这个提示，很可能是你备份或输入的私钥有误，请你查正后重新导入。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e温馨提示：正确的 EOS 私钥具有以下特征：\u003c/span\u003e\u003c/p\u003e\n\u003col class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e不包含数字「0」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e不包含大写「O」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e字母区分大小写\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e不包含「i」的大写字母「I」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e不包含「L」的小写字母「l」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e不包含「+」和「/」等特殊符号\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e每个字符之间没有空格，且长度为 51 位\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e是 base58 编码格式，可参考「\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://zh.wikipedia.org/wiki/Base58\" target=\"_self\"\u003e字符表\u003c/a\u003e\u003c/span\u003e」查看正确的私钥字符\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果之前没有保存正确的 EOS 私钥，还可以通过 EOS 官方（EOS 超级节点）提供的工具，进行一次 EOS 私钥重置：\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-underline wysiwyg-color-black\"\u003e\u003ca href=\"https://imtoken.fans/t/topic/965\" target=\"_self\"\u003e🔗 imToken 支持 EOS 创世私钥恢复功能\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如该工具无法使用，请直接联系 EOS 官方：[email protected]\u003c/span\u003e\u003c/p\u003e"},{"id":4575810256025,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4575810256025.json","html_url":"/pages/support.html/articles/4575810256025","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":10,"vote_sum":7,"vote_count":39,"section_id":360006436774,"created_at":"2022-03-02T06:56:11Z","updated_at":"2022-06-29T19:43:39Z","name":"导入映射得到的 EOS 私钥，提示「EOS 账户名不存在」怎么办？","title":"导入映射得到的 EOS 私钥，提示「EOS 账户名不存在」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-02T06:56:19Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e提示「EOS 账户名不存在」，说明该 EOS 私钥在主网上没有对应的账户。\u003c/p\u003e\n\u003cp\u003e由于 EOS 可以多次映射，每次映射都会生成一个新的 EOS 私钥，但只有最后一次映射生成的 EOS 私钥，才能正常使用。举个例子：你进行了三次映射，就有三个私钥，如果导入前两次的 EOS 私钥，就会提示「EOS账户名不存在」。\u003c/p\u003e\n\u003cp\u003e请仔细检查自己是否还有其它 EOS 私钥。如果之前没有保存正确的 EOS 私钥，还可以通过 EOS 官方（EOS 超级节点）提供的工具，进行一次 EOS 私钥重置：\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://imtoken.fans/t/topic/965\" target=\"_self\"\u003e🔗 imToken 支持 EOS 创世私钥恢复功能\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e如该工具无法使用，请直接联系 EOS 官方：[email protected]\u003c/p\u003e"},{"id":4577419449625,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4577419449625.json","html_url":"/pages/support.html/articles/4577419449625","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":11,"vote_sum":8,"vote_count":18,"section_id":360006436774,"created_at":"2022-03-02T08:22:19Z","updated_at":"2025-06-11T09:39:00Z","name":"Vaulta 钱包转账提示「CPU 不足」怎么办？","title":"Vaulta 钱包转账提示「CPU 不足」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2025-06-11T09:39:00Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在 Vaulta 网络中进行转账等交易需要 CPU 资源。当出现「CPU 不足」提示时，你可以通过以下步骤获取：\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. 切换至 Vaulta 账户，点击功能区的「CPU 租赁」按钮。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e2. 访问 \u003ca href=\"https://unicove.com/vaulta/resources/powerup\"\u003eUnicove\u003c/a\u003e 并连接钱包。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e3. 在 CPU／NET 输入框填入所需资源，例如 10 ms CPU 与 200 kb NET，然后点击「以 ～A 租赁」确认发送租赁交易。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e4. 待交易完成后，返回账户首页即可进行转账操作。所租资源的有效期为 24 小时。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注：若需进行多次转账或质押等其它操作，请适当提高租赁数量，以免资源不足。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e了解更多：\u003ca href=\"/pages/support.html/articles/360006464294\"\u003e如何获取 Vaulta 资源？\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":4577033800601,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4577033800601.json","html_url":"/pages/support.html/articles/4577033800601","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":12,"vote_sum":13,"vote_count":17,"section_id":360006436774,"created_at":"2022-03-02T07:58:01Z","updated_at":"2025-06-11T09:49:37Z","name":"注册 Vaulta 账户为什么需要付费？","title":"注册 Vaulta 账户为什么需要付费？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2025-06-11T09:47:56Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eVaulta 官方采用账户体系，并使用资源抵押模型（RAM、CPU 和 NET）。因此，在创建新账户的时候需要花费 EOS，花费的 EOS 会被自动用于为账户配置所需的初始资源。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"background-color: #ffffff;\"\u003e你可以生成注册二维码，邀请其他已有 Vaulta 账户的用户扫描二维码，协助支付资源费用，具体操作方法见教程：\u003c/span\u003e\u003ca href=\"/pages/support.html/articles/360006465214\"\u003e\u003cspan style=\"color: #1155cc; background-color: #ffffff;\"\u003e如何创建 Vaulta 账户\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e请注意，注册费用由 Vaulta 官方收取，用于账户的资源抵押， imToken 不从中收取任何费用。\u003c/span\u003e\u003c/p\u003e"},{"id":4576590542873,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4576590542873.json","html_url":"/pages/support.html/articles/4576590542873","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":13,"vote_sum":3,"vote_count":15,"section_id":360006436774,"created_at":"2022-03-02T07:33:46Z","updated_at":"2022-06-17T07:50:26Z","name":"EOS 账户注册失败怎么办？","title":"EOS 账户注册失败怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-02T07:47:42Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e若你通过支付 ETH 注册 EOS 账户失败了，可能是 ETH 交易失败导致的。请你重新注册，注册时确保 ETH 钱包中 ETH 余额充足。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注意：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注册失败不会扣除你用于创建 EOS 账户支付的 ETH，但是会扣除你用于发起 ETH 交易支付的矿工费。\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e矿工费由以太坊网络收取，imToken 不从中收取任何费用。\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e"}]}],"locale":"zh-CN","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36"}},"page":"/pages/faq.html","query":{"faq":[{"id":360006436234,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/sections/360006436234.json","html_url":"/pages/support.html/sections/360006436234","category_id":360002220313,"position":0,"sorting":"manual","created_at":"2019-12-04T08:21:35Z","updated_at":"2025-02-10T04:25:29Z","name":"热点问题","description":"","locale":"zh-cn","source_locale":"zh-cn","outdated":false,"parent_section_id":null,"theme_template":"section_page","articles":[{"id":360006310654,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360006310654.json","html_url":"/pages/support.html/articles/360006310654","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-460,"vote_count":1168,"section_id":360006436234,"created_at":"2018-06-28T08:23:02Z","updated_at":"2024-12-25T02:29:33Z","name":"转账成功但对方没收到怎么办？","title":"转账成功但对方没收到怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-12-02T04:12:04Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e请按下表选择解决办法\u003c/span\u003e\u003c/p\u003e\n\u003ctable style=\"border-collapse: collapse; width: 100%; height: 141px;\" border=\"1\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 31px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 25%; height: 31px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e转账类型\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 25%; height: 31px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e到帐时间\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 25%; height: 31px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e常见原因\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 25%; height: 31px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e解决办法\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd style=\"width: 25%; height: 44px;\" rowspan=\"2\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e向 imToken 钱包转账\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 44px;\" rowspan=\"2\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e即时到账\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e收款地址填写错误\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e联系收币方转回\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e收币方网络不稳定\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e联系对方刷新资产页\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e转账到其他钱包\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e钱包类型不同，到帐时间差异较大\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e/\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e联系对应钱包客服处理\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd style=\"width: 25%; height: 44px;\" rowspan=\"2\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e转账到交易所\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 44px;\" rowspan=\"2\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e通过审核后才会更新账户余额\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e未审核完毕\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e联系交易所客服尽快审核处理\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e未转到对应币种的充值地址\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e不同交易所处理方式不同，需联系交易所客服\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-underline wysiwyg-color-black\"\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e关键词：「成功」，「未收到」，「没收到」、「转错」、「交易所」\u003c/span\u003e\u003c/em\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":360003122973,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360003122973.json","html_url":"/pages/support.html/articles/360003122973","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":92,"vote_count":1756,"section_id":360006436234,"created_at":"2018-04-14T02:01:33Z","updated_at":"2024-12-25T02:29:33Z","name":"导入助记词，提示不正确或无效怎么办？","title":"导入助记词，提示不正确或无效怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-02-18T07:17:10Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e请对照钱包的提示选择解决办法\u003c/p\u003e\n\u003ch3 class=\"wysiwyg-text-align-justify\"\u003e提示：无效助记词\u003c/h3\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e说明你导入的助记词中有单词并不在 \u003ca href=\"https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt\" target=\"_self\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eBIP39\u003c/span\u003e\u003c/a\u003e 词库，请根据软件提示检查一下，将错误的单词改正，不断尝试直到导入成功。\u003c/p\u003e\n\u003ch3 class=\"wysiwyg-text-align-justify\"\u003e提示：助记词长度不正确\u003c/h3\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e说明你输入的助记词数量不对，一个助记词通常是 12 个单词。请检查一下是否遗漏或输入了多余的单词，请在查正后重新导入。\u003c/p\u003e\n\u003ch3 class=\"wysiwyg-text-align-justify\"\u003e提示：助记词校验位不正确\u003c/h3\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e助记词的第 12 个单词是它的校验位，该单词由前 11 个单词推导生成，起到验证的作用。一般以下三种情况会出现「校验位不正确」的提示：\u003c/p\u003e\n\u003col class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli\u003e前 11 个单词顺序有误，前 11 个单词中的某一个单词不在 \u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt\" target=\"_self\"\u003eBIP39\u003c/a\u003e\u003c/span\u003e 词库中；\u003c/li\u003e\n\u003cli\u003e前 11 个单词中，某一个单词被改成了 \u003ca href=\"https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt\" target=\"_self\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eBIP39\u003c/span\u003e\u003c/a\u003e 词库里的另外单词；\u003c/li\u003e\n\u003cli\u003e前 11 个单词都是对的，但第 12 个单词不在 \u003ca href=\"https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt\" target=\"_self\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eBIP39\u003c/span\u003e\u003c/a\u003e 词库中。\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e以上三种情况均是由于你在起初备份助记词时记录错误导致的，建议你查找正确的助记词（正确的 BIP39 单词与正确的单词顺序）。\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e另外，如果你有保存私钥，也可以使用私钥来恢复钱包。\u003c/p\u003e"},{"id":19967535751065,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/19967535751065.json","html_url":"/pages/support.html/articles/19967535751065","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":2,"vote_sum":74,"vote_count":136,"section_id":360006436234,"created_at":"2023-06-25T01:14:41Z","updated_at":"2024-12-25T02:29:33Z","name":"如何在 imToken 获得以太坊测试币？","title":"如何在 imToken 获得以太坊测试币？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-04-16T08:54:49Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003ch2 id=\"h_01HQ9QT6J46JRHMZSD8317ZQ3A\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSepolia 简介\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003ca href=\"https://www.alchemy.com/dapps/sepolia\"\u003e\u003cspan style=\"color: #1155cc;\"\u003eSepolia\u003c/span\u003e\u003c/a\u003e \u003cspan style=\"background-color: #ffffff;\"\u003e是一个稳定的以太坊测试网\u003c/span\u003e，允许开发者在部署代码到以太坊主网之前进行区块链开发测试。\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9QT6J4MAXZQJCSJQB515JZ\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e切换网络至 Sepolia 测试网\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e打开 ETH 钱包，点击左上角 Logo 进入账户切换页面，然后点击右上角\u003cspan style=\"background-color: #ffffff;\"\u003e「管理」，\u003c/span\u003e选择\u003cspan style=\"background-color: #ffffff;\"\u003e「添加账户」，下滑到底部「展开测试网」找到「\u003c/span\u003eEthereum Sepolia Testnet\u003cspan style=\"background-color: #ffffff;\"\u003e」添加即可。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan style=\"background-color: #ffffff;\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/31276303882777\" width=\"1600\" height=\"1000\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9QT6J4T83R3CSRA2CZSYYD\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如何获得测试币\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003ch3 id=\"h_01HQ9QT6J4B7D4G0QX4CJPJBMV\"\u003e\u003cspan style=\"color: #434343;\"\u003e购买测试币\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e准备工作：\u003cspan style=\"background-color: #ffffff;\"\u003e在 ETH 钱包中准备充足的 ETH 作为购买费用\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. 在 imToken 的\u003cspan style=\"background-color: #ffffff;\"\u003e「\u003c/span\u003e浏览\u003cspan style=\"background-color: #ffffff;\"\u003e」\u003c/span\u003e页面输入\u003cspan style=\"background-color: #ffffff;\"\u003e「\u003c/span\u003e\u003ca href=\"https://testnetbridge.com/\"\u003e\u003cspan style=\"color: #1155cc;\"\u003ehttps://testnetbridge.com\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"background-color: #ffffff;\"\u003e」并\u003c/span\u003e进入 TestNet Bridge（一款用于跨链兑换 Sepolia 测试币的网页）\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e2. 在页面底部点击\u003cspan style=\"background-color: #ffffff;\"\u003e「\u003c/span\u003eCONNECT\u003cspan style=\"background-color: #ffffff;\"\u003e」并选择「\u003c/span\u003eimToken\u003cspan style=\"background-color: #ffffff;\"\u003e」连接钱包\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"background-color: #ffffff;\"\u003e3. 选择支付网络并输入购买数量，点击「TRANSFER」发起交易，然后耐心等待测试币到账即可\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"background-color: #ffffff;\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/31276341851801\" width=\"1600\" height=\"1000\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01HQ9QT6J5CGH14JM9YTDYWRZY\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"color: #434343;\"\u003e领取免费测试币\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e你可以在以下网站领取少量的免费测试币：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"color: #1155cc;\"\u003ehttps://www.alchemy.com/faucets/ethereum-sepolia\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://www.infura.io/faucet/sepolia\"\u003e\u003cspan style=\"color: #1155cc;\"\u003ehttps://www.infura.io/faucet/sepolia\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://sepolia-faucet.pk910.de/\"\u003e\u003cspan style=\"color: #1155cc;\"\u003ehttps://sepolia-faucet.pk910.de/\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"h_01HQ9QT6J58WYMGBX1BGDY1E6V\"\u003e\u003cstrong\u003e写在最后\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"background-color: #ffffff;\"\u003e以太坊测试网络主要是提供给开发人员进行相关测试使用，测试网络的 ETH 与以太坊主网的 ETH 价值不可相提并论，任何打着「测试币会升级成主网币」的旗号售卖测试币的都是骗局。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"background-color: #ffffff;\"\u003e如果你遇到任何问题，可以通过电子邮件 \u003c/span\u003e\u003ca href=\"mailto:[email protected]\"\u003e\u003cspan style=\"color: #1155cc; background-color: #ffffff;\"\[email protected]\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"background-color: #ffffff;\"\u003e 咨询我们。\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #999999; background-color: #ffffff;\"\u003e风险提示：本文内容均不构成任何形式的投资意见或建议。imToken 对本文所提及的第三方服务和产品不做任何保证和承诺，亦不承担任何责任。数字代币投资有风险，请谨慎评估该等投资风险，咨询相关专业人士后自行作出决定。\u003c/span\u003e\u003c/p\u003e"},{"id":4560640264345,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4560640264345.json","html_url":"/pages/support.html/articles/4560640264345","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":-3,"vote_count":67,"section_id":360006436234,"created_at":"2022-03-01T06:41:40Z","updated_at":"2025-02-10T04:25:29Z","name":"从交易所提币到钱包，提示「地址无效」怎么办？","title":"从交易所提币到钱包，提示「地址无效」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2025-02-10T04:21:16Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果交易所提示「地址无效」，说明你输入的「钱包地址格式」和你选择的「提币网络」不匹配。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在从交易所提取代币前，需先了解 imToken 是否支持管理的区块链网络。如果你使用了 imToken 不支持的区块链网络，会发生交易所显示提币成功，但钱包内代币不显示的问题。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在下面的表格中，我们列出了 imToken 支持的账户类型和对应的提币网络，供你参考。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003eimToken 内公链钱包对应的提币网络可查看下表\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cdiv\u003e\n\u003ctable style=\"border-collapse: collapse; width: 87.7143%; height: 330px;\" border=\"1\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e账户类型\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e提币网络\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eETH 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eERC20、ERC721、ERC1155\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBTC 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBitcoin\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eATOM 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCosmos\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTRX 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTRC10、TRC20\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCKB 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eNervos\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBCH 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBitcoin Cash\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eLTC 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eLitecoin\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eKSM 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eKusama\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDOT 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePolkadot\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFIL 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFilecoin\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eXTZ 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTezos\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eEOS 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eEOS\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDoge 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDogechain\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 42.9967%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOsmosis 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.7176%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOsmosis\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003c/div\u003e\n\u003cdiv\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/div\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003eimToken 内 Layer2 钱包对应的提币网络可查看下表\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cdiv\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/div\u003e\n\u003cdiv\u003e\n\u003ctable style=\"border-collapse: collapse; width: 87.8572%; height: 330px;\" border=\"1\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e账户类型\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e提币网络\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eArbitrum 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eArbitrum One\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOptimism 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOptimism\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ezkSync Era 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ezkSync Era\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBase 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBase\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eScroll 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eScroll\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eLinea 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eLinea\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eArbitrum Nova 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eArbitrum Nova\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePolygon zkEVM 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePolygon zkEVM\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBlast 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBlast\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTaiko 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTaiko\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ezkLink Nova 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ezkLink Nova\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eManta Pacific 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eManta Pacific\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMint 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMint\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.7143%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eVizing 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.0681%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eVizing\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\n\u003c/div\u003e\n\u003cdiv\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/div\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003eimToken 内 EVM 兼容链钱包对应的的提币网络可查看下表\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cdiv\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/div\u003e\n\u003cdiv\u003e\n\u003ctable style=\"border-collapse: collapse; width: 88%; height: 418px;\" border=\"1\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e账户类型\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e提币网络\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBSC 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBNB Smart Chain(BEP20)\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePolygon 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePolygon\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOKX Chain 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOKX Chain \u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAvalanche 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAvalanche C-Chain\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMantle 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMantle \u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBitlayer 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBitlayer\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eConflux eSpace 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eConflux eSpace\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMerlin 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMerlin \u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eX Layer 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eX Layer\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFantom 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFantom\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMetis Andromeda 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMetis Andromeda\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePlatON 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePlatON \u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eopBNB 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eopBNB\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGnosis Chain 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGnosis Chain\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eKaia 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eKaia\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCelo 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCelo \u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCronos 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCronos \u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 22px;\"\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAurora 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%; height: 22px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAurora \u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eHarmony 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eHarmony\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 44.1039%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSmartBCH 账户\u003c/span\u003e\u003c/td\u003e\n\u003ctd class=\"wysiwyg-text-align-center\" style=\"width: 43.8961%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSmartBCH \u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"color: #0d0d0d; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ' Segoe UI' , Roboto, Ubuntu, Cantarell, ' Noto Sans' , sans-serif, ' Helvetica Neue' , Arial, ' Apple Color Emoji' , ' Segoe UI Emoji' , ' Segoe UI Symbol' , ' Noto Color Emoji' font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\"\u003e免责声明： 代币交易服务由第三方提供，文章不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e\n\u003c/div\u003e"},{"id":360004396434,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360004396434.json","html_url":"/pages/support.html/articles/360004396434","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":6,"vote_sum":-10,"vote_count":144,"section_id":360006436234,"created_at":"2018-05-17T07:41:55Z","updated_at":"2024-12-25T02:29:33Z","name":"为什么有些代币没有价格？","title":"为什么有些代币没有价格？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-12-02T03:13:55Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 目前的价格数据由 CoinGecko、CoinMarketCap 等多家数字资产信息数据平台提供。若你所持有的代币未在 imToken 中显示价格，这可能是因为该代币尚未被这些平台收录，或者其市场排名在 5000 名之后。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注：代币不显示价格并不会影响你管理资产，你仍可以正常发起转账。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-underline wysiwyg-color-black\"\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e关键词：「价格」、「多少钱」\u003c/span\u003e\u003c/em\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":115002091853,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/115002091853.json","html_url":"/pages/support.html/articles/115002091853","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":7,"vote_sum":-194,"vote_count":1014,"section_id":360006436234,"created_at":"2017-09-16T08:12:04Z","updated_at":"2024-12-25T02:29:33Z","name":"钱包被盗怎么办？","title":"钱包被盗怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-21T10:23:04Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":["recommend"],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 是一款区块链钱包，有严格的安全审计和风控措施保障用户代币安全。作为一款去中心化钱包，imToken 不保管用户敏感信息，用户私钥自持，拥有对代币的绝对控制权。私钥自持也意味着用户需要有良好的安全意识和习惯。如果发生了非你本人操作的转账时，说明你的私钥可能泄露。此时请保持冷静，按照以下步骤进行应对。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ5JX61VSWKVTJC6WRPRRFP3\"\u003e\n\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e第一步：转移钱包内剩余代币\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\n\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 是一个去中心化钱包，它不像普通银行，无法对你或盗币者的钱包账户进行冻结。因此当你发现代币被盗后，请检查你在 imToken 的所有钱包地址中是否还有未被转走的代币。如有，请立刻将剩余代币转移至安全的钱包地址或交易所账户。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ5JX61V8CC62R67V20FCJHT\"\u003e\n\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e第二步：排查原因，搜集可疑线索\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\n\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e代币被盗的原因主要分为两种：\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e助记词、私钥或 Keystore 泄露\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e无意中授予骗子转走代币的权限\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e请注意，发生以上两种情况时，盗币者无需获取你的钱包密码，即可转走你钱包内的代币。\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01HQ5JX61VT2DD35TBNJZQ5PNZ\"\u003e\n\u003cspan class=\"wysiwyg-color-black\"\u003e原因一：助记词、私钥或 Keystore 泄露\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\n\u003c/h3\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e使用 imToken 创建钱包时，会看到一则提醒：获得助记词等于拥有钱包代币所有权。这意味着，一旦你的助记词发生泄露，他人就可以转走你的代币。\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/6898433572889\" alt=\"image2.png\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e导致泄露的常见原因有：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e曾经在假冒网站、非官方渠道下载安装过假的 imToken 钱包 App；\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e抄写在本子上的助记词、私钥被身边人看到了；\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e把助记词、私钥截图 / 拍照保存在手机相册里；\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e把助记词、私钥保存在微信收藏、备忘录、邮箱、电脑文件夹、网盘、U 盘中或使用邮件、聊天工具传输助记词、私钥；\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在第三方网站或其他软件中输入了助记词、私钥；\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e将第三方风险钱包生成的助记词 / 私钥导入 imToken；\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e将 imToken 生成的助记词 / 私钥导入第三方风险钱包；\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e复制粘贴过助记词 / 私钥等。\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e为什么钱包密码没有泄露，他人也可以转走你的代币？\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 是一个去中心化钱包，可用于管理助记词、私钥和 Keystore 等密钥信息，但并不存储你的代币。你的代币是存于区块链上，而非 imToken 内，你在钱包里看到的代币数量，是 imToken 从区块链上拉取的数据。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在区块链上，助记词代表着代币所有权。一旦他人获取了你的助记词，就可以在其他设备上导入并设置不同的密码，盗走你的代币，这是区块链的「特点」之一。区块链技术确保了用户对其代币拥有绝对控制权，同时也意味着用户需要独自承担保护代币安全的责任。\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01HQ5JX61VY6DYYGFYQSRXN5YW\"\u003e\n\u003cspan class=\"wysiwyg-color-black\"\u003e原因二：无意中授予骗子转走代币的权限\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\n\u003c/h3\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e骗子常通过诱导用户使用 imToken 的浏览页访问第三方风险网站从而骗取代币授权，相当于你给第三方开通了「亲密付」，他人不用经过你的允许，就能转走你的代币。为了增强钱包安全性， imToken 最新版在授权过程中做出了风险提示👇。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/6898386317081\" alt=\"image3.png\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e若你授权给了恶意第三方，即授予了骗子转走你资产的权限，对方在不知晓你助记词的情况下，也能盗走你的资产。骗取授权的常见方式有：空投代币、资金盘、假客服和二维码收款。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e空投代币\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e骗子在波场（TRON）链上空投代币至你的地址，代币信息中包含「空投币兑换等量 TRX」等虚假内容，诱导你进入第三方网站进行兑换，从而骗取转账权限。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e资金盘\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e假借「挖矿」、「稳定收益」等名义诱导你参与所谓的「投资」，并宣称与行业内知名公司达成了合成。当你被高额收益吸引，点击他发送给你的链接参与其中时，则授予了骗子转账权限。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注意：imToken 里的 DApp 浏览器是一个开放的入口，可以从 imToken 打开某项目网站，并不代表 imToken 和这些项目有合作关系，或者有信用背书。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e假客服\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在微信、Telegram 等第三方渠道冒充 imToken 客服让你参与活动，从而骗取转账权限。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e二维码收款\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e骗子以 OTC 交易为由，给你发送一个链接或假冒钱包收款的二维码，你扫码后会进入假冒的转账页。一旦在该页面点击「确认」，则授予了骗子转账权限。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e若你想查询钱包的授权情况并取消危险的授权，可查看这篇文章：\u003ca href=\"/pages/support.html/articles/900006746566\" target=\"_self\"\u003e安全提醒｜请警惕代币授权骗局\u003c/a\u003e。\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ5JX61V0PSMFQETEMTBTMA6\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e第三步：报警立案，寻求警方帮助\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e前往你所在地的派出所、公安局报警立案。因为区块链的转账无法被撤销、冻结，所以只能由警方找出盗币人，才有机会追回损失。如警方有任何问题，可以通过发送邮件至 [email protected] 联系我们。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ5JX61VRF0R8QZVE4J7T446\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e常见问题\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. 中国大陆警方不予以立案怎么办？\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e数字货币盗窃是一类新型犯罪案件，中国大陆已经有警方处理过这类案件。在报案时，可以将相关案件报道提供给警方。\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://mp.weixin.qq.com/s/Gz6d2F3z2KptxW4kGHu5eA\" target=\"_self\" rel=\"undefined\"\u003e被强行转走的18.88个比特币 | 现场直击\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://mp.weixin.qq.com/s/peZCwnPhRISTFbPiMvQKDw\" target=\"_self\" rel=\"undefined\"\u003e最新案例｜深圳法院：盗窃以太坊，构成盗窃罪\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://mp.weixin.qq.com/s/CLqXuY0V3avUx4ELzriBjw\" target=\"_self\" rel=\"undefined\"\u003e朱某某等入侵「虚拟货币交易所」盗取 18.86 个比特币，被判刑\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://mp.weixin.qq.com/s/f9yd150t9RJQXsKZ3MVCOQ\" target=\"_self\" rel=\"undefined\"\u003e广州侦破一特大盗窃网络虚拟货币团伙案 缴获现金400万元\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\n\u003ca href=\"https://www.toutiao.com/i6847367386232783373/?tt_from=weixin\u0026amp;utm_campaign=client_share\u0026amp;wxshare_count=8\u0026amp;from=timeline\u0026amp;timestamp=1594277331\u0026amp;app=news_article\u0026amp;utm_source=weixin\u0026amp;isappinstalled=0\u0026amp;utm_medium=toutiao_ios\u0026amp;use_new_style=1\u0026amp;req_id=2020070914485101013107516627511051\u0026amp;group_id=6847367386232783373\" target=\"_self\" rel=\"undefined\"\u003e开法拉利？住别墅？温州警方摧毁特大涉区块链“智能合约”技术犯罪团伙\u003c/a\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e2. 如何检查自己下载的是否为正版 imToken App？\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e校对安装包的 SHA256 值与 imToken 官方提供的 SHA256 值是否一致，如果一致则说明你下载的是正版 imToken。校对教程：\u003ca href=\"/pages/support.html/articles/4405264410393\" target=\"_self\"\u003e近期诈骗频发，警惕假官网和假应用！\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ5JX61V8GS3SPRV9TP5BGZF\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如何安全保管代币?\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e下载时认准 imToken 官网 \u003ca href=\"https://token.im\" target=\"_self\"\u003ehttps://token.im\u003c/a\u003e，确保自己使用的是正版 imToken\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e尽量采用物理介质备份助记词，比如手抄在一张纸上，或者使用\u003ca href=\"https://support.imkey.im/hc/zh-cn/articles/360019738773-%E4%BB%80%E4%B9%88%E6%98%AF%E5%8A%A9%E8%AE%B0%E8%AF%8D%E5%AF%86%E7%9B%92-\" target=\"_self\"\u003e imKey 助记词密盒\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e了解有关数字代币的常见骗局，提高警惕性\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e了解更多：\u003ca href=\"/pages/support.html/articles/900000043823\" target=\"_self\"\u003e如何确保资产安全？\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":12965082800153,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/12965082800153.json","html_url":"/pages/support.html/articles/12965082800153","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":8,"vote_sum":5,"vote_count":11,"section_id":360006436234,"created_at":"2022-11-29T03:00:23Z","updated_at":"2024-12-25T02:29:33Z","name":"imToken 常见问题系列（一）","title":"imToken 常见问题系列（一）","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-23T00:46:55Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003ch2 id=\"h_01HQ9PD5FMMYCJ04DAQ2V0PPVK\" class=\"wysiwyg-text-align-left\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. imToken 是一款钱包吗？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 是一款非托管数字钱包，帮助用户管理比特币、以太坊等主流公链和 Arbitrum、Optimism 等 Layer2 网络上的代币和 NFT 等数字资产，同时支持去中心化币币兑换功能与开放的 DApp 浏览器。此外，你可以通过访问\u003ca href=\"https://token.im/\"\u003e imToken 官网\u003c/a\u003e了解更多关于 imToken 的信息。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9PD5FMKPQFQV914T0FXCGW\" class=\"wysiwyg-text-align-left\"\u003e\u003cstrong\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e2. imToken 是一款冷钱包吗？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 是一款软件钱包。如果你在隔绝网络的情况下使用 imToken，imToken 是一款冷钱包；如果你在联网的情况下使用 imToken，imToken 是一款热钱包。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e另外，如果你对安全有更高的需求，推荐你使用 imToken 投资孵化的专业硬件钱包——\u003ca href=\"http://imkey.im\"\u003e imKey\u003c/a\u003e。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9PD5FM2KAZ9FX1J6NVXZ87\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e3. imToken 是一个好钱包吗？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 是一款好钱包。自 2016 年成立以来，imToken 已为全球 150 余个国家和地区的 1400 万用户提供了安全可信赖的数字资产管理服务，帮助用户管理加密数字世界的资产、身份和数据。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在安全方面，imToken 自 2016 年创立以来，安全 0 事故；在功能方面，imToken 支持管理比特币、以太坊等主流公链和 Arbitrum、Optimism 等 Layer2 网络上的代币和 NFT 等数字资产，同时支持去中心化币币兑换功能与开放的 DApp 浏览器；在易用方面，imToken 2021 年全年转账成功率 97.77 %，高于以太坊全网平均水平 96.52 %......\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9PD5FMYKCPA3T99HZF5ZPK\" class=\"wysiwyg-text-align-left\"\u003e\u003cstrong\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e4. imToken 总部在哪里？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 总部位于新加坡，目前已在全球 3 个国家和地区设立办公场所。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9PD5FM4DRMD7MX5RJF39C6\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e5. imToken 是什么时候成立的？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 成立于 2016 年。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9PD5FMFS53Q9ETXQ3PF04J\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e6. imToken 的创始人是谁？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 在 2016 年由何斌（imToken 创始人 \u0026amp; CEO）等共同创立。\u003c/span\u003e\u003cbr\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9PD5FM9S67N1JXETF91WKB\" class=\"wysiwyg-text-align-left\"\u003e\u003cstrong\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e7\u003c/span\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e. imToken 钱包的所有者是谁？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 是由何斌（imToken 创始人 \u0026amp; CEO）等人在 2016 年共同创立的一款去中心化钱包。imToken 用户私钥自持，对钱包有完全掌控权。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9PD5FMY5Q2ZZJ9HPZ0CAXS\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e8. 我可以使用 imToken 做什么？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：目前，imToken 支持管理比特币、以太坊等主流公链和 Arbitrum、Optimism 等 Layer2 网络上的代币和 NFT 等数字资产，同时支持去中心化币币兑换功能与开放的 DApp 浏览器。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9PD5FMHZVZFSD1HTKF2EHJ\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e9. 什么是 imToken？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 是一款非托管数字钱包，你可以访问 \u003ca href=\"https://token.im/\"\u003eimToken 官网\u003c/a\u003e后下载使用。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e免责声明： 交易所等服务由第三方提供，文章不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e"},{"id":13019056977561,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/13019056977561.json","html_url":"/pages/support.html/articles/13019056977561","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":9,"vote_sum":3,"vote_count":9,"section_id":360006436234,"created_at":"2022-11-30T10:32:56Z","updated_at":"2024-12-25T02:29:33Z","name":"imToken 常见问题系列（二）","title":"imToken 常见问题系列（二）","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-12-01T06:19:05Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003ch2\u003e\u003cstrong\u003e1. imToken 是合法的吗？\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e答：i\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003emToken 在 2018 年落地新加坡，面向全球提供数字资产管理工具。作为一家国际化的公司，imToken 一直\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e站在保护用户的角度，\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e遵循\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e不同属地的监管要求，合法地为用户提供技术支持和服务。\u003c/span\u003e\u003c/p\u003e\n\u003ch2\u003e\u003cstrong\u003e2. 如何验证我下载的 imToken 是真的？\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e答：下载 imToken 的官方渠道有以下 3 种：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003e直接访问 imToken 官网 \u003c/span\u003e\u003ca href=\"https://token.im\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ehttps://token.im\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e 进行下载\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003e发送标题为「\u003c/span\u003e\u003cstrong\u003e下载\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e」的邮件至官方邮箱 \u003c/span\u003e\u003ca href=\"mailto:[email protected]\"\u003e\u003cspan style=\"font-weight: 400;\"\[email protected]\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e 获取 imToken 应用进行下载\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e从 App Store 或者 Google Play 应用商店搜索 「imToken」，并认准开发者为 IMTOKEN PTE.LTD. 开发的 App 进行下载\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果你是通过这三种方式进行的下载，那么你所下载的 imToken 就是真的。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果你是通过非官方渠道\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e，如朋友发送的链接、第三方网站等方式\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e获得了 imToken 应用安装包，在安装前请通过校对安装包的 SHA256 值和 imToken 官方提供的 SHA256 值是否一致，来判断你所下载的 imToken 是否真的。\u003c/span\u003e\u003ca href=\"/pages/support.html/articles/4405256632601\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e点此查看安装包校对教程\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e。\u003c/span\u003e\u003c/p\u003e\n\u003ch2\u003e\u003cstrong\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e3. imToken 是安全的吗？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e答：imToken 非常安全，作为非托管钱包，imToken 钱包的私钥由用户自己保管。 除了用户之外，没有人可以转移他们的资产。imToken 还开发了行业领先的安全风控系统，会主动识别并标记诈骗代币和风险 DApp，降低用户被骗的风险。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e2018 年 10 月，imToken 核心代码开源，并由慢雾和派盾等知名安全公司进行了第三方审计。为了给用户提供最高级别的安全防护，imToken 集成了专业硬件钱包 imKey，避免用户资产遭到网络攻击。\u003c/span\u003e\u003c/p\u003e\n\u003ch2\u003e\u003cstrong\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e4. imToken 是去中心化的吗？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e答：imToken 是一款去中心化\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e钱包，始终坚持用户自主管理私钥原则\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e，为用户提供安全可靠的产品和服务 。\u003c/span\u003e\u003c/p\u003e"},{"id":13189736093081,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/13189736093081.json","html_url":"/pages/support.html/articles/13189736093081","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":10,"vote_sum":13,"vote_count":33,"section_id":360006436234,"created_at":"2022-12-05T17:56:30Z","updated_at":"2024-12-25T02:29:33Z","name":"imToken 常见问题系列（三）","title":"imToken 常见问题系列（三）","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-09-26T10:18:26Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003ch2 id=\"h_01HQ9NRSZT5B2HFTV82EZ5W2G0\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. 如何把代币从 imToken 转入我的银行账户？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e答：imToken \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e不提供出金服务\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e，你无法把代币直接转入你的银行账户。如果你有出金需求的话，可以将代币从 imToken 转账到交易所或其他提供出金服务的平台，并咨询其客服如何完成出金的操作。 \u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9NRSZTWWB1AD1Z6QHPDC0V\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e2.如何把我的代币从 imToken 转入币安交易所？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e答：你可以按照以下步骤操作，这里以把 USDT 从 ETH 钱包转入币安交易所为例。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e1. 进入币安交易所，依次点击「资产」-「充值」-「USDT」，选择网络为「ERC20」，点击复制 USDT 充值地址。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e2. 打开 ETH 钱包，在\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e代币\u003c/span\u003e\u003c/span\u003e页点击「转账」，在弹窗界面中选择「USDT」，粘贴币安的充值地址，输入提币金额，点击「下一步」，支付矿工费后即可完成转账。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9NRSZTPAWC9046440M214K\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e3. 如何在 imToken 中获取代币？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e答：imToken 钱包常见获取代币的方式有两种：购买代币、交易所提币、跨链桥转账和其它钱包转入。\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e下面以 imToken 内的 ETH 钱包为例，逐一说明如何通过这四种方式获取代币。\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01J8PW6AYXDHG4FHJSKZ5TKFKN\"\u003e\u003cfont color=\"#000000\"\u003e购买代币\u003c/font\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 已集成 OpenC 和 MoonPay 第三方法币入金服务。你可以通过 Apple Pay、Google Pay、Visa 等支付方式直接购买 imToken 支持的主链和网络上的热门数字资产，包括 BTC、ETH、USDT、TRX、BCH、LTC 等。无需通过交易所，在 imToken 内点击「购买」即可一站式完成代币购买。\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01HQ9NRSZT1A31WQQX2C52XQ3K\"\u003e\u003cstrong\u003e\u003cfont color=\"#000000\"\u003e交易所提币\u003c/font\u003e\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. 复制 imToken 内 ETH 钱包地址。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e2. 在交易所选择提现代币，在提币页中设置提现数量和网络（ETH 或 ERC20）并粘贴该地址。然后点击「提交」确认提币。\u003c/span\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01J8PW99RQJ9WZD3GTD1BDD3KR\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e跨链桥转账\u003c/strong\u003e\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e你可以通过官方或第三方跨链桥将 Arbitrum 和 Optimism 等网络的资产转入以太坊钱包。\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01J8PWBFPKKBRP0NCSY98XVYCH\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e其它钱包转入\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e你可以直接将你在其他区块链钱包中的资产转入 imToken，高效管理资产。\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9NRSZTF94S9B1WXBHC41FS\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e4. 如何在 imToken 上兑换？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e答：\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003eimToken 不提供相关服务，但你可以使用第三方应用，比如 Tokenlon 进行兑换。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e你可以打开 imToken 并点击「市场」，进入由 Tokenlon 提供的「闪兑」页面。Tokenlon 目前提供在 Ethereum、Arbitrum、Polygon、Base、BSC、Optimism 以及 zkSync Era 网络上的币币兑换服务。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果你想询问 Tokenlon 的相关问题，可以发送邮件到 \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003ca href=\"mailto:[email protected]\"\[email protected]\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e，会有 Tokenlon 的工作人员会为你解答。\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9NRSZTV8651NWXQA3TANHR\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e5. 如何恢复我的 imToken 钱包？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e答：\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e请根据你的钱包备份情况导入助记词、私钥或 Keystore 恢复你的钱包。\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/360002074233-%E4%BB%80%E4%B9%88%E6%98%AF%E5%8A%A9%E8%AE%B0%E8%AF%8D%E4%BB%A5%E5%8F%8A%E5%A6%82%E4%BD%95%E9%80%9A%E8%BF%87%E5%AF%BC%E5%85%A5%E5%8A%A9%E8%AE%B0%E8%AF%8D%E6%81%A2%E5%A4%8D%E9%92%B1%E5%8C%85\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e如何通过导入助记词恢复钱包\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/360002074073-%E4%BB%80%E4%B9%88%E6%98%AF%E7%A7%81%E9%92%A5%E4%BB%A5%E5%8F%8A%E5%A6%82%E4%BD%95%E9%80%9A%E8%BF%87%E5%AF%BC%E5%85%A5%E7%A7%81%E9%92%A5%E6%81%A2%E5%A4%8D%E9%92%B1%E5%8C%85\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e如何通过导入私钥恢复钱包\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/360002074313-%E4%BB%80%E4%B9%88%E6%98%AF-Keystore-%E4%BB%A5%E5%8F%8A%E5%A6%82%E4%BD%95%E9%80%9A%E8%BF%87%E5%AF%BC%E5%85%A5-Keystore-%E6%81%A2%E5%A4%8D%E9%92%B1%E5%8C%85\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e如何通过导入 Keystore 恢复钱包\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"h_01HQ9NRSZTR88SJMKY79N4MVFW\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e6. 如何在 imToken 上参与链上活动得到激励？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e答：\u003cspan style=\"color: #0d0d0d; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ' Segoe UI' , Roboto, Ubuntu, Cantarell, ' Noto Sans' , sans-serif, ' Helvetica Neue' , Arial, ' Apple Color Emoji' , ' Segoe UI Emoji' , ' Segoe UI Symbol' , ' Noto Color Emoji' font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\"\u003e使用 imToken 你可以很容易地参与区块链活动，获取区块链给予的激励\u003c/span\u003e。具体请查看教程：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/4404515033625\" target=\"_self\" rel=\"undefined\"\u003e如何在 imToken 中参与非托管 ETH 质押\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/10041310843289\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如何通过 Rocke Pool 参与 ETH 质押\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/9992787324313\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如何通过 Lido 参与 ETH 质押\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"h_01HQ9NRSZT7S5JR7E5PVJCXEMV\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e7. 如何使用 imToken 钱包？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e答：你可以打开 imToken，依次点击「我」-「帮助与反馈」-「新手指南」，学习如何使用 imToken 钱包。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e免责声明： 交易所等服务由第三方提供，文章不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e"},{"id":12980713438745,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/12980713438745.json","html_url":"/pages/support.html/articles/12980713438745","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":11,"vote_sum":2,"vote_count":10,"section_id":360006436234,"created_at":"2022-11-29T09:59:45Z","updated_at":"2024-12-25T02:29:33Z","name":"imToken 常见问题系列（四）","title":"imToken 常见问题系列（四）","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-23T00:54:11Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003ch2 id=\"h_01HQ9Q51P8XXHNY31T463JPR3E\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. 数字代币保管在哪里最安全？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：我们推荐你小额代币存放在热钱包，例如 imToken，MetaMask 等；大额代币存放在冷钱包，例如 imKey、Ledger 等。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9Q51P8RME1ZH3XNV7TJKJ2\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e2. 我应该将我的数字代币放在冷钱包里吗？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：冷钱包是目前公认最安全的存储数字代币的方式之一。如果你想要管理你的以太坊钱包，我们推荐你使用软件冷钱包，例如：imToken 等；如果你有多链的需求，或者拥有大量代币，我们推荐你使用硬件冷钱包，例如：imKey、Ledger 等。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9Q51P8H81T2GSK19KAWHXB\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e3. 你可以把 USDT 换取成现金吗？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 不支持这项服务，你可以将 USDT 从 imToken 转入到第三方平台换取现金，例如：币安、欧易等。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9Q51P85W2K9BY90CAP41JW\"\u003e\u003cstrong\u003e\u003cspan style=\"color: #000000; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e4. 如何判断一个代币是否是 ERC20 代币？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：imToken 支持管理所有的 ERC20 代币。你可以通过打开以太坊区块浏览器——\u003ca href=\"https://etherscan.io/\"\u003eEtherscan\u003c/a\u003e，输入代币的合约地址后查看「Overview」来判断一个代币是否是 ERC20 代币。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果上述方法无法帮助你判断，可以联系 imToken 官方客服 \u003ca href=\"mailto:[email protected]\"\[email protected]\u003c/a\u003e 协助你。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HQ9Q51P8SR4F4WC95RAB6ECW\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e5. 什么是 TRC20 钱包地址？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e答：TRC20 是波场网络的一种代币规范，TRX 钱包地址就是 TRC20 钱包地址。在 imToken 钱包，TRX 钱包支持管理所有的 TRC20 代币。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e免责声明： 交易所等服务由第三方提供，文章不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e"}]},{"id":360006457153,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/sections/360006457153.json","html_url":"/pages/support.html/sections/360006457153","category_id":360002220313,"position":1,"sorting":"manual","created_at":"2019-12-04T08:57:23Z","updated_at":"2024-12-25T04:26:29Z","name":"TRX 钱包","description":"","locale":"zh-cn","source_locale":"zh-cn","outdated":false,"parent_section_id":null,"theme_template":"section_page","articles":[{"id":4512881199769,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4512881199769.json","html_url":"/pages/support.html/articles/4512881199769","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-113,"vote_count":283,"section_id":360006457153,"created_at":"2022-02-25T06:15:38Z","updated_at":"2024-12-25T04:26:30Z","name":"TRX 钱包转账失败或提示没有带宽怎么办 ？","title":"TRX 钱包转账失败或提示没有带宽怎么办 ？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2023-02-13T13:39:02Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":["recommend"],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003eTRX 钱包转账 USDT 等代币需消耗带宽、能量等资源，若钱包中没有足够可用的 TRX 来提供这些资源，转账时就会出现失败或被提示没有足够的带宽。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e建议你向钱包中转入 50～100 个 TRX，即可成功发起转账等操作。 \u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e相关阅读：\u003c/span\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"/pages/support.html/articles/4404302141721-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e在波场转账时的能量和带宽是什么？\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":4513200787609,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4513200787609.json","html_url":"/pages/support.html/articles/4513200787609","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":18,"vote_count":180,"section_id":360006457153,"created_at":"2022-02-25T06:35:07Z","updated_at":"2024-12-25T04:26:30Z","name":"如何激活 TRX 钱包地址?","title":"如何激活 TRX 钱包地址?","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-31T02:25:09Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e向钱包地址中转入 TRX 即可激活账户。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e激活后如果要发起转账，需消耗带宽、能量等资源。若钱包中没有足够可用的 TRX 来提供这些资源，转账时就会出现失败或被提示没有足够的带宽。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e因此建议你向钱包中转入 50～100 个 TRX，即可激活账户并满足后续转账等操作的需求。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e相关阅读：\u003c/span\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"/pages/support.html/articles/4404302141721-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e在波场转账时的能量和带宽是什么？\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":360037636294,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360037636294.json","html_url":"/pages/support.html/articles/360037636294","author_id":360821463833,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":-204,"vote_count":3458,"section_id":360006457153,"created_at":"2019-10-30T10:07:26Z","updated_at":"2024-12-25T04:26:30Z","name":"如何获得带宽与能量？","title":"如何获得带宽与能量？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-09-24T10:18:18Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003ch2 id=\"h_01HH1X1AWY9B7P5BWVD3GEHVTA\" class=\"wysiwyg-text-align-left\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e什么是带宽与能量？\u003c/span\u003e\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e波场中的能量和带宽是一种系统资源，用于转账和智能合约调用，其中：\u003c/span\u003e\u003c/p\u003e\n\u003col class=\"wysiwyg-text-align-left\"\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/4404302141721-\" target=\"_blank\" rel=\"noopener\"\u003e带宽\u003c/a\u003e代表发送交易大小的字节数，比如转账交易大小为 250 字节则消耗 \u003cwbr\u003e\u003c/wbr\u003e250 带宽。\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/4404302141721-\" target=\"_blank\" rel=\"noopener\"\u003e能量\u003c/a\u003e代表智能合约执行消耗时间，比如智能合约执行消耗 100 μs 则消耗 100 能量。\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch2 id=\"h_01HH1X1AWY7GFB89HM0WXNY3P2\" class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e如何获得带宽与能量？\u003c/strong\u003e\u003c/span\u003e\u003c/h2\u003e\n\u003ch4 id=\"h_01HH1X1AWYDH6A5J7TA1R5TMWZ\" class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e如果你想获得能量或带宽，有三种方法👇\u003c/span\u003e\u003c/h4\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e方法一：用 TRX 租赁（推荐）\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击 TRON 钱包首页的\u003cspan style=\"background-color: #ffffff;\"\u003e功能栏「能量租赁」\u003c/span\u003e，进入 Feee.io 的快捷能量租赁页面，输入需要租赁的能量数量以及时间，点击「支付」即可完成能量的租赁。\u003ca href=\"/pages/support.html/articles/26120309524377\"\u003e点击\u003c/a\u003e了解具体教程。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e方法二：直接燃烧 TRX\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e向 TRX 钱包中转入 50～100 个 TRX 代币，转账时会自动燃烧少量 TRX 以抵扣转账所需的带宽和能量。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e方法三：冻结 TRX\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在 TRON 钱包首页\u003cspan style=\"background-color: #ffffff;\"\u003e的功能栏左滑找到「资源管理」入口\u003c/span\u003e，进入 Tron \u003cspan style=\"color: #39414a;\"\u003eStake 2.0 \u003c/span\u003e界面，选择想获得的资源类型，输入需冻结的 TRX 数量，建议冻结 11000～12000 个。冻结的 TRX 可以立即发起解冻操作，但需等待 14 天并手动执行取回操作，之后资金才会回到钱包中。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注：Stake 1.0 已停止冻结服务，仅支持解冻服务，若你想取回 Stake 1.0 中冻结的 TRX，请在「资源管理」页面中点击「解冻 V1 质押的 TRX」进入 Stake 1.0 页面进行解冻。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e提示：\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e 部分交易需要消耗能量，比如智能合约调用（TRC-20 转账和 DApp 使用）\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e被消耗的带宽与能量资源将会 24 小时内逐渐恢复\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e"},{"id":4591236512793,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4591236512793.json","html_url":"/pages/support.html/articles/4591236512793","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-28,"vote_count":60,"section_id":360006457153,"created_at":"2022-03-03T06:25:21Z","updated_at":"2024-12-25T04:26:30Z","name":"转帐 USDT 失败但币却没有退回","title":"转帐 USDT 失败但币却没有退回","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-03T06:34:00Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e出现转账失败时 USDT 代币是不会被扣除的，只会消耗少量 TRX 作为发起转账交易的手续费。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e你可以在区块浏览器中输入你的钱包地址查询并核对所有转账和收款记录。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTRX 钱包区块链浏览器： \u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://tronscan.org/#/\" target=\"_self\"\u003ehttps://tronscan.org/#/\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":4604436481177,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4604436481177.json","html_url":"/pages/support.html/articles/4604436481177","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":3,"vote_count":51,"section_id":360006457153,"created_at":"2022-03-04T03:45:58Z","updated_at":"2024-12-25T04:26:30Z","name":"为什么我的带宽一直都是 0 ？","title":"为什么我的带宽一直都是 0 ？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2023-09-05T09:46:45Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e说明你的账户还没有被激活，向账户中转入 TRX 即可激活。激活后的账户每 24 小时可以免费获得 600 B 的带宽资源。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e激活后如果要发起转账，需消耗带宽、能量等资源。若钱包中没有足够可用的 TRX 来提供这些资源，转账时就会出现失败或被提示没有足够的带宽。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e因此建议你向钱包中转入 50～100 个 TRX，即可激活账户并满足后续转账等操作的需求。\u003c/span\u003e\u003c/p\u003e"},{"id":4591618892185,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4591618892185.json","html_url":"/pages/support.html/articles/4591618892185","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":-8,"vote_count":70,"section_id":360006457153,"created_at":"2022-03-03T06:48:54Z","updated_at":"2024-12-25T04:26:30Z","name":"冻结 TRX 获取了带宽和能量，为什么还会转账失败？","title":"冻结 TRX 获取了带宽和能量，为什么还会转账失败？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-12-04T03:17:05Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在波场网络中，每一笔转账都会消耗资源。以转账 USDT (TRC20) 为例，目前你需冻结约 11,000~12,000 个 TRX 来获得能量和带宽资源，可用于 1 至 2 次免费转账。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e即使冻结了 TRX，转账仍可能失败，主要原因如下：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e冻结的 TRX 不足，无法获取足够的资源；\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e冻结 TRX 获取的资源在被消耗后，需等待 24 小时才能恢复。如果能量和带宽被消耗至很少，就无法支撑转账所需的资源，导致转账失败。\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"color: #253642; background-color: #ffffff;\"\u003e解决办法：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e冻结足够的 TRX，请参考波场官方资源计算器工具：\u003ca href=\"https://tronscan.org/#/tools/tronstation\"\u003eTRONSCAN\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e向钱包中转入 50～100 个 TRX（不进行冻结），即可满足后续多次转账需求。\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e相关阅读：\u003ca href=\"/pages/support.html/articles/4404302141721\" target=\"_self\"\u003e在波场转账时的能量和带宽是什么？\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":4587929835673,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4587929835673.json","html_url":"/pages/support.html/articles/4587929835673","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":6,"vote_sum":5,"vote_count":21,"section_id":360006457153,"created_at":"2022-03-03T03:15:14Z","updated_at":"2024-12-25T04:26:30Z","name":"为什么我的 TRX 钱包无故收到空投代币？","title":"为什么我的 TRX 钱包无故收到空投代币？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-21T03:53:19Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTRON（TRX） 链上存在不少「毫无价值」的空投假币和诈骗代币。骗子会通过区块浏览器查找近期的活跃地址，如刚刚发生过收款、转账的地址，并空投假币至这些地址。然后以「可兑换等值 TRX」或「挖矿生息」为由，诱导你进入第三方恶意网站从而实施诈骗，盗取代币。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e因此当你发现钱包中无故出现空投代币时，请不必理会。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e了解更多：\u003ca href=\"/pages/support.html/articles/4402167159449\"\u003e\u003cspan style=\"color: #1155cc;\"\u003e空投诱饵骗局\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e最后\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e为了保障用户代币安全、打造优质加密生态，imToken 致力于普及安全资讯并提供解决方案。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 是一款有温度、有责任的区块链数字钱包，有严格的安全审计和风控措施保障用户代币安全，遍布 150 多个国家，超千万区块链爱好者的选择。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 官方下载链接：\u003ca href=\"https://token.im/download\"\u003e\u003cspan style=\"color: #1155cc;\"\u003ehttps://token.im/download\u003c/span\u003e\u003c/a\u003e \u003c/span\u003e\u003c/p\u003e"},{"id":4588249886489,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4588249886489.json","html_url":"/pages/support.html/articles/4588249886489","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":7,"vote_sum":0,"vote_count":16,"section_id":360006457153,"created_at":"2022-03-03T03:33:29Z","updated_at":"2024-12-25T04:26:30Z","name":"冻结时提示账户不存在？","title":"冻结时提示账户不存在？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-03T03:40:28Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e冻结 TRX 获取资源时提示「Account does not exist」（账户不存在），说明你的钱包账户还未激活，请转入 TRX 至钱包激活账户。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e激活后如果要发起转账等操作，需消耗带宽、能量等资源。若钱包中没有足够可用的 TRX 来提供这些资源，操作时就会出现失败或被提示没有足够的带宽。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e建议你向钱包中转入 50～100 个 TRX，即可满足很多次转账等操作的需求。\u003c/span\u003e\u003c/p\u003e"},{"id":4513324315929,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4513324315929.json","html_url":"/pages/support.html/articles/4513324315929","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":8,"vote_sum":0,"vote_count":30,"section_id":360006457153,"created_at":"2022-02-25T06:41:29Z","updated_at":"2024-12-25T04:26:30Z","name":"转账时提示「对方地址未激活」","title":"转账时提示「对方地址未激活」","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-03T03:49:13Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e这是因为对方此前没有向该收款地址转入过 TRX，仍处于未激活状态。未激活的钱包地址也可用于正常收款，请不必担心。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e需注意的是，向未激活的地址转账会额外消耗你 1.1 个 TRX，所以在全额转账 TRX 时请在钱包中预留不少于 1.1 个以上的 TRX，否则会导致无法正常转账。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e了解更多：\u003c/span\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"/pages/support.html/articles/4513200787609\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如何激活 TRX 钱包地址\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e"}]},{"id":360006457133,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/sections/360006457133.json","html_url":"/pages/support.html/sections/360006457133","category_id":360002220313,"position":2,"sorting":"manual","created_at":"2019-12-04T08:56:44Z","updated_at":"2025-02-05T04:04:10Z","name":"ETH 钱包","description":"","locale":"zh-cn","source_locale":"zh-cn","outdated":false,"parent_section_id":null,"theme_template":"section_page","articles":[{"id":360006278634,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360006278634.json","html_url":"/pages/support.html/articles/360006278634","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-155,"vote_count":399,"section_id":360006457133,"created_at":"2018-06-27T09:29:35Z","updated_at":"2024-09-26T09:50:37Z","name":"有收款通知但币不显示怎么办？","title":"有收款通知但币不显示怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-20T03:52:15Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cdiv class=\"containner___2gaCl\"\u003e\n\u003cdiv class=\"article-detail\"\u003e\n\u003cdiv class=\"content___1GRXL\"\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e首先，请耐心确认：\u003c/span\u003e\u003c/p\u003e\n\u003col class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e手机网络稳定；\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e已切换至对应的收款地址钱包。\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e然后，\u003c/span\u003e\u003cstrong\u003e点击「钱包」首页的「+」号按钮，再点击「我的所有资产」添加该代币。\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e此外，如果你的代币种类比较多，可以通过顶部「搜索」功能查找添加。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-underline wysiwyg-color-black\"\u003e\u003cstrong\u003e\u003cem\u003e关键词：\u003c/em\u003e\u003c/strong\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e「收币不显示」「不显示」「资产不显示」\u003c/span\u003e\u003c/em\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e"},{"id":115003745553,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/115003745553.json","html_url":"/pages/support.html/articles/115003745553","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":-212,"vote_count":878,"section_id":360006457133,"created_at":"2017-11-20T09:40:58Z","updated_at":"2024-09-26T09:47:31Z","name":"导入钱包后，币不见了怎么办？","title":"导入钱包后，币不见了怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-20T03:57:17Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果你将助记词 / 私钥导入 imToken 恢复钱包后，发现代币不见了，请检查你导入后的钱包地址和你原来的钱包地址是否一致。\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003e若一致，需要你进行「\u003c/span\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"/pages/support.html/articles/360004344834-%E5%A6%82%E4%BD%95%E6%90%9C%E7%B4%A2%E6%B7%BB%E5%8A%A0%E4%BB%A3%E5%B8%81-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e搜索添加代币\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e」；\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003e若不一致，说明你导入的助记词 / 私钥有误，请按照以下 3 种情况排查原因：\u003c/span\u003e\n\u003cul\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e你拥有多个助记词 / 私钥，导入的不是对应想恢复的钱包，请你找到正确助记词 / 私钥后重新导入；\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e你所备份的助记词 / 私钥有误或在导入时输错了助记词 / 私钥，但恰巧生成了新的地址，请你仔细检查，确保正确后再导入；\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e导入助记词时选择了错误的路径：导入助记词的时候，选择默认路径，不要随意修改路径。如果你的助记词不是在 imToken 生成的，请你去创建的 App 进行导入。\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ol\u003e"},{"id":360003102394,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360003102394.json","html_url":"/pages/support.html/articles/360003102394","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":-2255,"vote_count":4947,"section_id":360006457133,"created_at":"2018-04-14T07:54:58Z","updated_at":"2024-12-02T03:29:41Z","name":"转账显示「未发送」怎么办？","title":"转账显示「未发送」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-07T08:45:59Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e说明交易没有成功发出，请点击「重新发送」重发交易。如果你有多笔交易都处于「未发送」状态，请你从最早的一笔开始逐个进行「重新发送」。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e说明：\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在交易未成功前，发送的代币不会被扣除；\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果交易失败，由于矿工已经付出算力，因此仍会收取矿工费，不会退还。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-underline wysiwyg-color-black\"\u003e\u003cem\u003e关键词：「转账」、「交易」、「失败」、「不成功」、「确认」、「未发送」、「加速」\u003c/em\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e"},{"id":360035116474,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360035116474.json","html_url":"/pages/support.html/articles/360035116474","author_id":360821463833,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-512,"vote_count":1280,"section_id":360006457133,"created_at":"2019-09-10T09:39:45Z","updated_at":"2024-09-27T04:18:21Z","name":"转账显示「失败」怎么办？","title":"转账显示「失败」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-28T10:18:28Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":["App 内链文章"],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e当你看到一笔交易，在 imToken 上显示转账「失败」的时候，通常是由以下原因造成的：\u003c/span\u003e\u003c/p\u003e\n\u003col class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003eOut of Gas（Gas 不足）\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003eBad Instruction（指令错误）\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003eReverted（回退）\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e你可以在交易详情页面点击「到 Etherscan 查询更详细信息」，查看并确认交易失败的具体原因，并尝试根据具体原因解决问题：\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003eOut of Gas（Gas 不足）\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e是由于 GAS 不足导致的转账失败，请根据 \u003c/span\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"/pages/support.html/articles/4405822971033-EIP-1559-%E7%9F%BF%E5%B7%A5%E8%B4%B9%E8%AE%BE%E7%BD%AE%E6%95%99%E7%A8%8B\" target=\"_self\" rel=\"undefined\"\u003eEIP-1559 矿工费设置教程\u003c/a\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e提高 Gas；\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003eBad Instruction（指令错误）\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e是由于智能合约自身的问题，导致的交易失败。常见的原因有：\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cul class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e钱包余额不足：比如你钱包有 100 个币，你连续发了两笔 60 个代币的转账，当第一笔转账成功，第二笔转账就会失败；\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e项目方关闭了该代币的转账功能：如果你想了解具体原因和解决办法，请自行联系该代币项目方\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e\u003cstrong\u003eReverted（回退）\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e是由于智能合约的自身问题，导致的交易失败。常见的原因有：\u003c/span\u003e\u003c/p\u003e\n\u003cul class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e项目方对代币进行锁仓\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e项目方设置了地址黑名单\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e项目方关闭了此代币的转账功能\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e如果你想了解具体原因和解决办法，请自行联系该代币项目方。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e注意：当交易失败时，发送的代币不会被扣除，但\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"/pages/support.html/articles/115000903413-%E4%B8%BA%E4%BB%80%E4%B9%88%E8%BD%AC%E8%B4%A6%E5%A4%B1%E8%B4%A5%E4%BC%9A%E6%94%B6%E7%9F%BF%E5%B7%A5%E8%B4%B9-\" target=\"_self\"\u003e矿工费依然被矿工收取\u003c/a\u003e\u003c/span\u003e。\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e"},{"id":4594760540953,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4594760540953.json","html_url":"/pages/support.html/articles/4594760540953","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":-9,"vote_count":51,"section_id":360006457133,"created_at":"2022-03-03T09:54:48Z","updated_at":"2024-04-10T00:10:54Z","name":"转账提示「ETH 余额不足……」怎么办？","title":"转账提示「ETH 余额不足……」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-14T06:37:12Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eETH 钱包转账需要 ETH 支付矿工费，转账时遇到这个提示，需要你准备或留出足够的 ETH 用于支付矿工费。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注：推荐钱包内有至少约 0.02 ETH。\u003cspan style=\"font-weight: 400;\"\u003e矿工费由以太坊网络收取，imToken 不收取任何费用。\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":360035116414,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360035116414.json","html_url":"/pages/support.html/articles/360035116414","author_id":360821463833,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":-687,"vote_count":2789,"section_id":360006457133,"created_at":"2019-09-10T09:37:51Z","updated_at":"2024-12-02T02:20:05Z","name":"交易未发送原因","title":"交易未发送原因","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2023-12-15T06:53:38Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":["App 内链文章"],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e造成「交易未发送」的原因可能是：\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003col class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e网络状态不稳定\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e以太坊区块链等待确认的交易过多\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e你可以尝试通过以下两种方式解决该问题：\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003col class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e检查手机网络是否通畅，可以尝试切换一下手机网络 WiFi 或 4G\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在「记录」页面中的列表里找到对应交易，并点击「重新发送」\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e当交易成功发送后，状态会更新为「等待确认」。\u003c/span\u003e\u003c/p\u003e"},{"id":360035116514,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360035116514.json","html_url":"/pages/support.html/articles/360035116514","author_id":360821463833,"comments_disabled":true,"draft":false,"promoted":false,"position":7,"vote_sum":-23,"vote_count":365,"section_id":360006457133,"created_at":"2019-09-10T09:41:12Z","updated_at":"2024-09-27T07:17:53Z","name":"转账提示「请勿重复发送相同交易」怎么办？","title":"转账提示「请勿重复发送相同交易」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-07T09:19:28Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":["App 内链文章"],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e之所以会出现这个提示，是因为你要发送的交易已存在，请你检查之前已提交但未完成的交易。面对这种情况：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e你可以耐心等待之前的交易完成后再发起新交易；\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e如果之前的交易记录有「加速」按钮，你可以点击该按钮并支付矿工费加速该交易。\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e"},{"id":115000903593,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/115000903593.json","html_url":"/pages/support.html/articles/115000903593","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":8,"vote_sum":-128,"vote_count":890,"section_id":360006457133,"created_at":"2017-07-31T09:50:30Z","updated_at":"2024-04-09T16:51:22Z","name":"转错地址怎么办？","title":"转错地址怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-20T04:19:59Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e区块链上的转账成功后，是无法进行取消、撤回等操作，只能联系收款方为你转回。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果你不小心转错了地址，只有你找到地址的拥有者，才有可能找回你的代币。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e请你仔细回想这个收款地址的来源，并尝试进行找回：\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果收款地址是你在其它平台的收款地址：请联系收款平台的工作人员进行退回；\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果收款地址是你朋友的收款地址：请联系你的朋友说明情况，让朋友退给你；\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果收款地址是某个代币的合约地址：请联系项目方，询问对方是否可以帮你转回。\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e"},{"id":360004426513,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360004426513.json","html_url":"/pages/support.html/articles/360004426513","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":9,"vote_sum":-7,"vote_count":251,"section_id":360006457133,"created_at":"2018-05-17T07:17:07Z","updated_at":"2024-12-02T07:16:00Z","name":"为什么搜索不到某个代币?","title":"为什么搜索不到某个代币?","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-12-02T07:11:52Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 是一个支持多链多币种的钱包。用户可以使用搜索添加代币功能将新代币添加到自己的资产列表，\u003ca href=\"/pages/support.html/articles/360004344834\"\u003e\u003cspan style=\"color: #1155cc;\"\u003e点击查看操作步骤\u003c/span\u003e\u003c/a\u003e。 \u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e为了方便用户管理代币，我们会筛选大部分社区流行的代币添加到我们的搜索列表，而未被添加的代币则无法通过直接搜索代币名来添加，但这并不表示 imToken 不支持此代币，只要它属于\u003ca href=\"/pages/support.html/articles/115001657313\"\u003e imToken 支持的币种\u003c/a\u003e，就可以使用 imToken 管理。\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01HQ28ZHVGPBM300BTBXB3DFPZ\" class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e说明\u003c/span\u003e\u003c/h3\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003eimToken 搜索列表里的所有代币只是为了方便用户管理和添加代币而收录的，并未经过「审核」，请用户切勿以此作为判断代币好坏的依据。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-underline wysiwyg-color-black\"\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e关键词：「\u003c/span\u003e\u003c/em\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e搜不到代币\u003c/span\u003e\u003c/em\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e」、「\u003c/span\u003e\u003c/em\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e找不到代币\u003c/span\u003e\u003c/em\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e」、「\u003c/span\u003e\u003c/em\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e不支持代币\u003c/span\u003e\u003c/em\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e」\u003c/span\u003e\u003c/em\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":115000906314,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/115000906314.json","html_url":"/pages/support.html/articles/115000906314","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":11,"vote_sum":-1674,"vote_count":4500,"section_id":360006457133,"created_at":"2017-07-31T09:31:44Z","updated_at":"2024-09-26T10:02:15Z","name":"imToken 收不到币怎么办？","title":"imToken 收不到币怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-02-23T07:49:59Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eimToken 收不到币通常由于发币方（交易所 / 个人）没有发币导致，所以请及时与对方确认。注：部分交易所会提示提币成功，但实际并未转币。\u003c/span\u003e\u003c/p\u003e\n\u003ch3\u003e\u003cspan style=\"font-weight: 400;\"\u003e如何确认发币方是否转币？\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003e方法一：（小白版）\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e点击钱包首页的「＋」按钮，选择「我的所有资产」。如果看不到币，或者币的数量不正确，说明代币还未转入你的钱包，这种情况要联系发币方尽快转币。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e方法二：（专业版） \u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e打开「浏览」页面的区块浏览器\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e查看自己的地址是否有新的转入记录\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e若没有转账记录则说明代币还未转入你的钱包\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch3\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果转入了 imToken 不支持的代币\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eimToken 无法管理不支持的代币，如果遇到这种情况，请联系代币的项目方技术人员处理。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003cem\u003e\u003cspan style=\"font-weight: 400;\"\u003e关键词：「收不到币」、「不到账」、「币不到账」\u003c/span\u003e\u003c/em\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":360034563713,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360034563713.json","html_url":"/pages/support.html/articles/360034563713","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":12,"vote_sum":20,"vote_count":70,"section_id":360006457133,"created_at":"2019-08-19T06:15:39Z","updated_at":"2025-02-05T04:04:10Z","name":"代币为什么显示 UNKNOWN？","title":"代币为什么显示 UNKNOWN？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2025-02-05T04:03:33Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e近期有用户反映有人利用同名代币进行诈骗。针对此类情况，对于未提交代币信息（Token Profile）的同名代币，imToken 会在其代币名称后默认添加「_UNKNOWN」标记，以帮助用户更好地区分同名代币。\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01JKA4449G9BEK238H70J2DQGN\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e对于 imToken 用户\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果你收到了有「_UNKNOWN」标记的代币，请谨慎判断，以防受骗。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e示例：上方为币安官方 BNB，下方为同名代币。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/43143240244377\" alt=\"截屏2025-02-05 11.58.27.png\" width=\"405\" height=\"206\"\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01JKA4449GEBH93936EF1QT3H9\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e对于项目方\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果你们发行的代币被添加了「_UNKNOWN」标记，表明代币名称与已有项目重复。如需去掉此标记，可向 imToken 提交代币信息（Token Profile），通过后即可去掉「_UNKNOWN」标记。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e点击了解 \u003ca href=\"https://github.com/consenlabs/token-profile/blob/master/README.zh-CN.md\" target=\"_self\"\u003e如何自主提交代币信息\u003c/a\u003e。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e关键词：「UNKNOWN」、「同名代币」\u003c/span\u003e\u003c/span\u003e\u003c/em\u003e\u003c/p\u003e"},{"id":115000903013,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/115000903013.json","html_url":"/pages/support.html/articles/115000903013","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":13,"vote_sum":-77,"vote_count":327,"section_id":360006457133,"created_at":"2017-07-31T09:30:06Z","updated_at":"2024-12-02T04:15:21Z","name":"转入 imToken 不支持的代币怎么办?","title":"转入 imToken 不支持的代币怎么办?","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-20T06:25:48Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 无法收到不支持的代币，在使用 imToken 接收代币之前，请务必确认 \u003ca href=\"/pages/support.html/articles/115001657313\"\u003eimToken 是否支持此币种\u003c/a\u003e。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果你误转了 VNT、CMT 等 imToken 不支持的代币至钱包，需要联系代币项目方的技术人员协助解决，找回代币。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注：虽然 VNT、CMT 等代币地址格式与 ETH 钱包地址格式相同，但无法使用 ETH 钱包进行收款和管理。\u003c/span\u003e\u003c/p\u003e"}]},{"id":4467161773337,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/sections/4467161773337.json","html_url":"/pages/support.html/sections/4467161773337","category_id":360002220313,"position":3,"sorting":"manual","created_at":"2022-02-21T10:28:53Z","updated_at":"2024-04-23T07:21:59Z","name":"FIL / ATOM 钱包","description":null,"locale":"zh-cn","source_locale":"zh-cn","outdated":false,"parent_section_id":null,"theme_template":"section_page","articles":[{"id":4593908802841,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4593908802841.json","html_url":"/pages/support.html/articles/4593908802841","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":16,"vote_count":36,"section_id":4467161773337,"created_at":"2022-03-03T09:00:33Z","updated_at":"2024-04-22T09:50:59Z","name":"FIL 钱包转账显示「失败」怎么办？","title":"FIL 钱包转账显示「失败」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-03T09:13:36Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFIL 钱包转账失败一般是由于转账所需的矿工费不足导致的。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e如何解决？\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e请在钱包中保留更多 FIL 代币用于支付转账费用。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如仍有问题，请在 App 内点击「帮助与反馈」联系我们。\u003c/span\u003e\u003c/p\u003e"},{"id":4592210642073,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4592210642073.json","html_url":"/pages/support.html/articles/4592210642073","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":10,"vote_count":18,"section_id":4467161773337,"created_at":"2022-03-03T07:19:22Z","updated_at":"2023-08-07T15:59:12Z","name":"FIL 钱包转账显示「等待确认」怎么办？","title":"FIL 钱包转账显示「等待确认」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-03T08:49:43Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e使用 FIL 钱包进行转账时，矿工费设置过低会导致交易一直处于「等待确认」状态，可以继续等待或者进行交易加速，加速的具体操作步骤如下：\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在交易记录页找到「加速」按钮\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击「加速」并支付矿工费即可\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e"},{"id":4562173176729,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4562173176729.json","html_url":"/pages/support.html/articles/4562173176729","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":18,"vote_count":22,"section_id":4467161773337,"created_at":"2022-03-01T08:28:57Z","updated_at":"2024-03-31T13:06:56Z","name":"从交易所转 ATOM 到 imToken，备注（MEMO）填写什么？","title":"从交易所转 ATOM 到 imToken，备注（MEMO）填写什么？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-22T08:14:35Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e备注（MEMO）是交易所分配给每个用户的标识符。因为交易所只使用一个或几个地址接收多名用户的 ATOM 代币，所以需要通过「备注」进行区分。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 是一款去中心化钱包，每个用户都拥有属于自己的钱包地址，所以从交易所转 ATOM 到 imToken，备注（MEMO）是不需要填写的。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e反之，从 imToken 转 ATOM 到交易所，必须填写交易所提供的备注（MEMO）。\u003c/span\u003e\u003c/p\u003e"},{"id":4562303576601,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4562303576601.json","html_url":"/pages/support.html/articles/4562303576601","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":13,"vote_count":23,"section_id":4467161773337,"created_at":"2022-03-01T08:36:33Z","updated_at":"2024-01-18T16:24:31Z","name":"为什么 ATOM 钱包无法转账？","title":"为什么 ATOM 钱包无法转账？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-10T09:40:18Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e由于 Cosmos 网络在 8,695,000 区块高度（2021 年 12月14日 22:57）进行了 Vega 升级，导致 imToken 2.9.10 以下的版本无法使用 ATOM 钱包转账等功能。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e若想要使用 ATOM 转账等功能，请升级 imToken 至 2.9.10 及以上版本。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如何下载 / 更新至 imToken 最新版：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e方法一：在 imToken 中依次点击「我」-「关于我们」-「版本更新」\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\n\u003cspan class=\"wysiwyg-color-black\"\u003e方法二：打开 imToken 官网：\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://token.im\" target=\"_self\"\u003ehttps://token.im\u003c/a\u003e\u003c/span\u003e 下载最新版\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注意：请务必认准官网，不要从其他第三方渠道进行下载\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ul\u003e"}]},{"id":4467199576601,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/sections/4467199576601.json","html_url":"/pages/support.html/sections/4467199576601-Layer2-EVM","category_id":360002220313,"position":4,"sorting":"manual","created_at":"2022-02-21T10:30:34Z","updated_at":"2024-04-23T07:21:59Z","name":"Layer2 / EVM ","description":"","locale":"zh-cn","source_locale":"zh-cn","outdated":false,"parent_section_id":null,"theme_template":"section_page","articles":[{"id":8169931655705,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/8169931655705.json","html_url":"/pages/support.html/articles/8169931655705","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":1,"vote_sum":14,"vote_count":18,"section_id":4467199576601,"created_at":"2022-07-05T07:21:18Z","updated_at":"2024-03-21T03:08:14Z","name":"代币从 ETH 钱包充值到 zkSync 钱包，多久能到账？","title":"代币从 ETH 钱包充值到 zkSync 钱包，多久能到账？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-07-05T07:21:27Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e交易在以太坊网络上等待 10 个区块确认后，充值的代币即可在 zkSync 钱包中显示到账。\u003c/span\u003e\u003c/p\u003e"},{"id":8170058662297,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/8170058662297.json","html_url":"/pages/support.html/articles/8170058662297","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":2,"vote_sum":11,"vote_count":19,"section_id":4467199576601,"created_at":"2022-07-05T07:24:39Z","updated_at":"2023-08-11T21:20:21Z","name":"从 zkSync 钱包提现到 ETH 钱包，多久能到账？","title":"从 zkSync 钱包提现到 ETH 钱包，多久能到账？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-07-05T07:24:42Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e将代币从 zkSync 钱包提现到 ETH 钱包的预计到账时间为 10 分钟 - 7 小时，具体到账时间由 zkSync 网络情况决定。\u003c/span\u003e\u003c/p\u003e"},{"id":8170207929241,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/8170207929241.json","html_url":"/pages/support.html/articles/8170207929241","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":3,"vote_sum":13,"vote_count":13,"section_id":4467199576601,"created_at":"2022-07-05T07:27:32Z","updated_at":"2023-08-07T15:59:18Z","name":"zkSync 钱包支持哪些代币？","title":"zkSync 钱包支持哪些代币？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-07-05T07:29:52Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ezkSync 钱包支持 ETH 和 ERC20 标准的代币，详细代币列表点击\u003c/span\u003e\u003ca href=\"https://zkscan.io/tokens\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e这里\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e查看。 \u003c/span\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":8170351511065,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/8170351511065.json","html_url":"/pages/support.html/articles/8170351511065","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":4,"vote_sum":11,"vote_count":13,"section_id":4467199576601,"created_at":"2022-07-05T07:30:58Z","updated_at":"2023-10-26T09:06:00Z","name":"为什么 zkSync 钱包充提时的矿工费仍旧较高？","title":"为什么 zkSync 钱包充提时的矿工费仍旧较高？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-07-05T07:31:01Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003ezkSync 钱包充值和提现操作涉及以太坊网络交易。如果以太坊网络拥堵，调用 zkSync 合约充值或提现资产就要花费较高的矿工费。\u003c/span\u003e\u003c/p\u003e"},{"id":8170444114969,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/8170444114969.json","html_url":"/pages/support.html/articles/8170444114969","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":5,"vote_sum":12,"vote_count":14,"section_id":4467199576601,"created_at":"2022-07-05T07:33:39Z","updated_at":"2023-08-07T15:59:21Z","name":"什么情况下 zkSync 钱包转账矿工费会较高？","title":"什么情况下 zkSync 钱包转账矿工费会较高？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-07-05T07:33:42Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e以下两种场景，使用 zkSync 钱包转账矿工费会相对较高。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e场景一：zkSync 钱包的第一笔转出交易\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003ezkSync 钱包的第一笔转出交易包含了「生成 signer key」、「设置账户公钥」、「转账签名」这三个步骤，所以这笔转账的矿工费会比较高。后续转账交易的矿工费就会恢复到正常水平。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e场景二：向未激活 zkSync 钱包地址转账\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e向未激活 zkSync 钱包地址转账时，你需额外支付一笔激活费用，因此转账矿工费会高于正常水平。\u003c/span\u003e\u003c/p\u003e"},{"id":8170558529177,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/8170558529177.json","html_url":"/pages/support.html/articles/8170558529177","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":6,"vote_sum":-2,"vote_count":4,"section_id":4467199576601,"created_at":"2022-07-05T07:36:17Z","updated_at":"2024-02-21T07:28:40Z","name":"为什么充值 ERC20 代币至 zkSync 钱包需要授权？","title":"为什么充值 ERC20 代币至 zkSync 钱包需要授权？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-07-05T08:09:37Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e让 zkSync 的智能合约获得代币转账权限，便于后续将代币充值到 zkSync 钱包。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e了解更多：\u003c/span\u003e\u003ca href=\"/pages/support.html/articles/900000420726\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e代币授权\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e"}]},{"id":360006457173,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/sections/360006457173.json","html_url":"/pages/support.html/sections/360006457173","category_id":360002220313,"position":5,"sorting":"manual","created_at":"2019-12-04T08:58:21Z","updated_at":"2025-02-12T07:27:08Z","name":"BTC / BCH / LTC 钱包","description":"","locale":"zh-cn","source_locale":"zh-cn","outdated":false,"parent_section_id":null,"theme_template":"section_page","articles":[{"id":360005001894,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360005001894.json","html_url":"/pages/support.html/articles/360005001894","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":68,"vote_count":160,"section_id":360006457173,"created_at":"2018-05-25T09:15:19Z","updated_at":"2025-02-12T07:27:08Z","name":"如何添加比特币地址？","title":"如何添加比特币地址？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2025-02-12T07:26:43Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 的比特币（BTC）钱包支持四种类型的地址：数字 1 开头的 Legacy 地址、数字 3 开头的 Nested SegWit 地址、bc1q 开头的 Native SegWit 地址、以及 bc1p 开头的 Taproot 地址。点此了解\u003ca href=\"/pages/support.html/articles/33990532648345\"\u003e\u003cspan style=\"color: #1155cc;\"\u003e四种比特币地址类型的区分\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在创建或导入钱包、添加比特币账户时，你可以根据实际使用需求选择添加不同的地址类型。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HYD0M4DH7GDC354S6JAPQH7H\" class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e\u003cstrong\u003e操作步骤：\u003c/strong\u003e\u003c/span\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e1. 打开 imToken，依次点击「我」- 「钱包管理」-「添加账户」\u003cbr\u003e2. 在「添加账户」页面 Layer 1 列中找到「Bicoin」网络，点击下方的「+」。在弹框中选择所需的地址类型（Taproot、Native SegWit、Nested SegWit 或 Legacy），然后点击「确认」。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/41515795216409\" width=\"602\" height=\"400\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e3. 返回钱包首页，即可进入刚刚添加好的 BTC 地址账户。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HHP3EPR2T7WY2JBSJSWR1820\" class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e注意：\u003c/strong\u003e\u003c/span\u003e\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. Native SegWit、Nested SegWit 以及 Taproot 这三类比特币地址比 Legacy 地址转账所需的矿工费更少。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e2. 四种地址类型的代币不互通，如果要转移资产，发送转账即可。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e相关阅读：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/360005042213\"\u003e\u003cspan style=\"color: #1155cc;\"\u003e隔离见证 SegWit\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e"},{"id":7530820192409,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7530820192409.json","html_url":"/pages/support.html/articles/7530820192409","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":1,"vote_sum":22,"vote_count":60,"section_id":360006457173,"created_at":"2022-06-15T23:59:49Z","updated_at":"2024-12-25T02:26:47Z","name":"BTC 钱包中的数字 1、3、bc1p 以及 bc1q 开头的地址能互相转账吗？","title":"BTC 钱包中的数字 1、3、bc1p 以及 bc1q 开头的地址能互相转账吗？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-07-01T09:37:44Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 的比特币（BTC）钱包支持四种类型的地址：数字 1 开头的 Legacy 地址、数字 3 开头的 Nested SegWit 地址、bc1q 开头的 Native SegWit 地址、以及 bc1p 开头的 Taproot 地址。\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果要转移代币，发送转账即可。\u003c/span\u003e\u003c/p\u003e"},{"id":7517856607257,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7517856607257.json","html_url":"/pages/support.html/articles/7517856607257","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":2,"vote_sum":-4,"vote_count":8,"section_id":360006457173,"created_at":"2022-06-15T10:07:07Z","updated_at":"2024-12-25T02:26:47Z","name":"如何导出 BTC 钱包子地址私钥？","title":"如何导出 BTC 钱包子地址私钥？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-05-21T05:53:11Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. 打开 BTC 钱包，在资产首页点击右上角的「\u0026gt;」-「管理子地址」\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e2. 选择需导出私钥的 BTC 子地址左划并输入钱包密码\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e3. 根据安全提示备份私钥，并妥善保管\u003c/span\u003e\u003c/p\u003e"},{"id":7518395695385,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7518395695385.json","html_url":"/pages/support.html/articles/7518395695385","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":3,"vote_sum":11,"vote_count":15,"section_id":360006457173,"created_at":"2022-06-15T10:23:57Z","updated_at":"2024-12-25T02:26:47Z","name":"如何使用 BTC 钱包子地址接收代币？","title":"如何使用 BTC 钱包子地址接收代币？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-05-21T05:49:52Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBTC 钱包默认使用主地址接收代币，如果想要指定某个子地址进行收款，可按以下教程操作：\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e打开 imToken 的 BTC 钱包首页，点击右上角「\u0026gt;」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击「管理子地址」- 选择指定的子地址\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e返回 BTC 钱包首页，点击「收款」进入收款界面\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击右下角的「…」-「子地址」，即可将收款地址切换到指定的子地址。\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e温馨提示：切换子地址的设置只会生效一次，退出收款界面后重新进入，将继续默认使用主地址进行收款。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e相关阅读：\u003ca href=\"/pages/support.html/articles/360002162893-%E4%BB%80%E4%B9%88%E6%98%AF%E6%AF%94%E7%89%B9%E5%B8%81%E9%92%B1%E5%8C%85%E7%9A%84%E5%AD%90%E5%9C%B0%E5%9D%80-\" target=\"_self\"\u003e什么是比特币钱包的子地址？\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":7530957750553,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7530957750553.json","html_url":"/pages/support.html/articles/7530957750553","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":4,"vote_sum":20,"vote_count":22,"section_id":360006457173,"created_at":"2022-06-16T00:04:04Z","updated_at":"2024-12-25T02:26:47Z","name":"为什么 BTC 钱包的余额和区块浏览器上的余额不一致？","title":"为什么 BTC 钱包的余额和区块浏览器上的余额不一致？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-06-16T00:04:08Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e区块浏览器上查看到的是单个地址上的 BTC 余额，而 imToken 内 BTC 钱包中显示的金额是：主地址+子地址+找零地址上的所有 BTC，所以两个地方的余额显示不一样。\u003c/span\u003e\u003c/p\u003e"},{"id":7518043505049,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7518043505049.json","html_url":"/pages/support.html/articles/7518043505049","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":5,"vote_sum":-1,"vote_count":11,"section_id":360006457173,"created_at":"2022-06-15T10:12:45Z","updated_at":"2024-12-25T02:26:47Z","name":"BTC 钱包转账显示「未完成」或者显示「转账超时」怎么办？","title":"BTC 钱包转账显示「未完成」或者显示「转账超时」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-01-05T02:13:51Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在转账 BTC 时，若设置了较低的矿工费，会导致这笔转账长时间无法成功，一直显示「未完成」。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e当转账时间超过 48 小时，交易状态会变成「转账超时」。请注意，这并不意味着你的交易失败或被取消。比特币网络的特性使得交易一旦上链就无法取消。此时，你有两种选择\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e耐心等待比特币网络的矿工费水平降低，从而使你的交易得以处理。\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e使用第三方付费加速服务\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e加速操作如下：\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在 imToken 的 BTC 钱包资产首页的功能栏找到「交易加速」入口进入 TXA.CC。\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e输入待加速交易的交易号（Transaction ID），点击「查询」查看加速所需支付的费用，并选择支付方式，点击「立即支付」并完成付款。\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e付款完成后可停留在该页面或返回钱包首页等待加速结果。\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e"},{"id":7517484502681,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7517484502681.json","html_url":"/pages/support.html/articles/7517484502681","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":6,"vote_sum":1,"vote_count":3,"section_id":360006457173,"created_at":"2022-06-15T09:57:13Z","updated_at":"2024-12-25T02:26:47Z","name":"将其他钱包的助记词导入 imToken，BTC 钱包余额怎么是 0？","title":"将其他钱包的助记词导入 imToken，BTC 钱包余额怎么是 0？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-07-01T03:02:09Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在 imToken 导入 BTC 钱包助记词时，默认导入地址类型为：Taproot，路径为：m/86'/0'/0'。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果你将其他钱包的助记词导入 imToken 后发现 BTC 钱包地址发生了变化，余额为 0，则可能是导入地址类型和路径不一致导致的。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e请咨询对方钱包的客服，询问导入地址类型和路径信息，接着在 imToken 的 Bitcoin 网络「高级模式」中，选择相应的地址类型添加即可。点此了解\u003ca href=\"/pages/support.html/articles/360005001894\"\u003e如何添加数字 1、3 或 bc1q 开头的比特币地址？\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e相关阅读：\u003ca href=\"/pages/support.html/articles/900000581566\" target=\"_self\"\u003e导入助记词后，我的资产为什么「归零」了？\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":7531058261145,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7531058261145.json","html_url":"/pages/support.html/articles/7531058261145","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":7,"vote_sum":16,"vote_count":40,"section_id":360006457173,"created_at":"2022-06-16T00:07:49Z","updated_at":"2024-12-25T02:26:47Z","name":"BTC 钱包中的 BTC 能兑换成 USDT 吗？","title":"BTC 钱包中的 BTC 能兑换成 USDT 吗？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-03-04T03:27:30Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cstrong\u003e\u003cem\u003e\u003cspan style=\"color: #ff0000;\"\u003eimBTC 业务更新：\u003c/span\u003e\u003c/em\u003e\u003c/strong\u003e\u003ca href=\"https://support.tokenlon.im/hc/zh-cn/articles/23069399363860\"\u003e\u003cstrong\u003e\u003cem\u003e\u003cspan class=\"wysiwyg-underline\" style=\"color: #1155cc;\"\u003eTokenlon 比特币跨链网关服务下线公告\u003c/span\u003e\u003c/em\u003e\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBTC 无法在钱包内直接兑换成 USDT，但可通过以下两种方式实现兑换。\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HKSC3B8N4TRTNMPAB5ST94GW\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e交易所交易\u003c/strong\u003e\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e你可以将 BTC 充入中心化交易所，如 OKX 交易所或币安交易所，在交易所将 BTC 兑换成 USDT。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOKX 交易所官网：\u003ca href=\"https://www.okx.com/\"\u003e\u003cspan class=\"wysiwyg-underline\" style=\"color: #1155cc;\"\u003ehttps://www.okx.com\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e币安交易所官网：\u003c/span\u003e\u003cspan class=\"wysiwyg-underline\" style=\"color: #1155cc;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"https://www.binance.com\"\u003ehttps://www.binance.com\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HKSC4AYT1XXCS37M1ZP676JG\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003eTokenlon 跨链认购兑换（仅限已认证机构）\u003c/strong\u003e\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e你可以将 BTC 认购成在以太坊网络发行的 imBTC 或者 WBTC，并使用 Tokenlon 将它兑换成 USDT。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注：这项服务仅适用于经过认证的机构，不对个人投资者开放，详见《\u003ca href=\"https://support.tokenlon.im/hc/zh-cn/articles/18533388323476-%E6%AF%94%E7%89%B9%E5%B8%81%E8%B7%A8%E9%93%BE%E7%BD%91%E5%85%B3%E6%9C%8D%E5%8A%A1%E8%B0%83%E6%95%B4%E5%85%AC%E5%91%8A\"\u003e\u003cspan class=\"wysiwyg-underline\" style=\"color: #1155cc;\"\u003e比特币跨链网关服务调整公告\u003c/span\u003e\u003c/a\u003e》\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e具体步骤如下：\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. 发送电子邮件至 \u003ca href=\"mailto:[email protected]\"\u003e\u003cspan class=\"wysiwyg-underline\" style=\"color: #1155cc;\"\[email protected]\u003c/span\u003e\u003c/a\u003e 申请认证 KYB\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e2. 通过 KYB 审核后，便可以使用 BTC 认购 WBTC 或 imBTC\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e3. 打开 imToken 中的 ETH 钱包，点击「封装」-「封装比特币」\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e4. 选择「imBTC」或「WBTC」，点击「认购」-「BTC」 \u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e5. 认购完成后，点击钱包底部的「市场」，进入 Tokenlon\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e6. 在 Tokenlon 中使用 WBTC 或 imBTC 兑换为 USDT\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e温馨提示：使用 Tokenlon 兑换 USDT 时，请确保 ETH 钱包内有充足的 ETH 支付矿工费。\u003c/span\u003e\u003c/p\u003e"},{"id":7531016152729,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7531016152729.json","html_url":"/pages/support.html/articles/7531016152729","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":8,"vote_sum":14,"vote_count":14,"section_id":360006457173,"created_at":"2022-06-16T00:05:57Z","updated_at":"2024-12-25T02:26:47Z","name":"如何用 imBTC 或 WBTC 赎回 BTC？","title":"如何用 imBTC 或 WBTC 赎回 BTC？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-03-02T04:28:32Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003e\u003cem\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-color-red\"\u003eimBTC 业务更新：\u003ca href=\"https://support.tokenlon.im/hc/zh-cn/articles/23069399363860\"\u003eTokenlon 比特币跨链网关服务下线公告\u003c/a\u003e\u003c/span\u003e\u003c/strong\u003e\u003c/em\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003e\u003cspan class=\"wysiwyg-color-red\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e---\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e请点击 ETH 钱包首页「封装」-「封装比特币」，选择 imBTC 或 WBTC。如果你钱包内有待赎回的 BTC，会看到一个「赎回」按钮，点击「赎回」并根据提示操作即可赎回 BTC。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果你持有的 imBTC 或 WBTC 无法赎回，可能有以下原因：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e imBTC 或 WBTC 是通过兑换获取的\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e未满足最小可赎回数额 0.01 BTC\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e你还可以通过 Tokenlon 的闪兑功能，将 imBTC 或 WBTC 兑换成 USDT 等资产。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e温馨提示：为了使得 imBTC 代币更加合规，现已取消 imBTC 持币派息权益，持有 imBTC 的用户需要尽快把 imBTC 兑换为其它资产，详见《\u003ca href=\"https://support.tokenlon.im/hc/zh-cn/articles/18533388323476-%E6%AF%94%E7%89%B9%E5%B8%81%E8%B7%A8%E9%93%BE%E7%BD%91%E5%85%B3%E6%9C%8D%E5%8A%A1%E8%B0%83%E6%95%B4%E5%85%AC%E5%91%8A\"\u003e\u003cspan style=\"color: #1155cc;\"\u003e比特币跨链网关服务调整公告\u003c/span\u003e\u003c/a\u003e》。如果你有任何问题，请发邮件至 \u003ca href=\"mailto:[email protected]\"\u003e\u003cspan class=\"wysiwyg-underline\" style=\"color: #1155cc;\"\[email protected]\u003c/span\u003e\u003c/a\u003e 联系 Tokenlon 团队获取更多帮助。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black40\" style=\"color: #0d0d0d; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ' Segoe UI' , Roboto, Ubuntu, Cantarell, ' Noto Sans' , sans-serif, ' Helvetica Neue' , Arial, ' Apple Color Emoji' , ' Segoe UI Emoji' , ' Segoe UI Symbol' , ' Noto Color Emoji' font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\"\u003e免责声明： 代币兑换服务由第三方提供，文章不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e"},{"id":7530915204249,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7530915204249.json","html_url":"/pages/support.html/articles/7530915204249","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":9,"vote_sum":14,"vote_count":16,"section_id":360006457173,"created_at":"2022-06-16T00:02:08Z","updated_at":"2024-12-25T02:26:47Z","name":"BTC 钱包子地址能收款 Omni-USDT 吗？","title":"BTC 钱包子地址能收款 Omni-USDT 吗？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-06-05T08:57:59Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e如果你想将 USDT 转入 BTC 钱包，请使用主地址进行收款。若 USDT 转入了子地址，会出现钱包内不显示的情况。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e此时你可以导出子地址私钥，然后点击「我」-「钱包管理」- 下方「+添加钱包」-「导入钱包」-「私钥」，然后导入该私钥生成添加一个新的 BTC 钱包查看到账的 USDT。\u003c/span\u003e\u003c/p\u003e"},{"id":7518217082905,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/7518217082905.json","html_url":"/pages/support.html/articles/7518217082905","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":10,"vote_sum":0,"vote_count":4,"section_id":360006457173,"created_at":"2022-06-15T10:18:11Z","updated_at":"2024-12-25T02:26:47Z","name":"BTC 钱包在转账 USDT 时提示「矿工费不足」","title":"BTC 钱包在转账 USDT 时提示「矿工费不足」","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-06-16T00:10:43Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果出现这个提示，请向你的 BTC 钱包转入至少 0.0001 BTC，之后就可以正常转账了。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e因为 OMNI USDT 依附于 BTC 的主链，为了确认身份以及防止微尘攻击，每笔 OMNI USDT 转账都会伴随着一笔 0.00000546 BTC 的转账。\u003c/span\u003e\u003c/p\u003e"},{"id":4561939943193,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4561939943193.json","html_url":"/pages/support.html/articles/4561939943193","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":11,"vote_sum":0,"vote_count":6,"section_id":360006457173,"created_at":"2022-03-01T08:08:36Z","updated_at":"2024-12-25T02:26:47Z","name":"交易所提币至 BCH 钱包，为什么会提示地址格式错误 ?","title":"交易所提币至 BCH 钱包，为什么会提示地址格式错误 ?","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-23T00:03:01Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 支持两种格式的 BCH 地址\u003c/span\u003e\u003c/p\u003e\n\u003cul class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCashAddr：以单词 bitcoincash 开头\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eLegacy：以数字 1 开头\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e由于部分交易所不支持向 CashAddr 类型的地址转账，所以会提示地址格式错误，此时你可以通过在钱包内切换地址，解决此问题。具体步骤如下：\u003c/span\u003e\u003c/p\u003e\n\u003col class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e打开 BCH 钱包，点击以单词 bitcoincash 开头的地址\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e进入收款页面后，点击「Legacy」切换至数字 1 开头的地址\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e将该地址输入交易所进行提币\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e温馨提示：\u003c/span\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eimToken 代币首页默认显示 CashAddr 类型的地址，由于 CashAddr 和 Legacy 两类 BCH 钱包地址中的代币是互通的，因此你使用 Legacy 类型地址进行的收款，也会在代币首页中正常显示。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e了解更多：\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"/pages/support.html/articles/900000072963\" target=\"_self\"\u003e什么是 BCH 的 Cash Address 地址?\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e免责声明： 代币交易服务由第三方提供，文章不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e"},{"id":4561762699417,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4561762699417.json","html_url":"/pages/support.html/articles/4561762699417","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":12,"vote_sum":2,"vote_count":8,"section_id":360006457173,"created_at":"2022-03-01T07:58:17Z","updated_at":"2024-12-25T02:26:47Z","name":"BCH 误转入 3 开头的 BTC 钱包地址，如何找回 ？","title":"BCH 误转入 3 开头的 BTC 钱包地址，如何找回 ？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-01T08:03:08Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果你误将 BCH 转入 3 开头的 BTC 钱包地址，只能通过联系 BTC.com 来找回你的 BCH。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e具体教程：\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://imtoken.fans/t/topic/25488\" target=\"_self\"\u003e误转 BCH 到 BTC 钱包？imToken 教你如何找回\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBTC.com 联系方式如下：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBTC.com 官网地址：\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://btc.com/\" target=\"_self\"\u003ehttps://btc.com/\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBTC.com Discord：\u003ca href=\"https://discord.gg/fmXUe9a5\" target=\"_self\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003ehttps://discord.gg/fmXUe9a5\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e"},{"id":900000089686,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/900000089686.json","html_url":"/pages/support.html/articles/900000089686","author_id":360821463833,"comments_disabled":true,"draft":false,"promoted":false,"position":13,"vote_sum":9,"vote_count":51,"section_id":360006457173,"created_at":"2020-01-07T08:03:49Z","updated_at":"2024-12-25T02:26:47Z","name":"如何使用 BCH 钱包转账、收款","title":"如何使用 BCH 钱包转账、收款","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-22T23:59:08Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eBCH 地址有三种不同的格式，imToken 支持其中的 \u003ca href=\"/pages/support.html/articles/900000072963\" target=\"_self\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eCash Address 地址\u003c/span\u003e\u003c/a\u003e。由于不同钱包、交易所支持的地址格式都不相同，所以用户在转币、收币的时候一定要使用正确的地址，以免出现代币损失的情况。\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01HQ9M2V8N45MYG0VQ7RY6Q0XA\" class=\"wysiwyg-text-align-justify\"\u003e\u003cstrong\u003e使用 imToken 转出 BCH\u003c/strong\u003e\u003c/h3\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/900000215146\" alt=\"mceclip4.png\"\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01HQ9M2V8NH3K4BJNJPR1ETX32\" class=\"wysiwyg-text-align-justify\"\u003e\u003cstrong\u003e使用 imToken 接收 BCH\u003c/strong\u003e\u003c/h3\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/900000215166\" alt=\"mceclip5.png\"\u003e\u003c/p\u003e\n\u003ch4 id=\"h_01HQ9M2V8NFQ2DGXA1ZT2MQ8FX\" class=\"wysiwyg-text-align-justify\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e注意\u003c/span\u003e\u003c/h4\u003e\n\u003cul\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e不要将 BCH 转入 BTC 钱包地址，也不要将 BTC 转入 BCH 钱包地址\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e同一 BCH 钱包的不同格式地址是同一把私钥推导出来的，它们之间是一一对应的关系，不能互相转账\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eimToken BCH 交易记录中的地址统一显示为 Cash Address 格式。例如，用户填写的收币地址是 1QHHy8EdWSN72Uw5GivUK95U7RGSQMoX35，在交易记录中会自动转换并显示为 bitcoincash:qrl4ldj6p27d602z7y806qs2wz4jdxv3eyq9jgv4gm\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\" style=\"font-weight: 400;\"\u003e地址转换工具链接：https://bch.btc.com/tools/address-converter\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e免责声明： 代币交易服务由第三方提供，文章不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e"},{"id":4473319067417,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4473319067417.json","html_url":"/pages/support.html/articles/4473319067417","author_id":114539336314,"comments_disabled":false,"draft":false,"promoted":false,"position":14,"vote_sum":-6,"vote_count":12,"section_id":360006457173,"created_at":"2022-02-22T04:06:55Z","updated_at":"2025-02-10T01:44:27Z","name":"为什么转账 LTC 提示「不正确的钱包地址」？","title":"为什么转账 LTC 提示「不正确的钱包地址」？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2025-02-10T01:44:02Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eimToken 目前支持三种 LTC 地址格式：\u003c/span\u003e\u003c/p\u003e\n\u003cul class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eP2PKH：以 L 开头\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eP2SH-P2WPKH：以 M 开头\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eNative SegWit：以 ltc1q 开头\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e但是暂不支持以 3 开头的旧地址格式，如果你在转账时，收款地址是以 3 开头，imToken 会提示「不正确的钱包地址」。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e如何解决？\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e以 3 开头的地址为例，这里提供两种解决方法\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e方式一：\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e将 LTC 钱包\u003c/span\u003e\u003ca href=\"/pages/support.html/articles/360038987874-%E5%A6%82%E4%BD%95%E5%A4%87%E4%BB%BD%E9%92%B1%E5%8C%85-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e助记词导出\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e，导入其他支持 3 开头地址的钱包内，再进行转账。\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr\u003e\u003c/span\u003e\u003cstrong\u003e方法二：\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e将 LTC 转入支持 3、L 和 M 开头地址的交易所，如币安，再进行转账。\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e免责声明： 交易所服务由第三方提供，文章不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e"}]},{"id":360006436174,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/sections/360006436174.json","html_url":"/pages/support.html/sections/360006436174","category_id":360002220313,"position":6,"sorting":"manual","created_at":"2019-12-04T08:18:35Z","updated_at":"2025-06-10T10:45:13Z","name":"DOT / KSM 钱包","description":"","locale":"zh-cn","source_locale":"zh-cn","outdated":false,"parent_section_id":null,"theme_template":"section_page","articles":[{"id":4563640015897,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4563640015897.json","html_url":"/pages/support.html/articles/4563640015897","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":13,"vote_count":15,"section_id":360006436174,"created_at":"2022-03-01T10:12:07Z","updated_at":"2024-01-13T08:29:42Z","name":"转账或绑定 KSM、DOT 时提示「网络请求超时，请检查你的网络」","title":"转账或绑定 KSM、DOT 时提示「网络请求超时，请检查你的网络」","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-06-21T08:21:41Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e出现该提示通常是因为你所使用的 imToken App 版本过低导致的，请升级至 imToken 最新版本后再进行操作。\u003c/p\u003e\n\u003cp\u003e如何下载 / 更新至 imToken 最新版：\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e方法一：在 imToken 中依次点击「我」-「关于我们」-「版本更新」\u003c/li\u003e\n\u003cli\u003e方法二：打开 imToken 官网：\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://token.im\" target=\"_self\"\u003ehttps://token.im\u003c/a\u003e\u003c/span\u003e 下载最新版\u003cbr\u003e注意：请务必认准官网，不要从其他第三方渠道进行下载\u003c/li\u003e\n\u003c/ul\u003e"},{"id":4571554888089,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4571554888089.json","html_url":"/pages/support.html/articles/4571554888089","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":14,"vote_count":16,"section_id":360006436174,"created_at":"2022-03-02T03:11:37Z","updated_at":"2024-02-21T04:20:33Z","name":"为什么 DOT 转账后余额为 0 了？","title":"为什么 DOT 转账后余额为 0 了？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-21T04:19:03Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e为防止粉尘地址过多，Polkadot 官方规定 DOT 地址余额少于 1 DOT 时，会将余额燃烧并清零地址。为了避免这种情况的发生，请确保转帐后，你地址内 DOT 余额仍大于 1。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e相关阅读：\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://wiki.polkadot.network/docs/build-protocol-info#existential-deposit\" target=\"_self\" rel=\"undefined\"\u003ePolkadot Protocol Information\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e温馨提示：如果你的地址使用了 DOT 网络提供的质押服务，则无需担心此问题。\u003c/span\u003e\u003c/p\u003e"},{"id":4571876483865,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4571876483865.json","html_url":"/pages/support.html/articles/4571876483865","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":11,"vote_count":13,"section_id":360006436174,"created_at":"2022-03-02T03:30:58Z","updated_at":"2024-02-21T05:04:12Z","name":"DOT 已经解绑了，为什么还是显示锁定？","title":"DOT 已经解绑了，为什么还是显示锁定？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-21T05:03:25Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003eDOT 官方规定，DOT 解绑后需要等待 28 天，28 天后你可以打开 imToken 点击「委托」-「取回」，即可取回你解绑的 DOT。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cfont color=\"#000000\"\u003e免责声明：质押委托是 DOT 网络提供的服务，本文仅供学习，不构成任何投资建议。\u003c/font\u003e\u003c/p\u003e"},{"id":4571825672217,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4571825672217.json","html_url":"/pages/support.html/articles/4571825672217","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":9,"vote_count":11,"section_id":360006436174,"created_at":"2022-03-02T03:27:19Z","updated_at":"2024-02-21T04:31:14Z","name":"DOT 解绑等待了 28 天，为什么还没到账？","title":"DOT 解绑等待了 28 天，为什么还没到账？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-21T04:30:05Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003eDOT 解绑 28 天后，你需要手动点击「取回」DOT 才能到账。你可以打开 imToken 点击「委托」-「取回」即可取回你解绑的 DOT。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black40\" style=\"font-weight: 400;\"\u003e注意：质押服务由 Polkadot 网络所提供，文章不构成任何投资建议\u003c/span\u003e\u003c/p\u003e"},{"id":4571394977305,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4571394977305.json","html_url":"/pages/support.html/articles/4571394977305","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":8,"vote_count":20,"section_id":360006436174,"created_at":"2022-03-02T03:04:18Z","updated_at":"2024-02-21T06:00:52Z","name":"为什么 DOT 钱包的质押挖矿没有获得激励奖励？","title":"为什么 DOT 钱包的质押挖矿没有获得激励奖励？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-21T06:00:25Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDOT 质押挖矿没有获得奖励奖励的原因较多，目前主要为以下 3 种情况，你可以结合自身提名情况进行判断：\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1）提名的验证人处于「超额认购」状态（超过 256 人提名）\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e判断：打开 \u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://polkadot.js.org/apps/#/staking\" target=\"_self\"\u003ehttps://polkadot.js.org/apps/#/staking\u003c/a\u003e\u003c/span\u003e，查看提名的验证人是否为「超额认购」状态。当验证人处于该状态时，只有前 256 提名人可以获得质押奖励。若你未获得奖励，则说明你是在 256 人后进行的提名。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e解决：修改提名的验证人，尽量提名 16 个高排名、高得分、低佣金的验证人，并避开「超额认购」的验证人。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e2）提名的验证人处于候选状态，未参加出块\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e判断：打开 \u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://polkadot.subscan.io/waiting\" target=\"_self\"\u003ehttps://polkadot.subscan.io/waiting\u003c/a\u003e\u003c/span\u003e，搜索提名的验证人，如果成功搜索到，说明其处于候选状态，未参加出块。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e解决：修改提名的验证人，尽量提名 16 个高排名、高得分、低佣金的验证人，并避开「超额认购」的验证人。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e3）质押激励奖励没有领取\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e判断：如果前两种都不符合你的情况，可能你需要手动领取质押挖矿奖励。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e解决：打开 DOT 钱包，点击「质押挖矿」-「认领奖励」，领取质押奖励。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果以上三种方式都无法获取质押奖励，请你通过 App 内的「帮助与反馈」联系我们。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e免责声明：质押委托是 DOT 网络提供的服务，本文仅供学习，不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e"},{"id":900001490063,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/900001490063.json","html_url":"/pages/support.html/articles/900001490063","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":14,"vote_count":68,"section_id":360006436174,"created_at":"2020-06-22T07:03:35Z","updated_at":"2024-03-24T09:34:44Z","name":"什么是转账的小费？","title":"什么是转账的小费？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-04-05T03:58:51Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e在 Polkadot 和 Kusama 网络中，用户转账的时候可以支付一笔额外的费用来提高这笔交易的优先级，使交易快速成功。这笔额外的费用就是「转账的小费」。\u003c/span\u003e\u003c/p\u003e\n\u003ch3\u003e\u003cspan style=\"font-weight: 400;\"\u003e说明\u003c/span\u003e\u003c/h3\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e小费是可选项，用户可以根据实际场景选择是否支付小费\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e在相同情况下，支付了小费的交易会被矿工优先打包\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3\u003e\u003cspan style=\"font-weight: 400;\"\u003ePolkadot \u0026amp; Kusama 转账矿工费如何计算\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003ePolkadot \u0026amp; Kusama 网络中的转账矿工费是基于以下三个参数计算的：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e每字节收费（也称为「长度收费」）：每字节费用与交易体积大小（以字节为单位）的乘积。\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e权重费：权重是一个固定数字，旨在管理验证区块所花费的时间。每笔交易都包含基本权重和派遣权重。基本权重取决于交易包含的开销（例如签名验证），派遣权重则说明了执行交易的时间。总权重乘以每权重的费用即可计算出交易的权重费用。\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e小费（可选）：是一种可选的交易费用，用户可以添加小费以赋予交易更高的优先级。\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e这三种费用共同构成了交易费用。在执行交易之前，将从用户的帐户中扣除这笔费用。\u003c/span\u003e\u003c/p\u003e"},{"id":4570887203609,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4570887203609.json","html_url":"/pages/support.html/articles/4570887203609","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":7,"vote_sum":0,"vote_count":0,"section_id":360006436174,"created_at":"2022-03-02T02:35:11Z","updated_at":"2022-03-10T09:47:00Z","name":"解绑 KSM 时提示「无效交易，无法支付费用」","title":"解绑 KSM 时提示「无效交易，无法支付费用」","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-02T02:46:09Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e钱包中除了绑定的 KSM 之外还需要有其他可用的 KSM 来支付手续费，否则将无法成功解绑。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e请向你的钱包转入 0.01 个左右的 KSM，即可成功解绑。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e注：解绑后的 KSM 有 7 天等待期，等待期结束后可取回已解绑的 KSM。\u003c/span\u003e\u003c/p\u003e"}]},{"id":360006436774,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/sections/360006436774.json","html_url":"/pages/support.html/sections/360006436774","category_id":360002220313,"position":7,"sorting":"manual","created_at":"2019-12-04T08:59:00Z","updated_at":"2025-06-11T09:49:37Z","name":"CKB / EOS / XTZ 钱包","description":"","locale":"zh-cn","source_locale":"zh-cn","outdated":false,"parent_section_id":null,"theme_template":"section_page","articles":[{"id":900000089706,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/900000089706.json","html_url":"/pages/support.html/articles/900000089706","author_id":360821463833,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":19,"vote_count":43,"section_id":360006436774,"created_at":"2020-01-07T08:18:30Z","updated_at":"2023-08-07T15:59:38Z","name":"如何使用 CKB 钱包进行转账？","title":"如何使用 CKB 钱包进行转账？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-10T09:39:29Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e由于 CKB 独特的 Cell 模型，用户转账 CKB 需要注意以下几点：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e每笔转账最小数量为 61 CKB\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e每笔转账后「账户剩余 CKB 数量」必须大于等于 61 CKB 或者直接清零\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e举例说明：\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果用户钱包中有 200 CKB，转账时要同时满足上面两个条件，也就是说可转账 CKB 数量在 61~139 CKB 之间，或者全部转出。\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如果用户 CKB 钱包中有 120 CKB，用户只能选择将 120 CKB 全部转出，不能转账其它数量，因为转账其它数量无法同时满足上面两个条件。\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cstrong\u003eCKB 全部转出操作步骤：\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e输入 CKB 收币地址并设置矿工费\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e点击「余额」即可自动填写 CKB 数量\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e点击「下一步」输入交易密码发送交易\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e"},{"id":4563081051033,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4563081051033.json","html_url":"/pages/support.html/articles/4563081051033","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":-8,"vote_count":34,"section_id":360006436774,"created_at":"2022-03-01T09:29:43Z","updated_at":"2023-08-07T14:36:30Z","name":"为什么无法访问 ckb.pw?","title":"为什么无法访问 ckb.pw?","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-10T09:39:20Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e为匹配用户属地国家的监管政策，自新加坡时间 2021 年 10 月 31 日起，imToken 限制了中国境内用户使用和访问 Staking 等第三方金融服务。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e若有 ckb.pw 相关问题，请在微信公众号中搜索「PortalWallet钱包」联系其官方咨询。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e相关阅读：\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"/pages/support.html/articles/4407182275353\" target=\"_self\"\u003e致中国境内用户：imToken 产品政策调整说明\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":900004089646,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/900004089646.json","html_url":"/pages/support.html/articles/900004089646","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":12,"vote_count":76,"section_id":360006436774,"created_at":"2021-01-08T02:46:46Z","updated_at":"2024-02-23T00:11:55Z","name":"如何使用 XTZ 钱包转账收款？","title":"如何使用 XTZ 钱包转账收款？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2024-02-23T00:11:55Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e请根据以下步骤进行转账操作：\u003c/p\u003e\n\u003col class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli\u003e在 XTZ 钱包首页点击 XTZ 代币\u003c/li\u003e\n\u003cli\u003e点击「转账」\u003c/li\u003e\n\u003cli\u003e输入收款地址和金额\u003cbr\u003e注意事项：\u003cbr\u003ea. 转账需要以 XTZ 支付矿工费，推荐钱包内有至少约 0.01 XTZ；\u003cbr\u003eb. 矿工费由 Tezos 网络矿工收取，imToken 不收取任何费用；\u003c/li\u003e\n\u003cli\u003e点击「下一步」确认并发出交易\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e请注意，转账时务必输入正确的收款地址：\u003c/p\u003e\n\u003col\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\n\u003cstrong\u003e转入交易所：\u003c/strong\u003e请在交易所选择「Tezos」充值网络，再将其提供的充币地址输入 imToken 的收款地址框\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\n\u003cstrong\u003e转入其他钱包：\u003c/strong\u003e请将 Tezos 主网钱包地址输入 imToken 的收款地址框。\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black40\"\u003e免责声明： 交易所服务由第三方提供，文章不构成任何投资建议。\u003c/span\u003e\u003c/p\u003e"},{"id":360005955393,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360005955393.json","html_url":"/pages/support.html/articles/360005955393","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":6,"vote_sum":11,"vote_count":909,"section_id":360006436774,"created_at":"2018-06-15T08:27:15Z","updated_at":"2023-12-28T10:34:21Z","name":"ETH 钱包中的 EOS 代币如何转出？","title":"ETH 钱包中的 EOS 代币如何转出？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-02T07:12:54Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":["zh-cn","App 内链文章"],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003eEOS 已经在 2018 年 6 月 1 日上线主网，ETH 钱包中的 EOS 现已无法转出。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e但不用担心，你可以将这些旧币映射到 EOS 主网。教程如下：\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e🔗 \u003c/span\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://imtoken.fans/t/topic/933\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e如何转出 imToken 的 ETH 钱包中的 EOS?\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\" style=\"font-weight: 400;\"\u003e如仍有问题，请在 App 内点击「帮助与反馈」联系我们。\u003c/span\u003e\u003c/p\u003e"},{"id":4575017577625,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4575017577625.json","html_url":"/pages/support.html/articles/4575017577625","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":7,"vote_sum":2,"vote_count":2,"section_id":360006436774,"created_at":"2022-03-02T06:19:17Z","updated_at":"2023-08-07T14:36:37Z","name":"映射后为什么大部分的 EOS 处于抵押状态？该如何赎回？","title":"映射后为什么大部分的 EOS 处于抵押状态？该如何赎回？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-02T06:29:43Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e你账户中被抵押的 EOS 是 EOS 官方为了主网顺利上线自动抵押的。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e你可以自行赎回账户中被抵押的 EOS。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e温馨提示：赎回需要钱包中有充足的 CPU 资源，你可以通过以下步骤免费获取👇\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e打开 EOS 钱包首页\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击「资源管理」-「CPU 租赁」\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击 「EOS Powerup」\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e输入 EOS 账户名，点击「POWERUP」\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e了解更多：\u003ca href=\"/pages/support.html/articles/360006464294-%E5%A6%82%E4%BD%95%E4%BA%A4%E6%98%93-EOS-%E8%B5%84%E6%BA%90-\" target=\"_self\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003e如何交易 EOS 资源？\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":360006465214,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/360006465214.json","html_url":"/pages/support.html/articles/360006465214","author_id":21096793308,"comments_disabled":true,"draft":false,"promoted":false,"position":8,"vote_sum":144,"vote_count":1314,"section_id":360006436774,"created_at":"2018-07-03T07:37:12Z","updated_at":"2025-06-11T09:25:43Z","name":"如何创建 Vaulta 账户？","title":"如何创建 Vaulta 账户？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2025-06-11T09:11:02Z","user_segment_id":null,"permission_group_id":1496934,"content_tag_ids":[],"label_names":["zh-cn","App 内链文章"],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e🪧 根据 EOS 官方公告，EOS 网络已于新加坡时间 2025 年 5 月 14 日正式更名为 Vaulta，如果你还有 EOS 代币没有升级，请尽快参考此\u003ca href=\"/pages/support.html/articles/47097920243737\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e教程\u003c/a\u003e完成代币升级。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e根据 Vaulta 官方要求，创建 Vaulta 账户时需要支付一笔注册费用，\u003cstrong\u003e目前需要请已有 Vaulta 账户的好友扫码代付。\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01JXF40A4Q7NJC7XVC4BKNYXVE\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e初次下载使用 imToken 的新用户\u003c/strong\u003e\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e初次下载 imToken 后都需要创建「\u003ca href=\"/pages/support.html/articles/28921881978265-%E5%A6%82%E4%BD%95%E5%88%9B%E5%BB%BA%E9%92%B1%E5%8C%85\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e钱包\u003c/a\u003e」，创建钱包时，可以给钱包添加 Vaulta 等在内的多种账户，创建完成后即可在钱包管理中看到「待创建」的 Vaulta 账户。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/47867541573017\" alt=\"如何创建 Vaulta 账户 - 1 - ZH.png\"\u003e再根据以下步骤进行注册：\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击「待创建」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击「注册 Vaulta 账户」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e设置 Vaulta 账户名后点击「注册」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e设置账户名时注意命名规则\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击「注册」后弹出支付二维码\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e让朋友扫码为你支付一定的代币作为费用\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cimg src=\"https://support.token.im/hc/article_attachments/47867541573401\" alt=\"如何创建 Vaulta 账户 - 2 - ZH.png\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01JXF41F934D19W0NE6V7MS7SJ\" class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e已经「创建钱包」，但钱包中没有 Vaulta 账户的用户\u003c/strong\u003e\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e可以通过以下步骤添加 Vaulta 账户：\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击「我」→「钱包管理」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e选择要添加 Vaulta 账户的钱包\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击「添加账户」，勾选 Vaulta 账户后点击「确认」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e点击「待创建」进行注册\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e参照上图步骤进行注册\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch2 id=\"h_01JXF41V25KRD3YYMFX1DASVDA\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e需要在钱包中添加多个 Vaulta 账户的用户：\u003c/strong\u003e\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e除了钱包中已有的 Vaulta 账户以外，还可以额外添加 Vaulta 账户。添加方式如下：\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e打开 imToken App 后依次点击「我」-「钱包管理」，选择要添加 Vaulta 账户的钱包，在「钱包设置」页面点击「添加账户」，勾选 Vaulta 账户后点击「确认」完成添加。 \u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e了解更多：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/28921881978265-%E5%A6%82%E4%BD%95%E5%88%9B%E5%BB%BA%E9%92%B1%E5%8C%85\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e如何创建钱包\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"/pages/support.html/articles/28939711215897-%E4%BB%80%E4%B9%88%E6%98%AF%E8%B4%A6%E6%88%B7\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e什么是账户？\u003c/a\u003e\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e"},{"id":4576020363161,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4576020363161.json","html_url":"/pages/support.html/articles/4576020363161","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":9,"vote_sum":-4,"vote_count":20,"section_id":360006436774,"created_at":"2022-03-02T07:05:43Z","updated_at":"2022-07-10T11:43:46Z","name":"导入映射得到的 EOS 私钥，提示「私钥格式不正确」怎么办？","title":"导入映射得到的 EOS 私钥，提示「私钥格式不正确」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-02T07:05:47Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e遇到这个提示，很可能是你备份或输入的私钥有误，请你查正后重新导入。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e温馨提示：正确的 EOS 私钥具有以下特征：\u003c/span\u003e\u003c/p\u003e\n\u003col class=\"wysiwyg-text-align-justify\"\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e不包含数字「0」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e不包含大写「O」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e字母区分大小写\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e不包含「i」的大写字母「I」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e不包含「L」的小写字母「l」\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e不包含「+」和「/」等特殊符号\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e每个字符之间没有空格，且长度为 51 位\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e是 base58 编码格式，可参考「\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://zh.wikipedia.org/wiki/Base58\" target=\"_self\"\u003e字符表\u003c/a\u003e\u003c/span\u003e」查看正确的私钥字符\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如果之前没有保存正确的 EOS 私钥，还可以通过 EOS 官方（EOS 超级节点）提供的工具，进行一次 EOS 私钥重置：\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-underline wysiwyg-color-black\"\u003e\u003ca href=\"https://imtoken.fans/t/topic/965\" target=\"_self\"\u003e🔗 imToken 支持 EOS 创世私钥恢复功能\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e如该工具无法使用，请直接联系 EOS 官方：[email protected]\u003c/span\u003e\u003c/p\u003e"},{"id":4575810256025,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4575810256025.json","html_url":"/pages/support.html/articles/4575810256025","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":10,"vote_sum":7,"vote_count":39,"section_id":360006436774,"created_at":"2022-03-02T06:56:11Z","updated_at":"2022-06-29T19:43:39Z","name":"导入映射得到的 EOS 私钥，提示「EOS 账户名不存在」怎么办？","title":"导入映射得到的 EOS 私钥，提示「EOS 账户名不存在」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-02T06:56:19Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e提示「EOS 账户名不存在」，说明该 EOS 私钥在主网上没有对应的账户。\u003c/p\u003e\n\u003cp\u003e由于 EOS 可以多次映射，每次映射都会生成一个新的 EOS 私钥，但只有最后一次映射生成的 EOS 私钥，才能正常使用。举个例子：你进行了三次映射，就有三个私钥，如果导入前两次的 EOS 私钥，就会提示「EOS账户名不存在」。\u003c/p\u003e\n\u003cp\u003e请仔细检查自己是否还有其它 EOS 私钥。如果之前没有保存正确的 EOS 私钥，还可以通过 EOS 官方（EOS 超级节点）提供的工具，进行一次 EOS 私钥重置：\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003ca href=\"https://imtoken.fans/t/topic/965\" target=\"_self\"\u003e🔗 imToken 支持 EOS 创世私钥恢复功能\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e如该工具无法使用，请直接联系 EOS 官方：[email protected]\u003c/p\u003e"},{"id":4577419449625,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4577419449625.json","html_url":"/pages/support.html/articles/4577419449625","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":11,"vote_sum":8,"vote_count":18,"section_id":360006436774,"created_at":"2022-03-02T08:22:19Z","updated_at":"2025-06-11T09:39:00Z","name":"Vaulta 钱包转账提示「CPU 不足」怎么办？","title":"Vaulta 钱包转账提示「CPU 不足」怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2025-06-11T09:39:00Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e在 Vaulta 网络中进行转账等交易需要 CPU 资源。当出现「CPU 不足」提示时，你可以通过以下步骤获取：\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e1. 切换至 Vaulta 账户，点击功能区的「CPU 租赁」按钮。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e2. 访问 \u003ca href=\"https://unicove.com/vaulta/resources/powerup\"\u003eUnicove\u003c/a\u003e 并连接钱包。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e3. 在 CPU／NET 输入框填入所需资源，例如 10 ms CPU 与 200 kb NET，然后点击「以 ～A 租赁」确认发送租赁交易。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e4. 待交易完成后，返回账户首页即可进行转账操作。所租资源的有效期为 24 小时。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注：若需进行多次转账或质押等其它操作，请适当提高租赁数量，以免资源不足。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e了解更多：\u003ca href=\"/pages/support.html/articles/360006464294\"\u003e如何获取 Vaulta 资源？\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e"},{"id":4577033800601,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4577033800601.json","html_url":"/pages/support.html/articles/4577033800601","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":12,"vote_sum":13,"vote_count":17,"section_id":360006436774,"created_at":"2022-03-02T07:58:01Z","updated_at":"2025-06-11T09:49:37Z","name":"注册 Vaulta 账户为什么需要付费？","title":"注册 Vaulta 账户为什么需要付费？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2025-06-11T09:47:56Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eVaulta 官方采用账户体系，并使用资源抵押模型（RAM、CPU 和 NET）。因此，在创建新账户的时候需要花费 EOS，花费的 EOS 会被自动用于为账户配置所需的初始资源。\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cspan style=\"background-color: #ffffff;\"\u003e你可以生成注册二维码，邀请其他已有 Vaulta 账户的用户扫描二维码，协助支付资源费用，具体操作方法见教程：\u003c/span\u003e\u003ca href=\"/pages/support.html/articles/360006465214\"\u003e\u003cspan style=\"color: #1155cc; background-color: #ffffff;\"\u003e如何创建 Vaulta 账户\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e请注意，注册费用由 Vaulta 官方收取，用于账户的资源抵押， imToken 不从中收取任何费用。\u003c/span\u003e\u003c/p\u003e"},{"id":4576590542873,"url":"https://consenlabs.zendesk.com/api/v2/help_center/zh-cn/articles/4576590542873.json","html_url":"/pages/support.html/articles/4576590542873","author_id":114539336314,"comments_disabled":true,"draft":false,"promoted":false,"position":13,"vote_sum":3,"vote_count":15,"section_id":360006436774,"created_at":"2022-03-02T07:33:46Z","updated_at":"2022-06-17T07:50:26Z","name":"EOS 账户注册失败怎么办？","title":"EOS 账户注册失败怎么办？","source_locale":"zh-cn","locale":"zh-cn","outdated":false,"outdated_locales":[],"edited_at":"2022-03-02T07:47:42Z","user_segment_id":null,"permission_group_id":521873,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e若你通过支付 ETH 注册 EOS 账户失败了，可能是 ETH 交易失败导致的。请你重新注册，注册时确保 ETH 钱包中 ETH 余额充足。\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注意：\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e注册失败不会扣除你用于创建 EOS 账户支付的 ETH，但是会扣除你用于发起 ETH 交易支付的矿工费。\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-text-align-justify\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e矿工费由以太坊网络收取，imToken 不从中收取任何费用。\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e"}]}]},"buildId":"rRZaAbsZ6F7d5ERgvyBa0","isFallback":false,"customServer":true,"gip":true,"head":[["meta",{"charSet":"utf-8"}],["meta",{"httpEquiv":"Content-Type","content":"text/html; charset=utf-8"}],["meta",{"name":"viewport","content":"width=device-width, initial-scale=1, user-scalable=no"}],["meta",{"name":"baidu-site-verification","content":"code-5I1DV6XEdE"}],["meta",{"name":"apple-mobile-web-app-capable","content":"no"}],["meta",{"name":"format-detection","content":"telephone=no"}],["title",{"children":"FAQ | Questions \u0026Answers about Wallet Management, Transfer and Receive, Download and Update | imToken"}],["meta",{"name":"description","content":""}],["meta",{"name":"keywords","content":"Bitcoin, Ethereum, DOGE, BNB Chain, Tron, Polkadot, Polygon, Litecoin, Bitcoin Cash, Cosmos, Optimism, Filecoin, Arbitrum, Vaulta, Kusama, Tezos, Nervos, TON, Staking, Tokenlon, imKey, Price, Blockchain, Crypto Wallet, DeFi, NFT, cryptocurrency, hardware wallet, cold wallet, Web3"}],["meta",{"name":"generator"}]]}</script><script nomodule="" src="./faq_files/polyfills-4aee6bc13d1207f4d471.js.下载" type="text/javascript"></script><script async="" src="./faq_files/main-9345e7d327c32fd87e0e.js.下载" type="text/javascript"></script><script async="" src="./faq_files/webpack-22eaaa575d3c455933b4.js.下载" type="text/javascript"></script><script async="" src="./faq_files/framework.a0cc4416b9424a5588b2.js.下载" type="text/javascript"></script><script async="" src="./faq_files/commons.67bd593aa58696eea502.js.下载" type="text/javascript"></script><script async="" src="./faq_files/87c6308429c66c96353502e4af51ffa65efb494c.96bbfbdaa47615d519d2.js.下载" type="text/javascript"></script><script async="" src="./faq_files/1c2a2ce44fa5547986219d911efa09f2bfb74c7f.21e0e7f2f40adffeea4e.js.下载" type="text/javascript"></script><script async="" src="./faq_files/_app-d8094d56332af7aa6dd5.js.下载" type="text/javascript"></script><script async="" 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